anyone had experience with tesco and tv repairs/refunds?

Avenged7Fold · 19 Feb 2016 at 13:01

Smart features rather than IQ since it is cheap to add and often will encourage more people to upgrade.

As for QC of lower end TVs, it really is luck of the draw. Some low end TVs have absolutely no issues with backlight bleed and such. Despite the primary reason for TVs being visual entertainment, it is easier to encourage the average person to upgrade because offering aTV that ahs the latest streaming app over promises of higher resolutions/IQ

Aldav · 19 Feb 2016 at 13:30

Avenged7Fold said:
They are not palming you off to the manufacturer. People need to understand that when it comes to RMAs and returns, it is not you VS the shop. The retailer often would rather keep you happy and pay out, since they just claim it from the manufacturer.

The retailer may be liable if the product is faulty but why do you think the retailer is responsible for the item after the warranty period ends with them?

.....

Because the consumer's statuary rights are, and for decades, have been against the shop, or rather retailer, NOT the manufacturer. There may, in some situations, be an additional warranty either from a manufacturer or a third-party warranty company but there are, always and without exception, statutory rights, that make the retail seller to a consumer, liable. That lasts (Scotland is a bit diffefent) for 6 years, not 12 months. And in the event a mutually acceptable resolution can't be reached, the fallback position is for the consumer to go to court, and that will be against the retailer. So yes, it is customer versus shop. Those rights have limitations, and a shop can certainly advise that a manufacturer may be able to resolve the problem, and/or do so more quickly, but just passing the consumer on to the manufacturer as if it's no longer any of the shop's business is simply legally wrong. It certainly is still the shop's businsss and pretending it isn't is wrong.

Some manufacturers offer good warranties, and some for long periods, and that may be a good route, to inform the consumer of, in addition to the shop's liability, but if the consumer opts to do so, they can require the shop to meet legal obligations for up to 6 years, and to pursue those via court if need be.

Warranties are entirely separate to that, 12 months or otherwise.

Avenged7Fold · 19 Feb 2016 at 13:43

Aldav said:
Because the consumer's statuary rights are, and for decades, have been against the shop, or rather retailer, NOT the manufacturer. There may, in some situations, be an additional warranty either from a manufacturer or a third-party warranty company but there are, always and without exception, statutory rights, that make the retail seller to a consumer, liable. That lasts (Scotland is a bit diffefent) for 6 years, not 12 months. And in the event a mutually acceptable resolution can't be reached, the fallback position is for the consumer to go to court, and that will be against the retailer. So yes, it is customer versus shop. Those rights have limitations, and a shop can certainly advise that a manufacturer may be able to resolve the problem, and/or do so more quickly, but just passing the consumer on to the manufacturer as if it's no longer any of the shop's business is simply legally wrong. It certainly is still the shop's businsss and pretending it isn't is wrong.

Some manufacturers offer good warranties, and some for long periods, and that may be a good route, to inform the consumer of, in addition to the shop's liability, but if the consumer opts to do so, they can require the shop to meet legal obligations for up to 6 years, and to pursue those via court if need be.

Warranties are entirely separate to that, 12 months or otherwise.

Yes but i mean, why do you feel it is better for the retailer deal with the return over the manufacturer, it just adds extra steps and more chance for miscommunication. For most companies, including Tesco, the process a Tesco employee in getting this TV RMAd would be exactly the same as if the customer rang Samsung directly, except the whole process would take longer with more chance for miscommunication and more people to ask for the approval stamp. The number they ring and people a Tesco employee would speak to would be exactly the same as the consumer. The 12 month store warranty is just an in store service where you can sort out most issues ideally same day in store.

fendi · 19 Feb 2016 at 15:34

Bassmansam said:
Why would you buy a tv from tesco? Aren't they all budget tv's? Or the big name brands low end models?

they aren't all bad. i picked up a 49" 1080p LED for under £200 as i didn't want to spend much. even has freeview.

perfect as i don't watch much TV (usually just babestation at the end of the day) and just have it hooked up to the WDTV.

coolsurfer · 20 Feb 2016 at 09:42

I have a Panasonic G10 plasma, very good picture quality. 6 years old no issues.

Aldav · 20 Feb 2016 at 11:04

Avenged7Fold said:
Yes but i mean, why do you feel it is better for the retailer deal with the return over the manufacturer, it just adds extra steps and more chance for miscommunication. For most companies, including Tesco, the process a Tesco employee in getting this TV RMAd would be exactly the same as if the customer rang Samsung directly, except the whole process would take longer with more chance for miscommunication and more people to ask for the approval stamp. The number they ring and people a Tesco employee would speak to would be exactly the same as the consumer. The 12 month store warranty is just an in store service where you can sort out most issues ideally same day in store.

I don't have any problem with the consumer being advised that, and perhaps opting for that, but far too often in my personal experience, shops pretend that after 12 months it's not their problem and, as you said, "then the tech line will just put you through to Samsung" to deal with it. Regardless of whether the 12 months has expired or not, the retailer is still liable for many faults, regardless of whatever the manufacturer may be willing to do under their extended warranty.

Just because a shop's 12 month warranty has expired does not mean they can "just" put us through to Samsung and either pretend or imply it's not their problem after 12 months.