Courtesy Car Charge VW.

Antony101 · 14 Mar 2016 at 18:30

So my sister has her Polo in to the garage for some warranty work and VW have said she will have to pay a £12 charge for a courtesy car. Is it just me or is the utter nonsense?

I can understand if it was servicing or anything else but the car has an issue and is in warranty so is it normal for them to ask for money? I've had my A3 in the garage 3 times and never had to pay for a courtesy car.

justintime2001 · 14 Mar 2016 at 18:31

Same happened to a mate of mine. He went to see the original salesman and the charge was dropped.

pepsilol · 14 Mar 2016 at 18:31

Did she book one in advance?

Antony101 · 14 Mar 2016 at 18:32

pepsilol said:
Did she book one in advance?

She has phoned today and booked the car in for the 23rd, she was told over the phone to bring £12 with her.

teenwolf · 14 Mar 2016 at 19:27

I would bring it in 1p's

Antony101 · 14 Mar 2016 at 19:29

teenwolf said:
I would bring it in 1p's

She'll be taking in nothing and telling them they either provide a car or return the £5250 she paid for the car.

We have already put £30 worth of coolant in the car since she bought it less than two months ago.

Dis86 · 14 Mar 2016 at 19:30

It's normally an 'insurance' charge.

Antony101 · 14 Mar 2016 at 19:30

Dis86 said:
It's normally an 'insurance' charge.

I think that is what they said, seems like utter nonsense though.

rodenal · 14 Mar 2016 at 19:38

Will be insurance as above, can usually get it dropped or alternatively tell them you will have it out on your own policy of you have a no admin fee insurer

snapdragon69 · 14 Mar 2016 at 19:54

If you have to pay, it's a hire car, not a courtesy car.

Courtesy cars
In the event that your vehicle is off the road and needs rectification under Das WeltAuto Warranty,
the repairing Retailer will offer a courtesy car* wherever possible.
* Participating Retailers only. Please note that a courtesy car needs to be booked in advance and cannot be guaranteed.

Sanchez · 14 Mar 2016 at 20:07

Stratstone do this when I take my car for a service. It's usually about £12 and I'm told it's the insurance policy damage waiver.

Participant · 14 Mar 2016 at 21:01

If your car insurance covers courtesy cars, just take in the insurance certificate.

Akagi · 14 Mar 2016 at 21:15

Antony101 said:
We have already put £30 worth of coolant in the car since she bought it less than two months ago.

Sounds like a total lemon, get shot of it! :rolleyes:

I can't believe you let yourself hit the post button on that

shauncr91 · 14 Mar 2016 at 21:17

Participant said:
If your car insurance covers courtesy cars, just take in the insurance certificate.

Why would the insurance pay the courtesy car when it's warranty work?

rodenal · 14 Mar 2016 at 21:40

A lot of policies will cover courtesy cars for free - just need to give them the details. They aren't covering it on the basis of your car being damaged/a total loss, just a very temporary change of car covered(/additional car really). If they charge an admin fee it becomes pointless though