Luckily never had to use their customer care personally, but they don't seem to have a very good reputation at all when it comes to RMA's and tend to deny any problems with products even when they're well documented online.
PC no longer launches Windows with NVidia GPU
- Thread starter Whopper75
- Start date
Luckily never had to use their customer care personally, but they don't seem to have a very good reputation at all when it comes to RMA's and tend to deny any problems with products even when they're well documented online.
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glad you found the problem. hope it is RMA-able 
Just to update the situation for people here as I received so much assistance from you.
I returned the faulty PSU on March 9th and my replacement arrived last Monday [21st]. This was a little longer than I would have liked. While I used the basic registered postal system and was notified that EVGA received the package in the UK less than 48 hours after posting, EVGA used UPS to return which took 5 working days to get back to me. What was worse is EVGA supplied an incorrect tracking number with which I was unable to track the return, necessitating altering household schedules so that someone could be home in the 'hope' that it would arrive. Nevertheless in the end I was just glad to be able to get my game on again when I did get it so...
The replacement PSU was as one would expect, a refurbished unit which I'm OK with as in my limited experience, refurbished have worked fine for what I would expect a component's life to be. However that opinion is forever changed as of 11AM this morning when I switched on the PC and ------ nothing.
A click registered when I pressed the machine on and both the motherboard and GPU lights flashed on for a moment. The water pump and the fans whirred on for less than a second but went dark and silent again then and the PC would not come on, even post.
As before, I swapped out the EVGA PSU for an old Seasonic 500W PSU for just the CPU and Motherboard power and PC came on as normal. I refit the EVGA one again with just the CPU and Motherboard power and nothing. So after 4 days of use, the replacement unit died.
The cost of me RMAing yet another registered/insured 2.25KG package to the UK would mean that I would in essence be spending more than a third what the bloody thing cost me originally to potentially get a third dud!!! So I think it's pointless going through the RMA process again at this point "Fool me once..." and all that, so I went off and got a Corsair PSU instead to put the machine back into working order.
I returned the faulty PSU on March 9th and my replacement arrived last Monday [21st]. This was a little longer than I would have liked. While I used the basic registered postal system and was notified that EVGA received the package in the UK less than 48 hours after posting, EVGA used UPS to return which took 5 working days to get back to me. What was worse is EVGA supplied an incorrect tracking number with which I was unable to track the return, necessitating altering household schedules so that someone could be home in the 'hope' that it would arrive. Nevertheless in the end I was just glad to be able to get my game on again when I did get it so...
The replacement PSU was as one would expect, a refurbished unit which I'm OK with as in my limited experience, refurbished have worked fine for what I would expect a component's life to be. However that opinion is forever changed as of 11AM this morning when I switched on the PC and ------ nothing.
A click registered when I pressed the machine on and both the motherboard and GPU lights flashed on for a moment. The water pump and the fans whirred on for less than a second but went dark and silent again then and the PC would not come on, even post.
As before, I swapped out the EVGA PSU for an old Seasonic 500W PSU for just the CPU and Motherboard power and PC came on as normal. I refit the EVGA one again with just the CPU and Motherboard power and nothing. So after 4 days of use, the replacement unit died.
The cost of me RMAing yet another registered/insured 2.25KG package to the UK would mean that I would in essence be spending more than a third what the bloody thing cost me originally to potentially get a third dud!!! So I think it's pointless going through the RMA process again at this point "Fool me once..." and all that, so I went off and got a Corsair PSU instead to put the machine back into working order.
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Check the fuse in the mains plug, might have blown.
I swapped out the PWR cable during my original troubleshooting earlier in the month. Becides, if the fuse had blown then the spare PSU I fit wouldn't have worked either as I used the same plug, but that came on fine.
not good. you could have been very unlucky or there is something causing the PSU's to die.
if the Corsair unit dies prematurely then I would be looking for a fault else where.
out of interest which Corsair unit did you go for?
in all honestly if I was to send my PSU or any component away for RMA and received a refurbished unit in return I wouldn't be impressed.
unless it was my own item repaired or refurbished I would be expecting new as that's what I paid for.
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I will, but I can't imagine what that would be, I've never had a PSU issue before. There are many other devices connected to the surge protector which have had no problems.
I recalculated my power requirements and felt 850W was overkill for my newer PC anyway. I couldn't do that originally in September when building as none of the PSU calculators would register Skylake CPUs or DDR4 RAM [and some still don't].
I keep two PCs up and running. Higher spec for gaming and the older previously high spec unit for any other business and have done so since about '96. So what I did was buy a Corsair CX 750M to put in the older unit and will use the older unit's HX 750W in the newer PC.
I assumed from talking to people and reading about it that most RMA returns were refurbished units. Is this not the case?
To be honest, my own experience is pretty limited. I've only ever RMA'd two components. A Seagate Barracuda 500GB HD and a Dell UltraSharp U2412M. I don't know if the unit Seagate sent back was new or not to be honest. It 'looked' new and works to this day about 6 years later. In 2012 was told the replacement Dell monitor was a refurbished unit, I doubt I would have known either way as it looked immaculate - and it was even better than the original because while original had a pixel stuck on red just centre left of the screen, the replacement has no pixel issues and is still sharp as ever today.