Apologising to a client or clients family for an error

Gilly said:
Everyone else, it sounds like a screw-up was made and to apologise for it OP/OP's firm sent flowers and a card. They're now being investigated under bribery and corruption.
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I think we mostly gathered that yet it is still pretty vague
 
Simple point really Richdog. You make a mistake or rather somebody acting on your behalf does. You try to rectify it and by of apology with a sorry it won't happen again etc and supply the aggrieved person with a bunch of flowers and you get accused by the regulating authority (which in this case is the council) of attempting to bribe? I'm not allowed to go in to specifics. Yes, thanks Gilly.
 
I do not know where family doctors acquired illegibly perplexing handwriting; nevertheless, extraordinary pharmaceutical intellectuality, counterbalancing indecipherability, transcendentalizes intercommunications’ incomprehensibleness.
 
ethan said:
Simple point really Richdog. You make a mistake or rather somebody acting on your behalf does. You try to rectify it and by of apology with a sorry it won't happen again etc and supply the aggrieved person with a bunch of flowers and you get accused by the regulating authority (which in this case is the council) of attempting to bribe? I'm not allowed to go in to specifics. Yes, thanks Gilly.
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Ok, I see. However I don't think the council would have much luck proving that sending a bunch of flowers constitutes bribery... it's just a common gesture and not at all material.

Sounds like an over-enthusiastic and over-zealous pen pusher with no experience is on a crusade.
 
ethan said:
...by way of the provision of a bunch of flowers and a card is being considered as a bribe by local council? Consequently a safeguarding issue was raised for an event that was rectified over six months ago and I/we are now under investigation?
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Cover your own backside before you are the sacrificial lamb.
 
Unless the flowers had a direct result in you/your employer winning additional business over a competitor, and those flowers where actually fake and made out of crisp 50 pound notes, I can't see why it would be considered bribery.

What you have done is send a customer an atonement gesture in acknowledgement of an issue. Private sector businesses do this all the time.
 
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Sounds like what you did was reasonable and responsible.

Sometimes doing nothing is the best thing to do, just wait, see what the council has to say, let them bring their case to you, the chances are they have nothing so don't give them information and it will very likely fizzle out. Sounds bonkers and a waste of resources.
 
this is correct procedure, hence why if someone burns themselves on a coffee in a restaurant, staff are instructed never to give free product/apologise

as it can be taken as bribe/admission of guilt
 
I'm outraged. Putting a question mark at the end of a non-interrogative sentence does not make that sentence a question. At least, not the two sentences in the OP.
 
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