4k/1440p @ 60Hz Philips 43PUT4900

Jae-So

Jae-So

Jae-So

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Joined
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Hi guys, can you help this relative rookie.

Couldn't resist the deal on HUKD for 4K TVs (Philips 43PUT4900) for my gaming room/office.
The problem is I can't seem to get games to accept 1440p at 60Hz, max they seem to allow is 30Hz. I have tried GTA V, Payday 2, Project Cars and Rise of the Tomb Raider
In my Nvidia control panel I can set 4k @ 60Hz fr normal desktop use however.

Now I know HDMI 2.0 is needed but I have the following:
- 3x HDMI 2.0 ports on TV (all of them are 2.0 according to the data sheet)
- GTX970 DirectCU mini (all ports also specified as HDMI 2.0)
- cables: regular HDMI and DVI to HDMI

Could it be the cables that are causing the issue? I usually use the DVI to HDMI cable but I have tried a normal HDMI cable and I seem to have the same issues.

Thoughts?
 
Have you tried all the ports on the TV? - usually its the case that only one of them actually supports a proper (HDMI2.0) 60Hz signal from a PC (even sometimes when the manual/specs say otherwise).
 
According to the manual 1440p is not on the list of supported resolutions why did you buy a 4k to to play @ 1440p ? but anyway have tried making a custom resolution in the nvida control panel?

Supported resolutions

Computer formats
Resolutions (amongst others)
• 640 x 480p - 60 Hz
• 800 x 600p - 60 Hz
• 1024 x 768p - 60 Hz
1280 x 768p - 60 Hz
• 1360 x 765p - 60 Hz
• 1360 x 768p - 60 Hz
• 1280 x 1024p - 60 Hz
• 1920 x 1080p - 60 Hz
• 3840 x 2160p - 24 Hz, 25 Hz, 30 Hz, 50 Hz, 60 Hz
 
Rroff said:
Have you tried all the ports on the TV? - usually its the case that only one of them actually supports a proper (HDMI2.0) 60Hz signal from a PC (even sometimes when the manual/specs say otherwise).
Click to expand...

Thanks I'll try that later

peahead said:
According to the manual 1440p is not on the list of supported resolutions why did you buy a 4k to to play @ 1440p ? but anyway have tried making a custom resolution in the nvida control panel?

Supported resolutions

Computer formats
Resolutions (amongst others)
• 640 x 480p - 60 Hz
• 800 x 600p - 60 Hz
• 1024 x 768p - 60 Hz
1280 x 768p - 60 Hz
• 1360 x 765p - 60 Hz
• 1360 x 768p - 60 Hz
• 1280 x 1024p - 60 Hz
• 1920 x 1080p - 60 Hz
• 3840 x 2160p - 24 Hz, 25 Hz, 30 Hz, 50 Hz, 60 Hz
Click to expand...

I bought it to game at 4K but my GPU isn't up to that on most games so I wanted to use 1440p for now. Thanks for the info, however when I set it to 4K res on most games I still don't get the 60Hz option :(
 
Update. Trying to set 1440p @60 Hz as a custom res seems to result in a blank screen.
Oddly I can set 4k @ 60Hz and it works. Also GTA allows me to set 4K @ 60Hz in the settings.
However when I use v-sync on GTA or Payday 2, it goes back to 30 FPS, what's up with that.

Assuming it actually outputs 60Hz at 4K with V-Sync off then I'll use that for games where this is possible. GTA framerate is between 35 to 50 FPS which is decent for 4K (AA off).

peahead said:
According to the manual 1440p is not on the list of supported resolutions why did you buy a 4k to to play @ 1440p ? but anyway have tried making a custom resolution in the nvida control panel?

Supported resolutions

Computer formats
Resolutions (amongst others)
• 640 x 480p - 60 Hz
• 800 x 600p - 60 Hz
• 1024 x 768p - 60 Hz
1280 x 768p - 60 Hz
• 1360 x 765p - 60 Hz
• 1360 x 768p - 60 Hz
• 1280 x 1024p - 60 Hz
• 1920 x 1080p - 60 Hz
• 3840 x 2160p - 24 Hz, 25 Hz, 30 Hz, 50 Hz, 60 Hz
Click to expand...

Update - think you may be right bud. Setting a custom res of 1440p @ 60Hz results in nothing in the screen.

ALXAndy said:
Do what I did and set the TV up to 1080p 60hz then use DSR to go to 1440p in your games.
Click to expand...

Hmm, interesting, I'll try this tomorrow.

peterhc said:
Sell that telly and get yourself 1440p g-sync monitor. you will never look back
Click to expand...

Haha I wish - I used this to replace my 1080p TV really so also has the PS4 connected :)
It is really a placeholder for a few years until some sort of 4K OLED G-Sync monitor is affordable. I can dream right?
 
Last edited:
smilertoo said:
its possible its the cable, i was stuck at 30hz until i tried a better shorter hdmi cable.
Click to expand...

2560x1440 @ 60Hz ostensibly requires HDMI 1.3 - its pushing the boundaries of what you'd manage without a good quality and relatively short cable with anything less than HDMI2.0 - should be a little more tolerant though with HDMI 2.0.
 
I now have HDMI 2.0 ports on both monitor and GTX 970 and received a high bandwidth '2.0' HDMI cable yesterday. Still no improvement at 1440p. 4K @ 60hz seems to work though. 1440p Must be an unsupported res at 60.
 
Ouch, another unfortunate soul that made the mistake of purchasing a Philips product. My condolences. Then again, if you still have the chance, I would STRONGLY recommend you return the product.

And in case you can't (or for some reason don't want to) return the product, I should at least give you a heads-up:
DO NOT upgrade the firmware until there are plenty of other people that have tested it first for at least two weeks. It wouldn't be the first time Philips has issued poorly tested firmwares, which in the end only deteriorate the functionality of the product, and don't bother updating it afterwards. Sounds unbelievable? Well, check this, to see for yourself:
http://www.supportforum.philips.com/en/showthread.php?20885-Experience-thread-150-102-6xx7-9xx7

Indeed, the latest firmware makes the TVs randomly crash and reboot multiple times a day, but apparently even that is not a strong enough incentive for Philips to fix the firmware. From what it seems, as soon as they have your money, they have no concern for you.

Anyone reading this:
Stay away from Philips. Consider yourself warned.
 
Hahah thanks for the heads up on quality and the firmware :)

TBH although the build quality isn't quite at the level of my last TV it isn't bad. 4K @60Hz isn't bad at the price I paid. I'm quite enjoying this 4k res at the mo and my GTX 970 is surprisingly capable.

I'm sure I'll move over to a proper monitor in due course when OLED G-sync is affordable so for now I see it as a placeholder. Fingers crossed it lasts
 
Officially confused.
Shadow of Mordor accepts 2560x1440 @60Hz. Seems to run around 50 according to FRAPS even with V-sync on. I wonder if there is a better way to test this as FRAPS isn't a true indication.
Tried PCars again but still only allows 30Hz at any res in between 1080p and 4k (but 4k@60 is selectable). Very weird.
 
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