B2B Sales and refunds... law?

Diagro

Diagro

Diagro

Soldato
Joined
3 Jun 2012
Posts
11,263
Hey

Does anyone know the details regarding B2B returns?

As an example;
20 laptops bought from an online retailer.
They were sold to a School.

They are not fit for the job and only one opened, miss sold as not got a removable back plate when asked for one.

Retailer saying its a return for "unwanted goods"

Arguing its a return within 7 days and kinda miss sold, Retailer wanting to charge a 20% restocking fee for EVERY ONE.


Where does the school stand?

Its driving me mad :/
 
tom_e said:
Do you have it in writing about them coming with removable back plates?
Click to expand...

No. The order was placed over the phone and was a specific spec that was required.

Its not the only issue to be fair. Power button is shockingly placed and the power adapter will be destroyed within a week in this enviroment
 
There must have been some emails with confirmation maybe?

Not to sound harsh but IT people or whoever ordered them couldn't carry out basic research into the units before finalising the order?
 
Surely you must have at least a written request for quote detailing what specification you required and then a quote detailing that it meets the agreed specification? :confused:
 
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Gonna be hard if you dont (seemingly) have a shred of evidence that those laptops arent fit for purpose

How wasnt the order confirmed via email even if it was conducted over the phone?

ps3ud0 :cool:
 
Surely if you're in the position of ordering 20 laptops you have some leverage to negotiate with?

I would just say that's fine and you'll be taking your next orders else where
 
I always request a quote via email before placing an order so you have evidence incase of any issues
 
Diagro said:
Hey

Does anyone know the details regarding B2B returns?

As an example;
20 laptops bought from an online retailer.
They were sold to a School.

They are not fit for the job and only one opened, miss sold as not got a removable back plate when asked for one.

Retailer saying its a return for "unwanted goods"

Arguing its a return within 7 days and kinda miss sold, Retailer wanting to charge a 20% restocking fee for EVERY ONE.


Where does the school stand?

Its driving me mad :/
Click to expand...

Without a quote for reference, you really have no choice but to take a hit in returning them or try and sell them elsewhere. I'd be questioning why no request for quote and what your authorisation policy specifies. Ordering over the phone with no quote is a recipe for disaster.

Fairly sure the answer is no said:
surely DSA prevent restocking fee, tha'ts the point of DSA?
Click to expand...

Doesn't count when it's for business use, only for private buyers.
 
If you bought them at trade, sell them at a little over trade for your time sorting it and buy the correct laptops and make sure you know what you need and will be supplied with in writing.
 
Buying blind for a school? Someone bought 20 laptops without researching the model number and now wonders why the retailer is annoyed?

Business to business, means you should know what you are doing and are classed as being "professional" and not a normal consumer. Buying 20 laptops without ever actually having one in your possession to check out is hilarious!

All you can do is try to contact the MD of the company and plead your case and hope for a small restock fee on the unopened ones.

Unless you have a contract or specs and requirements written down on an invoice then the "not fit for use" will not hold up.... they are laptops and they work, B2B rules are not the same as consumer when it comes to returns.
 
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always buy 1, test it and then buy 100s once happy

if i bought a server at work & had to return it for "x doesn't" work my boss would go nuts...
 
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