Nothing for loyal customers

NexusK said:
So you signed up for an introductory offer, more than once, that you knew was going to go up in price once over? I don't see the problem.

You've been doing the same dance with them for years, you know how it works and are choosing to keep going back.
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Course you dont know the price will rocket up when you initially join. I am choosing to keep going back because we havent been able to get much else.

Thanks all, will try calling to cancel and see what they offer. If its crap will cancel and take out a new customer deal in my flatmates name
 
Subscription TV (especially sports) seems to be the only service that bucks the trend of more competition = lower prices. When Sky lost European football to BT, they didn't compensate by lowering their sports package prices! So to get the same games I watched last year, I'm now having to pay for BT sport too.

We're actually with Virgin now as we can't get Sky around here and have recently been told our Sky Sports add-on is going up in price in a few months time. Enough is enough and we've decided to remove the Sky Sports add-on at the next available opportunity; I don't mind paying for services but not when they're constantly becoming poorer value for money.

The above has led me to source sports (mainly for the 3PM kick offs) from other places and have found a 6 monthly service that costs half of our monthly Virgin subscription!
 
Surely if you offer the same price to new customers and loyal customers, then it simply becomes "the price" ?

Also, if you keep leaving after a year, that's not exactly being a loyal customer, is it? Not sure why you think that should attract any kind of loyal customer discount.
 
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It happens everywhere. If you are cottoned on to do something about it as in ring them up and the like, good on you. I personally have a calendar set up with all my renewals.

Most people, however, forget or don't care. If they want to get caught by increased prices, more fool them?
 
There is a retention department for most big companies, Threaten to leave because you're not happy with what you're paying. I do it every year with Virgin Media.
 
Another thing to note, don't threaten the retention department that you are going to leave if they dont give you a deal or they will just say ok cya mate.

They also don't care how long you've been with them for, you aren't doing it for their benefit you are paying for a service.

Just politely say you are unhappy with all the offers given to new members and that you are thinking of leaving and they will probably give you a deal if you renew your subs for another 12 months.
 
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It always amuses me how people get annoyed about this, as if it's some scam or a con or something.

It's not, it's all part of "running a successful business". If you think about it from the business perspective it makes perfect sense.

Also, what the hell package are you on that is seeing it increase by £55?!?
 
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Skeeter said:
It always amuses me how people get annoyed about this, as if it's some scam or a con or something.

It's not, it's all part of "running a successful business". If you think about it from the business perspective it makes perfect sense.

Also, what the hell package are you on that is seeing it increase by £55?!?
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I'm guessing the OP had a large discount for being a new customer that's coming to an end.
 
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