Courier service

benparker · 10 May 2016 at 09:55

Who is reliable to return a £760 laptop that can insure up to that much?

Do they pick up?

Hagar · 10 May 2016 at 10:09

Try DPD

Ace Modder · 10 May 2016 at 10:47

benparker said:
Who is reliable to return a £760 laptop that can insure up to that much?

Do they pick up?

Surely if its for RMA - ask the company who makes the laptop, who they recommend, or better still ask them to book a courier for you (they are liable for your goods then)

helpimcrap · 10 May 2016 at 10:48

DPD. Hands down the best and most efficient courier I've used!

tom_e · 10 May 2016 at 10:50

Royal Mail SD or Interlink/DPD

atpbx · 10 May 2016 at 12:55

nkata said:
Try DPD

Account only.
He needs to go onto interlink direct and book it through them for one offs.

Sui · 10 May 2016 at 13:02

Are you returning it through a fault or because it's just an unwanted item?

If it's fault wise, ask them to collect it and arrange it.

benparker · 10 May 2016 at 14:30

Its for a refund, they said they wont cover postage because of their terms

7.10 Under no circumstances can the "seller" collect parts or whole products for refunds.

Im just worried if it goes 'missing'

benparker · 10 May 2016 at 18:49

Hmm interlink coming up to about £31

7kg

L61 W31 H69

atpbx · 10 May 2016 at 20:32

benparker said:
Hmm interlink coming up to about £31

7kg

L61 W31 H69

That's the problem, it's been volumised.

It cubes up to 21.7kg.

£31 is still a bit steep, try APC.

Should come around £15.

benparker · 11 May 2016 at 09:27

Never heard of APC and they seem to be for businesses?

mattyprice4004 · 11 May 2016 at 10:22

benparker said:
Its for a refund, they said they wont cover postage because of their terms

7.10 Under no circumstances can the "seller" collect parts or whole products for refunds.

Im just worried if it goes 'missing'

Way to completely miss his question

Why is it being refunded, because of a fault or because it's unwanted?

bobbyspangles · 11 May 2016 at 10:55

Sounds about right for a parcel with that much cover to be honest. Royal Mail Special Delivery is £27.60 for your weight and dimensions.

benparker · 11 May 2016 at 22:44

mattyprice4004 said:
Way to completely miss his question

Why is it being refunded, because of a fault or because it's unwanted?

I'm not sure if fan coming on when doing light usage or left idle comes under a fault? That's part of the reason.

Aldav · 12 May 2016 at 02:58

benparker said:
I'm not sure if fan coming on when doing light usage or left idle comes under a fault? That's part of the reason.

I think what mattyprice was getting at was that if it's being returned as unwanted, then getting it to them is your responsibility, and at your cost. But if it's being returned as faulty, then consumer law puts the onus on the shop to either collect, or reimburse you for the cost of sending it, and consumer law trumps what their T&Cs say every single time. But that can lead to arguments over what "faulty" means.