Need some advice about a sale I made on eBay

drogon

drogon

drogon

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Joined
10 Dec 2009
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Scotland, Edinburgh
Hi all thanks for reading this,

I'm just looking for some advice on an item I sold on eBay via their Global Shipping Program. I only really sell things when I upgrade every so often etc. And normally I only sell within the UK. It makes it easier for shipping purposes and along came eBay's global shipping program. You ship it to them and then they deal with the rest. In this case the monitor was shipped to their depo, by me within the UK and eBay shipped it to the customer in Germany. Perfect or so I thought. I made sure the monitor was well packaged and it was also wrapped in several layers of bubble rap on the outside.

The problem started on Friday. The seller received the item a few days before. He initiated a return process. I gave 14 days. It was all in the German as expected. So I used google translate and then sent off a reply in English. I also spoke to eBay. After a 40 minute wait I managed to speak to someone over the phone. They said to do nothing and wait until the last day of the return process deadline. Call back and that they would deal with everything. The customer seems like a nice enough chap and he also appears to have good English. He supplied me with some pictures and the screen is just displaying white even when not connected to anything.

Now I know the monitor was working before it left me. The seller also mentioned that the screen worked for several hours before showing this fault. It started flickering in his words and now its just a continuous white screen.

So it looks like I might be liable for the refund, ebay fees and dometic postage. And I will get an item back that is now broken. A risk of selling anything perhaps. I understand the buyers position. The buyer said that he didn't notice any damage from this transit. Although an impact might have loosened something inside.

But do I have a case with eBay or am I liable for this?

Many thanks for any advice you can give before I speak to eBay again on Saturday.

Andy

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I know its annoying. If the mods want me to delete I can. To be brutally honey I'm tempted to just leave the monitor and cut my losses :) I know this is a hardware forum. But there are a lot of nice and helpful people on here. I thought I might get a little help.

Sorry if it pains you to see yet more eBay crap :D
 
When its not plugged in. It just said no input detected and goes on standby. He is connecting it to Geforce 970. It was working when it first arrived. He said there was no external damage. It worked for a few hours and then started to flicker. Now it just shows a white all the time, whether its plugged in or not.
 
You're liable as the seller.

Tell him to return the item, refund him and then claim on the warranty. The GSP works for returns as well I believe.

If there is no warranty left on the monitor, then I'd just cut your losses and refund the buyer.
 
Last edited by a moderator:
The best you can hope for is to receive your monitor back and it is OK or easily repairable if broken.

You could try and argue the item was damaged in transit however what the buyer has said so far regarding it appearing outwardly OK is going to go against you. Also they will try and claim it was damaged before they received it at their outward shipping center and not their problem.
 
bobbyspangles said:
You could try and argue the item was damaged in transit
Click to expand...

Even if it was broken in transit, the seller is still responsible for providing restitution to the buyer. It's up to the seller to claim off the shipping company, not the buyer.
 
Argue with eBay, not the buyer. Sorry I thought that was made clear in the rest of the paragraph. :p

I assume they must offer some kind of insurance for items they forward internationally however I wouldn't hold much hope on this.
 
Thanks for your replies guys. I guess its just one of those things. I'm kind of expecting to have to cut my losses on this one. The buyer seems like a responsible and nice guy. I'll see how I get on with eBay, I'll give it a try. When I called on Saturday past. The guy on the phone told me that they would deal with everything when I call on Saturday. Let just see how it goes I suppose.

Thanks all!
 
sigh

been there, done that, got the t-shirt

sold an expensive samsung curved monitor, same thing happened. They said it was missing lots of parts (it wasn't). Ebay just gave them a refund and it was sent back.

now i was left with a monitor with parts missing

made a thread on here a few months ago. Ebay were a joke, they offered no support at all. Everyone on here told me to cut the paypal ties with my bank which I did. My ebay account went negative and I got threatened with the bailiffs. I spent months chasing it, and ended up posting ebay an invoice charging them for my time (it doesn't come cheap I can assure you).

last time I logged in the debt had been cleared
 
I'd check on how the packaging was on arrival compared to when it left you. I bought a tool on eBay from the US a few months ago via GSP and when it arrived the tool was taped to the original, flattened, box and the whole lot wrapped in bubble wrap/plastic. My suspicion is that it was opened at the GSP processing centre, checked and then repackaged in a way that reduced the bulk (presumably to reduce the onwards shipping cost). If your screen was repackaged then there would be no way you could be held liable for it arriving damaged.
 
I sell a lot of stuff on ebay, and ive never been tempted to use GSP. If Im happy to ship internationally I set up the postage options correctly. Takes a little longer, but also takes ebay out of the shippping equation....they are not a company I trust for such things.
 
kaiowas said:
I'd check on how the packaging was on arrival compared to when it left you. I bought a tool on eBay from the US a few months ago via GSP and when it arrived the tool was taped to the original, flattened, box and the whole lot wrapped in bubble wrap/plastic. My suspicion is that it was opened at the GSP processing centre, checked and then repackaged in a way that reduced the bulk (presumably to reduce the onwards shipping cost). If your screen was repackaged then there would be no way you could be held liable for it arriving damaged.
Click to expand...

Id din't realise they repackaged so this is a very good call
 
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