Nightmare with car insurer
- Thread starter Ace Modder
- Start date
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- 8 Sep 2003
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- 23,190
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- Was 150 yds from OCUK - now 0.5 mile; they moved
Well as I have around 20 full names of people who work there from the numerous emails and letters I've received, I don't see why it would be against company policy.
Soldato
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- Surrey
Nobody else shocked at how much the premium is?!
- Joined
- 8 Sep 2003
- Posts
- 23,190
- Location
- Was 150 yds from OCUK - now 0.5 mile; they moved
Soldato
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- Wales
There's a reason the 4th most viewed insurance thread on MSE is about how bad 1st Central are and why I'll most likely avoid them even thought they are a couple of hundred quid cheaper than anyone else. There was an employee who used to post on there but he soon gave up when he realised the scale of what he was up against 
Soldato
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Good outcome 
£700 written off. I'd like a way.of.recording calls to companies, just in case.
£700 written off. I'd like a way.of.recording calls to companies, just in case.
- Joined
- 8 Sep 2003
- Posts
- 23,190
- Location
- Was 150 yds from OCUK - now 0.5 mile; they moved
Good outcome
£700 written off. I'd like a way.of.recording calls to companies, just in case.
android play store and search for "automatic call recorder" it's free.
Soldato
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- 9 Dec 2009
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- Bristol
Excellent cheers
Who is the dev on this Ace? There are a few with the same name! Thanks
Which one? There's like 5 all with exact same name but different companies
In relation to call recording. Provided you inform the other party that the call *may* be recorded for *insert reason* at the start of the call then the recording CAN be used in evidence.
It's the reason that you hear it via a recording every time you call a company that records calls.
Soldato
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- 13 Jul 2004
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Unless they got his DOB wrong why is an 8 year old license a £700 mistake. Most of these companies just pass to an underwriter, why is this a big factor with this one company. I'd suspect they did it on purpose as a way to hook you but incompetence is more likely I guess
- Joined
- 8 Sep 2003
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- 23,190
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- Was 150 yds from OCUK - now 0.5 mile; they moved
I wanted to update you all, just received a call from 1st central as they have been investigating my complain (which I didn't expect to hear anything back on now) they have looked at all the issues here and they have apologised and offered me a compensation cheque for the stress and inconvenience caused. The value of the cheque is enough for 2 nights out for me, my wife and my son at a decent resturant/gastro pub etc. So I'm fairly happy with this outcome.
I told the complain handler who just called me, that I understand that mistakes can happen, as the world isn't perfect, but the issue I had was the way in which it was all handled at the time. I have accepted the offer of compensation and a little faith has been restored in this company now. And I may consider using them again come renewel time.
I told the complain handler who just called me, that I understand that mistakes can happen, as the world isn't perfect, but the issue I had was the way in which it was all handled at the time. I have accepted the offer of compensation and a little faith has been restored in this company now. And I may consider using them again come renewel time.
By Anti-aircraft gun
- Joined
- 8 Sep 2003
- Posts
- 23,190
- Location
- Was 150 yds from OCUK - now 0.5 mile; they moved
**UPDATE***
My car insurance with this company expires on the 6th June. Their customer portal says that it will auto-renew. I called up on the 15th May and asked for my No Claims Period proof sending - they sent this within 10mins of the end of the call. All good.
I also asked for the auto-renewal to be disabled on the account, as I've already sourced new insurance elsewhere.
Anyway fast forward to today, and I checked my credit card statement and lo-and-behold a £1488 payment for my renewalon the 30th May after I notified them to disable auto-renewal. The main reason I was switching is due to their renewal price being over double the price I found elsewhere (£690).
So I called them up today, explained it to their complaints team, and a couple of hours later I got a call back from Jenny at 1st Central Complaints Team - she had checked the call from the 15th May, and I did indeed ask for auto-renewal to be cancelled, and she confirmed the agent basically didn't do it. So she has refunded the policy in full and offered me £100 compensation which I will get in the form of a cheque.
My car insurance with this company expires on the 6th June. Their customer portal says that it will auto-renew. I called up on the 15th May and asked for my No Claims Period proof sending - they sent this within 10mins of the end of the call. All good.
I also asked for the auto-renewal to be disabled on the account, as I've already sourced new insurance elsewhere.
Anyway fast forward to today, and I checked my credit card statement and lo-and-behold a £1488 payment for my renewalon the 30th May after I notified them to disable auto-renewal. The main reason I was switching is due to their renewal price being over double the price I found elsewhere (£690).
So I called them up today, explained it to their complaints team, and a couple of hours later I got a call back from Jenny at 1st Central Complaints Team - she had checked the call from the 15th May, and I did indeed ask for auto-renewal to be cancelled, and she confirmed the agent basically didn't do it. So she has refunded the policy in full and offered me £100 compensation which I will get in the form of a cheque.