Garden furniture price dropped by £600 after purchase

mattyg · 8 Jul 2016 at 12:12

Hiya guys

Bought some garden furniture For £2100 in store (dobbies) Ordered 19th june
Delivered 29th june. Still packed up/unopened and in garage.

Its just dropped in price by £600. Normally I'd suck it up. But £600 is a big %

Am I still within the time scale to send it all back. And buy at cheaper rate

SpeedFreak · 8 Jul 2016 at 12:13

As it was in store I doubt it.

Glaucus · 8 Jul 2016 at 12:15

Not unless they have their own no quibble returns policy.

Much better to buy online, far more rights. Never understand peoples fascination with stores, other than for clothes.

Even furniture look in store if needed buy online.

Maybe there price promise
https://www.dobbies.com/about-dobbies/price-promise/

tom_e · 8 Jul 2016 at 12:17

https://www.dobbies.com/about-dobbies/price-promise/ might be worth a shot.

Burned_Alive · 8 Jul 2016 at 12:29

tom_e said:
https://www.dobbies.com/about-dobbies/price-promise/ might be worth a shot.

If you have already purchased a product from us, you will have up to 28 days from the date of purchase to claim a Price Promise refund from us. If you have a valid claim, we will refund you the value of the difference in price in the same form of tender used to pay for the original purchase. You will need to provide your original receipt, in addition to evidence of the other garden centre's price and availability of stock.

Kuros · 8 Jul 2016 at 12:49

The problem I see is the price promise only makes reference to other stores, not their own one.

If they wanted to be smart, they could quite easily refuse and then the jig is up, they'll be less likely to offer a refund out of goodwill due to the fact your just going to rebuy it.

I'd say see if you can get a refund first (unless someone else has pricematched what you bought).

HEADRAT · 8 Jul 2016 at 12:53

https://www.dobbies.com/about-dobbies/terms-and-conditions/

Returns
Your total satisfaction is important to us therefore all of our products come with our own 28 day money-back guarantee. In addition, all of our hardy plant stocks come with a full 5-year plant guarantee and you can find out more about this on our plant guarantee page.

So just return it and get a refund

AHarvey · 8 Jul 2016 at 12:55

Phone them and ask, you'll be surprised, if not, just return them as damaged or unopened and get your money back, then buy at the lower rate

mattyg · 8 Jul 2016 at 13:04

Cheers guys.

As usual typing a post on OC beats being a lazy git and looking for myself...lol

Thats what 3 hrs kip does to your brain.

Howard · 8 Jul 2016 at 13:24

Definitely ask them. When my girlfriend and I bought a bed frame and mattress from Dreams, the frame went on sale about 3 weeks later with a fairly hefty saving. One phone call later, they refunded us the difference. Happy with that.

Cosimo · 8 Jul 2016 at 13:40

AHarvey said:
Phone them and ask, you'll be surprised, if not, just return them as damaged or unopened and get your money back, then buy at the lower rate

A polite conversation will get something back.

savagesam117 · 8 Jul 2016 at 13:45

OcUK done the same with me when I ordered a mothered, it dropped £45 the day it turned up, no issues refunding the difference

ozaudio · 8 Jul 2016 at 15:38

ordered a sofa from argos and it dropped £250 atfter a week, I rang and said can I return this sofa please and then reorder it for £250 less. they just refunded the £250

Etheco · 8 Jul 2016 at 16:40

I would feel it is more cost effective for them to refund the difference as you are entitled to take it in for a full refund anyway.

All they can do is say no on the phone, and you initiate a full refund ether way

Basher · 8 Jul 2016 at 16:52

Etheco said:
I would feel it is more cost effective for them to refund the difference as you are entitled to take it in for a full refund anyway.

All they can do is say no on the phone, and you initiate a full refund ether way

Why is he entitled to a full refund?

AHarvey · 8 Jul 2016 at 16:54

Basher said:
Why is he entitled to a full refund?

because they offer a 28 days no questions asked refund policy

Etheco · 8 Jul 2016 at 18:18

AHarvey said:
because they offer a 28 days no questions asked refund policy

^ Thanks

Cosimo · 8 Jul 2016 at 18:30

mattyg said:
Cheers guys.

As usual typing a post on OC beats being a lazy git and looking for myself...lol

Thats what 3 hrs kip does to your brain.

Any luck with getting a price reduction?

MooMoo444 · 8 Jul 2016 at 18:31

Burned_Alive said:

That is if you buy the same product from a competitor, no?

Jono8 · 8 Jul 2016 at 18:40

I always keep an eye out for this sort of thing especially on big purchases. Amazon are the best for it. They have always refunded me the difference if the price has dropped soon after purchase.