If the product is used, then it is not re-saleable as new, so according to new rules we are permitted to charge upto a 25% restocking fee. So it can be returned no problem but if in a used condition a restocking fee can apply at our discretion.
You cant charge restocking fees. I thought?
http://www.thiis.co.uk/magazine-pdf...you-breaking-the-new-consumer-rights-law.aspx
Q: Can I charge a re-stocking fee?
A: No, you can’t. You must also advise the customer at the outset that they will be responsible for the cost of returning the goods to you and if you offer to collect for a fee, they should be given some idea of how that is calculated. If you don’t warn them they can expect you to meet the costs of getting the goods back.
Q: What if the customer has used the goods?
A: If you can prove they’ve used them you can deduct an amount from their refund to reflect that. They do have the right to inspect the goods, just as they would in a shop, so be aware that if they need to remove packaging in order to inspect the goods, you’ll need to allow that.
So shops should allow people to open things and still be entitled to 100% refunds.
Contemplating a new CPU now to go with it, the slippery slope has started.
