Soldato
- Joined
- 7 Jan 2009
- Posts
- 6,896
Yeah,No other place really does it as well as OcUK. 
DELETED_142147
- Thread starter DELETED_142147
- Start date
Caporegime
- Joined
- 1 Dec 2010
- Posts
- 53,766
- Location
- Welling, London
Surely the replacement is warrantied from the day its received.
You like killing cards dont you?
You like killing cards dont you?
They should replace a replacement. The warranty applies for three years, it's failed, they should replace it. I suspect they'll (not referring to ocuk here, but any company in this position) possibly look very hard at what the reason for the failure was (unless it's an MSI warranty, in which case it's their problem) and try get out of it.
A mate had a long turnaround with a Gigabyte RMA, he wasn't too bothered when they sent him the wrong card back though, he returned a GTX960 and got back a 980ti!
Strangely he didn't query it.....
No, the warranty is from the day of purchase. If you get a replacement after 2 years and 364 days, and on the 366th day it fails, they have no obligation to honour anything as the three years have expired. They could *choose* to, but there's no obligation.
Wait, this forum has a shop as well? Why did nobody tell me
It's pants, you go in and there's loads of stuff on display, nothing priced, my corner shop takes more effort!
I sent a query by webnote in the middle of the night. By 1100 the next morning, someone had physically checked the product and emailed me a reply. The reply actually answered the question I had asked, which seems surprisingly uncommon in customer service. They'd read my query, as opposed to skimming it for keywords and regurgitating a standard "answer".
As a comparison: getting an answer to a query to npower took me 8 days, 3 people at their end and me sending several screenshots with the relevant sections circled and explanatory text added.
OcUK does customer service correctly for a company that wants repeat business. That's much rarer than it should be, since far too many businesses are only concerned with cutting costs and gouging as much profit per sale as possible with total disregard for their customers, who they see only as marks to be manipulated into buying more stuff whether it's any use to them or not (i.e. upselling). I've even heard OcUK staff advising a customer that it would be in their best interest to not buy something from OcUK at that time but to buy second hand instead. It was the right advice for that customer - they had a dead CPU on an obsolete platform, so buying new would require motherboard, CPU and memory at a far higher cost than a second-hand CPU which would do what they wanted more than adequately. People return to a shop they get good advice from and they tell their friends about it. In the long term, it's far better business practice than upselling at customers.
As a comparison: getting an answer to a query to npower took me 8 days, 3 people at their end and me sending several screenshots with the relevant sections circled and explanatory text added.
OcUK does customer service correctly for a company that wants repeat business. That's much rarer than it should be, since far too many businesses are only concerned with cutting costs and gouging as much profit per sale as possible with total disregard for their customers, who they see only as marks to be manipulated into buying more stuff whether it's any use to them or not (i.e. upselling). I've even heard OcUK staff advising a customer that it would be in their best interest to not buy something from OcUK at that time but to buy second hand instead. It was the right advice for that customer - they had a dead CPU on an obsolete platform, so buying new would require motherboard, CPU and memory at a far higher cost than a second-hand CPU which would do what they wanted more than adequately. People return to a shop they get good advice from and they tell their friends about it. In the long term, it's far better business practice than upselling at customers.