Any legal experts here I have a question?

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Call citizens advice and have a chat with them, they'll be able to point you in the right direction.

When you've been RMAing it in the past has it been to OcUK or Gainward?
 
tom_e said:
Call citizens advice and have a chat with them, they'll be able to point you in the right direction.

When you've been RMAing it in the past has it been to OcUK or Gainward?
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Gainward dont do direct RMA's *so I was told*, I have always sent it to OcUK and they have handled it all for me, as annoying as it is to have your hardware flop, I cant fault overlockers RMA process at all, not one complaint.

Like I said, the last time I attempted to email Gainward I had this issue, the screenshot below is from 2014 so I am not just making this up;

u8sGAm4.png


No numbers listed on Gainwards site either. First RMA took like literally a month, second took like a week I think. I'll do that, I am no lawyer and I have no social reach, not one to stamp my feet and cry I just simply wont use Gainward or OCUK again. Not going to lie, I could have got my build cheaper elsewhere, I took advice from nice members here and wanted to use OCUK to support a UK based company and pay back for the excellent support from forum users. Meh, very disappointed if anything.
 
Steve2000 said:
Explain to them that under Section 19 of the Consumer Rights Act you want a repair or replacement.
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To mind, do you happen to know where abouts that act applies to my current situation? I am going to look into it now, but if you could shed some light I would appreciate that. Im not going to throw act this and clause that if I dont actually know what im talking about.
 
So you tried emailing Gainward 2 years ago with no luck and thats it done with trying to contact them via email?

You may have no joy but you have options, trying usually works.

I have had to return a £3k projector twice now within warranty and the first time time they refused to repair within warranty but after much discussion with the shop I purchased from they footed the £1.5k repair bill. 7 months on and its back in for repair for the exact same issue, except I told the shop I didn't want to deal with the PJ manuracturer, as such the shop themselves have sorted it. I don't know if they paid anything again but i'm still getting it back free of charge because I stuck my ground and asked without any legal advice.
 
cheesyboy said:
Contact retail ombudsman, if you're not satisfied (after following their "Before making a consumer complaint" instructions):
https://www.theretailombudsman.org.uk/how-to-complain-about/retail-in-store/


It's actually down to the retailer, since that's where OP bought it.
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He needs to point out the evidence of this being an inherent fault which was present at purchase and then mention that he's like a refund/replacement under the Consumer Right Act before he goes to any ombudsman.
 
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