New Consumer Rights Act

killswitch73

killswitch73

killswitch73

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Joined
10 Jan 2009
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859
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Now live in Scotland !
I'm wanting to buy a new laptop from Alienware.



yesterday the laptop i wanted was £120 cheaper , and the warranty for 3 years was £178 , now today the £120 discount has gone and the 3 year warranty is now £411 . LOL !!

if i bought the laptop with standard 1 year warranty and the laptop fails after the 1 year warranty am i screwed with the new law ? or do i still have the normal 6 year /5 years in Scotland to ask for repair replacement as goods of this expense should last longer than 12 months . there is no way in hell im paying £411 for an extra 2 years .
 
In before Brexit.;)

Doesn't EU law say minimum 2 years for electrical goods?

I confused my mother in law while buying a cheap laptop recently (HP G4 250 with 128GB SSD), which only came with 1 year g'tee from Tesco according to the blurb. I said poppycock, two years !
 
UTmaniac said:
In before Brexit.;)

Doesn't EU law say minimum 2 years for electrical goods?

I confused my mother in law while buying a cheap laptop recently (HP G4 250 with 128GB SSD), which only came with 1 year g'tee from Tesco according to the blurb. I said poppycock, two years !
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Once had the purple shirts claim to my mother there was no such thing as a non subscription microsoft office package any more.

I promptly called them out on those shenanigans
 
Isnt it a case of that for over a year you have to prove the fault was the manufacturers fault so you need it inspected by a qualified engineer?

And depending on the item, its reasonable problem free lifespan could be 6 years.

Also im sure i read somewhere they still down have to fix/replace it and can just refund you based on where and tear/current second hand value.

Eg some things might be covered for 6 years like say a graphics card but you would need to cough up for an inspection and the the cheapest option for the manufacturer might be to pay you the £30 its worth.
 
ive just been speaking to dell on chat , they really do not know anything or what they are talking about , talk about scripted . i asked why the cheapest £1349 laptop comes with a 4 year warranty for £861 ? lol is said thats 75% the cost of the laptop , now looking at there desktops the warranty is the normal price . £450 for that extra year with £411 for 3 years . yesterday and as far as i remember the warranty was no more than £270 for the 4 years and £124 for 2 , and £178 for 3 . someone will get sacked tomorrow i think lol
 
i didn't mind paying the £178 which ended up being £161 due to the 10% discount i got until 31st July . as i was quoted £1586 for the machine 3 days ago that today is £1900 lol.
 
killswitch73 said:
i didn't mind paying the £178 which ended up being £161 due to the 10% discount i got until 31st July . as i was quoted £1586 for the machine 3 days ago that today is £1900 lol.
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Send them an email stating you'd be interested in the product at the previous price but your budget can't stretch to £1,900 and ask if there'd be able to do it at the previous price
 
Roar87 said:
Send them an email stating you'd be interested in the product at the previous price but your budget can't stretch to £1,900 and ask if there'd be able to do it at the previous price
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I have pal , just waiting on the email quote from them and not holding my breath , might just wait until end of the year for the new laptops with 10 Series cards .
 
Two things,

They don't need to honour any previous prices. If they've put them up then that's up to them. The might do so, but you've got nothing to legally stand on to get them to.

Whilst it depends on the product, I don't think you can argue that something breaking after 5.9 years should be covered. Wear and tear is a thing and it depends entirely on the lifespan of the product. Domestic appliances such as ovens, washing machines and the like would be reasonably expected to last that long, portable devices such as laptops I'd recon you'd be lucky to get past 3 years under the goods act.
 
Anything over 6 months the onus is on the buyer to prove that a manufacturing fault was present from day 1.

Obviously some companies give more reasonable times than others and also depending on the actual item.
 
It's been a few years since I've bought anything from Dell, but it always used to be the case that if one offer ended, you just waited a week or two and another one would appear.
 
UTmaniac said:
In before Brexit.;)

Doesn't EU law say minimum 2 years for electrical goods?

I confused my mother in law while buying a cheap laptop recently (HP G4 250 with 128GB SSD), which only came with 1 year g'tee from Tesco according to the blurb. I said poppycock, two years !
Click to expand...

Unfortunately the UK didn't implement the full directive so the EU rule is not necessarily relevant in this situation.

http://www.thisismoney.co.uk/money/bills/article-1677034/Two-year-warranty-EU-law.html
 
Barham2016 said:
In what way? I find they are about the same as MSI or gigabyte but have the added bonus that any problems you have next day on site?
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For a gaming laptop with the added bonus of the after sales service....they are pretty good ( I have one myself). I don't think the prices are too wild compared to their competition.

For a desktop though....a complete rip and would never consider it. The price variance between a bespoke desktop and their equivalent product is too vast IMO.
 
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