Asus Z170 new'ish build - Black screen - then shuts down.

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Hi all, after a bit of expert help. My son ordered some new bits and I built it up for him.

Asus Z170 Pro Gamer
i7 6700K
RAM = Corsair 3200
Sorry off top of my head I can not remember the exact RAM. Will found out.
CPU cooler = Corsair H80i v2

Well as soon as I built this rig up I noticed straight away that XMP was not holding the overclock and on every cold boot the overclock would fail. So I have left XMP off.
I browsed this issue and found a Corsair forum and it seems this issue is quite common and Asus have NOT addressed this on any of their BIOS updates.
I have indeed kept a close eye on the Asus site and updated the BIOS twice since building it.

What the problem is after a while the screen goes black, black and white ( like Matrix style ) Sound can still be heard then the PC shuts down.
I thought this was a heat issue so I reversed all the fans to see if this helped.
Altering the air flow made no impact on CPU temps, and the CPU has a nice cool 30°.

I then thought this maybe a GPU issue.
Current GPU is a Gigabyte R9 280X, roughly 3 years and 6 months old. It has had a hard life and is CONSTANTLY on.
So I swapped it for the only half decent GPU I had laying about, an Asus GT640.

Using this worked, or so I thought and it took 3 days of being installed to give the same result of black screen, sound the PC shut down.

I am not sure what to do next and need expert help.

Does this sound like a faulty motherboard issue ?

I have not tried PCI Slot #2. I think this will be the next thing to try.

the OS is Windows 7. It is NOT a new install for this new build but it was running on an Asus P8Z77 V-LX. I just slang the working OS drive into the new build and updated the drivers for the new board.

Is this causing any problem ?
I could install a new Windows 7, or I did in fact ready the new build for the FREE Windows 10 so I could install Windows 10.

As anybody got any advice, help and\or tips they could give me please. My son is quite annoyed at spending good money on new bits but not having much luck.

Cheers..
 
So the original GPU is now running in PCI slot 2. Running OK as of yesterday.
If the board does not show the black screen problem would this point to a dodgy PCI #1 slot. Gunna leave it for one week, say and see how it goes.

If though the problem persists would it be fair to assume my son has unfortunately bought a bad board ?

If a member of staff reads this can I ask would this board then warrant to be returned, replaced or refunded ?
How does this process go ?
 
Probably worth opening a thread in the CS sub-forum. It might get noticed quicker there.


If he bought it from OCUK, then there shouldn't be an issue with RMAing it. If it is faulty, you'll get either a replacement or refund.
 
Borealis said:
Probably worth opening a thread in the CS sub-forum. It might get noticed quicker there.


If he bought it from OCUK, then there shouldn't be an issue with RMAing it. If it is faulty, you'll get either a replacement or refund.
Click to expand...

Yep he bought it from OCUK just a couple of weeks back now.

Cheers for the info on the CS sub forum.
 
Borealis said:
Also, with it being an Asus board, you'll get the Asus-OCUK Turbo RMA on it if it proves to be faulty.
Click to expand...

That sounds good. What I will do is see how it goes today once my son has been using it. I will get the exact date of purchase and all that info and open a new thread in the CS part of the forum and see what is said about this issue.

Cheers for your input.
 
Borealis said:
It might take a little while for them to respond to the thread, but they'll get back to you.
Click to expand...

Cheers.

One reply already.

mentioning the GPU but my feeling is that two different GPU's would not give the same result. I well maybe wrong on this.

Also they mentioned it maybe a faulty PSU. I had not thought of that. The unit is not new, roughly 3 years old but a top end Corsair unit. As I said on the Cs thread. If the problem does occur again while the GPU is in PCI lane 2 I will in fact take out my Corsair TX 850 and put it in my sons rig, put the GPU back into PCI lane 1 and test some more.
If in fact the PSU is at fault he will have to buy a new one.

I also said that if the problem does not occur while the GPU is in PCI lane 2 this would tell me the board PCI lane 1 is some how faulty.

This is how I read it. Would you\anybody agree with me and how I am going about trying to determine where the fault lays.
 
If the GTX 640 doesn't work in PCIE 1 but works in PCIE2 then it's a PCIE slot, if it was PSU, changing the PCIE slot will not matter.

Have you tried running everything on stock?

Have you swapped the GPU earlier at all? Could even be a driver problem, especially if you moved from AMD to Nvidia or vice versa.

Also, definitely reinstall the windows if you've swapped the motherboard and CPU.
 
PhoenixUK said:
If the GTX 640 doesn't work in PCIE 1 but works in PCIE2 then it's a PCIE slot, if it was PSU, changing the PCIE slot will not matter.

Have you tried running everything on stock?

Have you swapped the GPU earlier at all? Could even be a driver problem, especially if you moved from AMD to Nvidia or vice versa.

Also, definitely reinstall the windows if you've swapped the motherboard and CPU.
Click to expand...


Cheers for the reply.

I think doing a fresh install is going to be my nest step. I only slung in the original OS drive cause my son was eager to get going.
As of yesterday the machine has been stable with the R9 280X in PCI slot 2.

If this does in fact stay stable over the weekend I will remove it from slot 2 and re-install it into slot 1 and run another test and see what happens.
I think this would determine where the problem lays.

No overclock at all is running. Everything is at stock.
 
Try a fresh install and see what happens. It could well be a chipset/driver conflict if there are remnants of an old system left on the drive.

If it's stable over the weekend, then stick the GPU back into slot 1 and see if you can replicate the issue. If it persists, it's looking more and more likely that it's a dead slot.
 
Borealis said:
Try a fresh install and see what happens. It could well be a chipset/driver conflict if there are remnants of an old system left on the drive.

If it's stable over the weekend, then stick the GPU back into slot 1 and see if you can replicate the issue. If it persists, it's looking more and more likely that it's a dead slot.
Click to expand...

Cheers...

Just had a thought.

I think I will do a fresh install of Windows 10 but on a different HDD to his running OS SSD drive. Get all the latest drivers installed and get him up and running.
Place the R9 280X back into slot one and run the machine as normal and see if the problem occurs .
If it does not, sling the original OS drive back in and run it on that. Then see what happens.

This would elimate any driver issue. Or indeed confirm any driver issue.
 
Ikkle update.

I installed Windows 10 yesterday morning, don't think my son was over impressed with it but as of yet no problems.

I hope really that it is just a driver\ chipset issue.
 
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