*** The Samsung Galaxy Note 7 Thread ***
- Thread starter Cosimo
- Start date
I've just received this from Samsung:
Isn't this idiotic. After they told us to send our details through their website, now we receive this email.
The funny part is that when I call that number and go through the menu, they have the same message regarding the Note 7: fill out the form on our website blah blah we'll contact you in 7 days.
Isn't this idiotic. After they told us to send our details through their website, now we receive this email.
The funny part is that when I call that number and go through the menu, they have the same message regarding the Note 7: fill out the form on our website blah blah we'll contact you in 7 days.
Are you sure as that just appeared on the servers for BTU, you must be XEU?
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Agree. I've also got a display problem on mine... I might just send back and get a refund.
I've seen people saying as early as next week, nobody knows but I suspect that it will be towards the end of September/beginning of October.
So it's better to have one of the first units as you can use and abuse it until early next year and then ask for a brand new replacement, nice. Unless of course it catches fire in the meanwhile and burns your house down.
More info here about the specifics: http://hexus.net/ce/news/mobile-phones/96607-samsung-galaxy-note7-recall-will-cost-firm-900-million/
I'm actually beginning to feel sorry for Samsung. They had a killer device which would have taken plenty of iphone sales but because of this it's now up poopookaka creek without a paddle.
$904 Million to sort this mess out. Not to mention the loss of potential sales due to bad press.
I'm actually beginning to feel sorry for Samsung. They had a killer device which would have taken plenty of iphone sales but because of this it's now up poopookaka creek without a paddle.
$904 Million to sort this mess out. Not to mention the loss of potential sales due to bad press.
Haha. Karma for making the S6 and Note 5 without an sd slot and not bringing the note 5 to the UK... Plus other things. I have no sympathy for them.
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- 2 Sep 2016
- Posts
- 17
Guys can anyone tell me if they note7 screen blinks occasionally? My list of problems is growing from light leaking at bezel, heating in average use, lag and pausing, screen responsiveness poor meaning I often have to tap things twice, to speaker distortion and yesterday the sound volume going up and down by it self. I just can't see my self with another phone so will hold out for the replacement but at this price I really hope the new one doesn't have the same problems!
Maybe this is how it started for those 35 device that exploded... I'd take extra care if i were you....
Just had a response to my complaint email that I sent to Samsung...
As expected, they are sorry about the confusion regarding their none existent process on Saturday and I should contact the 03 number. Just a (politely worded) fob off...
I had mentioned the case again (yes I am still going on about the free case as it has really annoyed me)... Their response is:
"The case included in pre-orders with the Galaxy Note 7 was not disclosed prior to its shipment as its aim was to be a surprise to our customers. We do apologize if you had different expectations, however I can assure you, neither you or any of our customers have been sent any random item. This was the product intended to be shipped."
Yes it was disclosed prior to it's shipment, as it was listed on both the order confirmation and a line item in the "my orders" section of the Samsung site. Although you could say they achieved their goal, as it was certainly a surprise....
Tempted to go down the refund route...
As expected, they are sorry about the confusion regarding their none existent process on Saturday and I should contact the 03 number. Just a (politely worded) fob off...
I had mentioned the case again (yes I am still going on about the free case as it has really annoyed me)... Their response is:
"The case included in pre-orders with the Galaxy Note 7 was not disclosed prior to its shipment as its aim was to be a surprise to our customers. We do apologize if you had different expectations, however I can assure you, neither you or any of our customers have been sent any random item. This was the product intended to be shipped."
Yes it was disclosed prior to it's shipment, as it was listed on both the order confirmation and a line item in the "my orders" section of the Samsung site. Although you could say they achieved their goal, as it was certainly a surprise....
Tempted to go down the refund route...
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Come on, admit it that you love the "case"! 
BTW, has anyone received an email from Samsung regarding the replacement?
As stated earlier, after sending the email with my details on Saturday, I've received a confusing email telling me to call their number in order to register for a replacement. Which I did and, surprise surprise, once you get through the menu to Note 7, they have the same message to go down the Email Support route.
I obviously replied and asked them to make up their mind already but did not get any response yet.
Is it just me, or are they trying to make this process as hard as possible so they would only replace a handful of devices, as a gift of finishing their maze?
Now I really wish mine started to melt already...
BTW, has anyone received an email from Samsung regarding the replacement?
As stated earlier, after sending the email with my details on Saturday, I've received a confusing email telling me to call their number in order to register for a replacement. Which I did and, surprise surprise, once you get through the menu to Note 7, they have the same message to go down the Email Support route.
I obviously replied and asked them to make up their mind already but did not get any response yet.
Is it just me, or are they trying to make this process as hard as possible so they would only replace a handful of devices, as a gift of finishing their maze?
Now I really wish mine started to melt already...
Come on, admit it that you love the "case"!
I think I'm going to keep it and, when we get a dog, I'm going to take it out with me on the first walk and use it instead of one of those little blank bags...
Just received this from Samsung.. ...
Thank you for your email. Your customer reference number is **********.
Samsung in collaboration with its Partners and Operators will voluntarily replace your current Note7 with a new one. You will be contacted by the provider or operator from which you purchased your product in order to offer a replacement of your Note7 as part of the Exchange Programme. The exchange of the units is planned to begin from the 19th September 2016.
If you have further queries in relations to your Note7 outside of the Exchange Programme, please contact us on the 0330 726 1000 (UK) – 01 695 0367 (IE)
Rest assured Samsung is fully committed to providing the highest quality products to our consumers.
Yours sincerely,
Samsung Support.
Thank you for your email. Your customer reference number is **********.
Samsung in collaboration with its Partners and Operators will voluntarily replace your current Note7 with a new one. You will be contacted by the provider or operator from which you purchased your product in order to offer a replacement of your Note7 as part of the Exchange Programme. The exchange of the units is planned to begin from the 19th September 2016.
If you have further queries in relations to your Note7 outside of the Exchange Programme, please contact us on the 0330 726 1000 (UK) – 01 695 0367 (IE)
Rest assured Samsung is fully committed to providing the highest quality products to our consumers.
Yours sincerely,
Samsung Support.
http://hexus.net/ce/items/mobile-ph...duct-exchange-programme-galaxy-note7-devices/
PRESS RELEASE
LONDON, UK — September 6, 2016 — Samsung Electronics Co. Ltd. has announced details of the UK and Ireland Product Exchange Programme for Galaxy Note7 owners. This programme has been launched following the announcement made on 2 September 2016, regarding isolated battery cell issues with the Galaxy Note7 device.
While there have been only a small number of reported incidents globally, Samsung is committed to prioritising the safety of customers. Samsung has identified the affected inventory and stopped sales and shipments of those devices.
For UK customers who have Galaxy Note7 devices, Samsung in collaboration with its partners and operators, will voluntarily replace their current device with a new one.
UK customers who have Galaxy Note7 devices will be contacted by the provider or operator from which they purchased the product in order to arrange their device exchange. The exchange of units will begin from 19 September 2016.
Conor Pierce, Vice President of IT & Mobile of Samsung Electronics UK & Ireland, said: “The safety and satisfaction of customers is our top priority and by working closely with our partners and operators, we are taking a proactive approach to address the needs of Galaxy Note7 customers in the UK. We are encouraging customers to exchange their Galaxy Note7 by taking advantage of the Product Exchange Programme.”
Customers with Galaxy Note7 service related questions can also contact the Samsung customer service team on 0330 7261000.
PRESS RELEASE
LONDON, UK — September 6, 2016 — Samsung Electronics Co. Ltd. has announced details of the UK and Ireland Product Exchange Programme for Galaxy Note7 owners. This programme has been launched following the announcement made on 2 September 2016, regarding isolated battery cell issues with the Galaxy Note7 device.
While there have been only a small number of reported incidents globally, Samsung is committed to prioritising the safety of customers. Samsung has identified the affected inventory and stopped sales and shipments of those devices.
For UK customers who have Galaxy Note7 devices, Samsung in collaboration with its partners and operators, will voluntarily replace their current device with a new one.
UK customers who have Galaxy Note7 devices will be contacted by the provider or operator from which they purchased the product in order to arrange their device exchange. The exchange of units will begin from 19 September 2016.
Conor Pierce, Vice President of IT & Mobile of Samsung Electronics UK & Ireland, said: “The safety and satisfaction of customers is our top priority and by working closely with our partners and operators, we are taking a proactive approach to address the needs of Galaxy Note7 customers in the UK. We are encouraging customers to exchange their Galaxy Note7 by taking advantage of the Product Exchange Programme.”
Customers with Galaxy Note7 service related questions can also contact the Samsung customer service team on 0330 7261000.