* The Samsung Galaxy Note 7 Thread *

wily.v · 7 Sep 2016 at 14:30

gallcroft said:
Maybe this was the case they said would be free....

I do need to get over this case....

lol

Maybe this case they included is fireproofed, who knows

At least I'm over the mystery of the included prepaid postage bag.

gallcroft · 7 Sep 2016 at 14:49

wily.v said:
Maybe this case they included is fireproofed, who knows
At least I'm over the mystery of the included prepaid postage bag.

I may use that to return the accessories bag (after filling it with doggy doo doo obviously)...

HAz · 7 Sep 2016 at 14:55

They use the word exchange in the email

kona786 · 7 Sep 2016 at 15:11

I'm glad I went with the blue gold combo in the end, at first I thought I'd made a mistake but it's really grown on me and looks fantastic with the Note 7's design.

Matson · 7 Sep 2016 at 16:30

Lets hope they don't add a charcoal black colour to it aswell while your sleeping

delpy8 · 7 Sep 2016 at 17:41

Just off the phone to three and surprise surprise they know nothing about this LOL,

pinkpound · 7 Sep 2016 at 17:46

Friends just had callback from CPW

he was told he will be contacted on or just before 19th to return his phone for an exchange .

+ he got £50 credit

delpy8 · 7 Sep 2016 at 17:50

Anyone on three been told about a 1mth credit, I was told this on Sat by the guys in the three shop

kona786 · 7 Sep 2016 at 18:01

Matson said:
Lets hope they don't add a charcoal black colour to it aswell while your sleeping

All these lame jokes... When will they learn

wily.v · 7 Sep 2016 at 18:49

kona786 said:
All these lame jokes... When will they learn

Yeah, they're on fire. Oh.. wait

Cosimo · 7 Sep 2016 at 19:30

I've just had my return call from Samsung and I'm one of the lucky ones who will get a replacement on Monday! There is a small batch waiting for the lucky few. My one will be exchanged by the courier for a new one.

Just the phone and it's accessories to be returned in their small box. The next batch is due for the 19th.

Biffa · 7 Sep 2016 at 19:30

Just got an email from Samsung

The Galaxy Note7 exchange programmeYou recently purchased a Galaxy Note7 and have probably heard about the reported battery cell issue. We have since stopped sales and shipments of affected devices. But don't worry, your provider or operator will be in touch soon to exchange your device. In the meantime, you don't need to do anything. If you have any questions, please go online for more information, or contact the Samsung customer service team on 0330 7261000.

wily.v · 7 Sep 2016 at 20:01

Cosimo said:
I've just had my return call from Samsung and I'm one of the lucky ones who will get a replacement on Monday! There is a small batch waiting for the lucky few. My one will be exchanged by the courier for a new one.

Just the phone and it's accessories to be returned in their small box. The next batch is due for the 19th.

This Monday? That was fast and also great news about the exchange. Good for them.

Have you called them on Saturday to let them know your wish about the replacement or just the email through their website?

Cosimo · 7 Sep 2016 at 20:07

wily.v said:
This Monday? That was fast and also great news about the exchange. Good for them.

Yes, this Monday!

Have you called them on Saturday to let them know your wish about the replacement or just the email through their website?

I called them last Saturday, they had my details, gave them the IMEI/serial number and asked for a replacement. They told be to wait for a call in the next seven days. That was it. I did buy directly from them.

wily.v · 7 Sep 2016 at 20:13

Cosimo said:
I called them last Saturday, they had my details, gave them the IMEI/serial number and asked for a replacement. They told be to wait for a call in the next seven days. That was it. I did buy directly from them.

I bought it directly from them as well but by the time I called them they were suggesting to use the Email Support via their website to provide the details. We'll wait and see.

Nonetheless, that's great news.

On another topic, has anyone seen Apple's event with their new groundbreaking design and best LCD HD display?

Rimsy · 7 Sep 2016 at 20:13

Cosimo said:
I called them last Saturday, they had my details, gave them the IMEI/serial number and asked for a replacement. They told be to wait for a call in the next seven days. That was it. I did buy directly from them.

That's good news then - can't really ask for more to be fair!

pinkpound · 7 Sep 2016 at 20:30

wily.v said:
I bought it directly from them as well but by the time I called them they were suggesting to use the Email Support via their website to provide the details. We'll wait and see.

Nonetheless, that's great news.

On another topic, has anyone seen Apple's event with their new groundbreaking design and best LCD HD display?

Yes they just reinvented the wheel and sliced bread going by the cheers after every announcement :rolleyes:

gallcroft · 7 Sep 2016 at 21:56

Has there been any mention of compensation for those who purchased direct from Samsung if other providers are offering something?

wily.v · 7 Sep 2016 at 22:07

gallcroft said:
Has there been any mention of compensation for those who purchased direct from Samsung if other providers are offering something?

They mentioned that thanks to your kind words, one of their brilliant cases is not enough, therefore they will include yet another one as a sign of gratitude.

gallcroft · 7 Sep 2016 at 22:40

wily.v said:
They mentioned that thanks to your kind words, one of their brilliant cases is not enough, therefore they will include yet another one as a sign of gratitude.

That would save me from using a second little black bag... :-)

I had to go and buy a case :-(

so I was leaning more towards another wireless charger... :-)

*** The Samsung Galaxy Note 7 Thread ***

* The Samsung Galaxy Note 7 Thread *