Buying a new car - being ripped off?

In case anybody's remotely interested in the outcome, I am not buying the car. While I got offered the 3 years free servicing, the salesman has denied ever saying we'd be doing a deal on the 70PS and also denied he said the spare tyre was going to be free as it was the demonstrator model.

Back to the drawing board. I may have to look at broadspeed that was linked earlier.
 
Infidelus said:
In case anybody's remotely interested in the outcome, I am not buying the car. While I got offered the 3 years free servicing, the salesman has denied ever saying we'd be doing a deal on the 70PS and also denied he said the spare tyre was going to be free as it was the demonstrator model.

Back to the drawing board. I may have to look at broadspeed that was linked earlier.
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Good for you, just out of curiosity did you speak to anyone further up the chain?

I would be looking to the salesman's manager and asking why they wouldn't stick to the advertised DIDO deal if there wasn't anything in the small print about the model you looking at not being included.
 
Spleen Sauce said:
Definitely sounds like a typical car sales man trying to maximise his margins by lying through his teeth.

Good work on walking away.
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This.

He was obviously promising the world without being able to deliver in hope that you'll just say "oh ok, I still want the car anyway" people fall in love very quickly in the show room and salesmen know this.

By walking away he's lost out, not you :)
 
Pretty much the above. I've seen people before when working in a Ford Dealership showroom almost fall in love with a particular car. "It needs to be this one", even though it's a bog standard car from the production line that anyone else can order the exact duplicate. It's baffling to say the least.
 
Maundie said:
Good for you, just out of curiosity did you speak to anyone further up the chain?

I would be looking to the salesman's manager and asking why they wouldn't stick to the advertised DIDO deal if there wasn't anything in the small print about the model you looking at not being included.
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I did actually direct a complaint to Hendy head office via their contact form. I then got a reply saying they'd forwarded it on to Hendy Fareham, and the next day I got a call from the salesman ....

So I wrote back to the person who'd redirected my call asking why when Hendy Fareham had contacted head office for answers. No response to that one.

Shoddy customer service & less than honest sales staff means they've lost any future business from me. Pity as I've been going there for about 20 years now.
 
Infidelus said:
Shoddy customer service & less than honest sales staff means they've lost any future business from me. Pity as I've been going there for about 20 years now.
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Yep gonna cost them in the long run, same with me with our local Fiat dealer, bought 4 cars of them (and also directed a few others to them) but when we had an issue they swept it under the carpet, called us liars and basically said that if I knew that much about cars I wouldn't be buying of them in the 1st place :eek:

Ended up going to BMW "for a laugh" (was hungover and in shorts) and were now on our 3rd car from them (the latest being a brand new one).

Some dealers really do like to shoot themselves in the foot, anybody I've spoken to won't go to the Fiat dealer now when I've finished telling them our experience.
 
Infidelus said:
I did actually direct a complaint to Hendy head office via their contact form. I then got a reply saying they'd forwarded it on to Hendy Fareham, and the next day I got a call from the salesman ....

So I wrote back to the person who'd redirected my call asking why when Hendy Fareham had contacted head office for answers. No response to that one.

Shoddy customer service & less than honest sales staff means they've lost any future business from me. Pity as I've been going there for about 20 years now.
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I'd complain directly to Ford, just to be a pain in the bum. I'm sure they won't like their franchisees putting people off the brand by acting like idiots.
 
Maundie said:
... but when we had an issue they swept it under the carpet, called us liars ...
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Funny that... Some members of the public actually DO lie in an attempt to force the dealer to back down and force the dealer to do things even if the dealer/sales staff did nothing wrong...

It goes both ways however, due to the fact that car sales have a "reputation" of being "dodgy" everyone naturally thinks its ALWAYS the car dealer thats in the wrong...



In the OP's case, I agree with the OP - Dealer should have done what was advertised/promised.
 
Vote with your feet and go elsewhere. Otherwise if you want the car buy it.

I really don't see the issue here. If you don't get what was promised via the mailing through your door then it's time to walk away.
 
When I was shopping for a 2nd hand car, I inquired to Hendy that they had a car at another site I was interested in and asked if they would be bringing it to the local dealership so I could test drive it. The salesman said sure, but you have to agree to a £200 deposit first because they get a lot of time wasters............ I flatly refused I wasn't that interested. He then phoned back and said they were bringing it down anyway.

They seem like the sort of company that's into pressured selling. Their 3 year servicing plan I don't think is worth the paper it's written on either, I bet you bring the car in they'll look at it, maybe change the oil with the cheapest product going and send it back out the door.
 
Richie said:
Funny that... Some members of the public actually DO lie in an attempt to force the dealer to back down and force the dealer to do things even if the dealer/sales staff did nothing wrong...

It goes both ways however, due to the fact that car sales have a "reputation" of being "dodgy" everyone naturally thinks its ALWAYS the car dealer thats in the wrong...



In the OP's case, I agree with the OP - Dealer should have done what was advertised/promised.
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Maybe they do but when there was 4 of us (mother and father in law was with us) who they called liars (consequently we had introduced them to the dealership and they'd bought a couple of cars as well) and said their salesman would never have said what we quoted, also Trading Standards agreed with us and we got the work done at cost to the dealer and not to ourselves what they were pushing for.
 
Maundie said:
Maybe they do but when there was 4 of us (mother and father in law was with us) who they called liars (consequently we had introduced them to the dealership and they'd bought a couple of cars as well) and said their salesman would never have said what we quoted, also Trading Standards agreed with us and we got the work done at cost to the dealer and not to ourselves what they were pushing for.
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I wasn't referring to your personal situation, I was speaking in general terms in that it happens both ways - Sales people lie and customer also lie but I'll wager that most people will always initially assume its the salesperson that's lying in all occasions...
 
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