How to handle eBay buyer situation

wheres the pics of the packaging?
EDIT more likely the buyers wife did it, "you spent a hundred and ****** 50 quid on an old tape player"
 
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DannyW said:
I didn't insure it to be deliberately cheap, I just figured it's tracked how can it get lost, and I packed it very well.

It was myhermes - I've used them around 100 times in the last 12 months. Also most the items I receive is with them, and never had a problem until now.

Guess I was riding a ticking time bomb really.

Learned the hard way.
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Indeed a hard lesson,insurance especially if the item is valuable.

Pawnless Endgame said:
Ahhh, MyHerpes. That explains the damage in transit.
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I've got a video taken in a Hermes hub on my phone that shows how they treat parcels - tbh most couriers are the same which is why they prohibit photography in their warehouses.
I'll upload the video later when I get home, I've not got much data left on my phone allowance at the mo.
 
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How does this work, so because the OP didn't pay for insurance he is now out of pocket for an issue caused by Hermes?

As it was damaged in transit surely Hermes is covered by some liability insurance? I just always assumed having to pay for the insurance was a way for the hauliers to cover the cost of how much it actually costs them to help keep profit margins up?

Find it hard to believe they can be let off so easily for causing damage by neglect?
 
the packaging must have shown signs that it had been dropped/kicked/whatever,
the buyer should have refused delivery and returned it to sender, or at least taken a pic of the unopened damaged packaging
 
GinG said:
How does this work, so because the OP didn't pay for insurance he is now out of pocket for an issue caused by Hermes?

As it was damaged in transit surely Hermes is covered by some liability insurance? I just always assumed having to pay for the insurance was a way for the hauliers to cover the cost of how much it actually costs them to help keep profit margins up?

Find it hard to believe they can be let off so easily for causing damage by neglect?
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Yes the insurance that is offered when you book a collection.
The same insurance that was never requested.

ship with no tracking or no insurance and things never seem to arrive >.>
eBay and their users complete lack of morals lol
 
~Divine~Wind~ said:
Yes the insurance that is offered when you book a collection.
The same insurance that was never requested.

ship with no tracking or no insurance and things never seem to arrive >.>
eBay and their users complete lack of morals lol
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Yes but like any business should have some liability to claim from? I think it is just a really cheats way out of not paying out for their own lack of care.

For example my uncle is a carpet cleaner...are you saying if he offers an insurance of £1.50 per carpet being cleaned, the client refuses but he cleans the carpet anyway, and by doing so the carpets are damaged due to him not giving a damn about his work but because the client didn't pay for the insurance he gets away scott free?
 
GinG said:
Yes but like any business should have some liability to claim from? I think it is just a really cheats way out of not paying out for their own lack of care.

For example my uncle is a carpet cleaner...are you saying if he offers an insurance of £1.50 per carpet being cleaned, the client refuses but he cleans the carpet anyway, and by doing so the carpets are damaged due to him not giving a damn about his work but because the client didn't pay for the insurance he gets away scott free?
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Agreed but the problem with couriers is there are lots of factors they will attempt to hide behind, "it was sent like that" "our driver says it was fine when it was delivered" other cop out excuses like that.

They are also largely faceless too as you'll only have an 0845 number to call. They basically make it as hard as possible for you to claim against them.
 
GinG said:
Yes but like any business should have some liability to claim from? I think it is just a really cheats way out of not paying out for their own lack of care.

For example my uncle is a carpet cleaner...are you saying if he offers an insurance of £1.50 per carpet being cleaned, the client refuses but he cleans the carpet anyway, and by doing so the carpets are damaged due to him not giving a damn about his work but because the client didn't pay for the insurance he gets away scott free?
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It's not quite so simple as that. Most couriers (even RM) will give you free of charge insurance, however only up to a certain limit.

Look at it the other way - should the courier accept infinite liability; e.g. if you were to send a hypothetical object worth £200bn, should the courier accept full liability for that £200bn? (arguably yes, but mistakes happen, hence why we pay for insurance(or not :p))

Their own insurance probably has certain stipulations about number/value of items they handle.

To use your carpet cleaner analogy - if your uncle turns up at a client's house, and they have carpet which is £2000/m^2, and your uncle's insurance policy only covers him up to £200/m^2, should he:

a) tell the customer he can't do it and leave
b) tell the customer he can do it, but they'll have to pay a extra so he can upgrade his insurance cover for the job, or take responsibility if the carpet gets damaged?

The alternative is that your uncle pays for insurance to cover £2000/m^2 and charges ALL of his clients extra to cover the cost, even though only 1% of them actually require that level of cover.
 
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Just an update

I went to the buyers house today, he was a really sound guy and don't suspect for a minute he dropped it

Once I stripped the front I actually managed to bend it back somewhere near using my fingers, so for once I was lucky and managed to save it. But lesson learned , always take out insurance
 
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