No idea if we should from their point of view. From mine I had a device provided that I was advised to turn off and not use and wasn't given a loaner or replacement device while I waited for them to all pull their fingers out and decide what to do. That's money down the drain so far as I'm concerned. Plus the fact that that tariff includes a subsidy in it that pays for the hardware. So it's not just the airtime costs that make up the monthly cost.
*** The Samsung Galaxy Note 7 Thread ***
- Thread starter Cosimo
- Start date
Received an email ...so looks like left hand of Samsung doesn't know what its right hand is doing
Urgent - Note7 Update - order *************
Hello,
We would like to offer our deepest apologies for the trouble you had to experience with the Note7. As you are aware, we have advised all existing Note7 customers to stop using your device, back up your data, and switch it off.
Due to this unfortunate incident and as a token of appreciation to you as our customer, we will offer you a full refund of your purchase or an exchange for any S7 range. We will also collect the defective device from your home so you don’t need to worry about returning it.
We will arrange for a courier to pick up the device from you between the time of 9am - 1pm on Tuesday 18th October. For your safety please ensure that the device is powered down and is in its original packaging if possible. If you are not available or this time is not convenient to you, please contact 01628 402031 as soon as possible to arrange collection for the following evening.
We apologise for any inconvenience this has caused you. If you have any questions, please do not hesitate to contact us at any time.
Best regards,
Urgent - Note7 Update - order *************
Hello,
We would like to offer our deepest apologies for the trouble you had to experience with the Note7. As you are aware, we have advised all existing Note7 customers to stop using your device, back up your data, and switch it off.
Due to this unfortunate incident and as a token of appreciation to you as our customer, we will offer you a full refund of your purchase or an exchange for any S7 range. We will also collect the defective device from your home so you don’t need to worry about returning it.
We will arrange for a courier to pick up the device from you between the time of 9am - 1pm on Tuesday 18th October. For your safety please ensure that the device is powered down and is in its original packaging if possible. If you are not available or this time is not convenient to you, please contact 01628 402031 as soon as possible to arrange collection for the following evening.
We apologise for any inconvenience this has caused you. If you have any questions, please do not hesitate to contact us at any time.
Best regards,
No token gesture at all what a JOKE
New contract or upgrade? My upgrade was reversed today and I was told they'd adjust my bill as soon as it was issued which will be midnight tonight.
As a token off our appreciation you can pay full price for S7E and BS you have suffered as you should be honoured to be be owning another Samsung device
Just got the same and they told me Monday night for collection and Tuesday for delivery. The right hand doesn't know...
Last edited:
Associate
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- 22 Sep 2007
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Due to this unfortunate incident and as a token of appreciation to you as our customer, we will offer you a full refund of your purchase or an exchange for any S7 range.
How generous!
How generous!
Associate
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- 18 Oct 2002
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- 2,181
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- South, Scotland
Man it must be utter chaos in the mobile market in general over this, cant say I would want to me a CS or shop person who has to deal with this.
It sounds like no one has a set plan that's working lol
It sounds like no one has a set plan that's working lol
Just to confirm what I said yesterday - I spoke to Vodafone this morning and they've credited my account to bring my bill down to the amount of my original sim only deal.
My case with Three got escalated to the Area manger for South West Scotland and guess what I managed to return my phone via the Three store and for my troubles Im getting £166 back from them I will never go with THREE again CPW is the way to go I think
We're second class citizens!
Thanks pinkpound Ive sent off a request for a refund of £61.35 for accessories I purchased and that are now useless
Caporegime
- Joined
- 7 Apr 2008
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- Lorville - Hurston
Associate
- Joined
- 22 Sep 2007
- Posts
- 2,184
- Location
- Abingdon
Should have voted to stay in the eu
Samsung have been treating the UK market badly for years if you bother to read the link. Maybe becoming independent will change that
The state-run Korea Testing Laboratory now seeing if they can work out what has happened:
http://english.yonhapnews.co.kr/national/2016/10/16/47/0302000000AEN20161016001900320F.html
http://english.yonhapnews.co.kr/national/2016/10/16/47/0302000000AEN20161016001900320F.html
