What are my rights? None delivery
- Thread starter Greebo
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Associate
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They only require a signature if the item is over £750 IIRC.
I hate when people buy privately to a business address for this very reason, and I always stump up the extra for signed for delivery. The seller shouldn't be held accountable because you provided them an unsafe address, but unfortunately they often are.
I hate when people buy privately to a business address for this very reason, and I always stump up the extra for signed for delivery. The seller shouldn't be held accountable because you provided them an unsafe address, but unfortunately they often are.
So basically I am stuffed as surprisingly Paypal do not require a signature as proof of delivery
And it doesn't even need to be the full address reading that as well
Pretty sure Royal Mail Tracked counts as sufficient proof in Paypal's case.
Looks like with all these new kind of "no signature" delivery services with tracking only, you have no come back even if the courier just leaves it on your doorstep and walks away?
So there goes £300
Stupidly if they had sent the dispatch email with tracking number I would have seen it was going to be "delivered" on Saturday and got it rearranged to Monday.
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Mine is a safe address assuming the following.
1. The sender puts my name on it
2. The couriers doesn't then delivery out of working hours and gets some "stranger or passerby" to accept the parcel..........
The reason i don't get my stuff delivered at home any more is that there is nobody in and couriers leave the parcels everywhere and they get lost. At least at work reception signs for it and rings me to let me know there is a parcel there.
Soldato
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Who sends a parcel without a name on it, I mean seriously!
Did you fund paypal via cash(debit/transfer) or c.card, if ccard then talk to card provider about doing a chargeback
If it was a cash based transaction then advise them both you will have no choice but to issue court proceedings to recover your money. They wont have a good chance as you can demonstrate (assuming you can) they delivered to a place with multiple people there with no name on the package. So the recipient was basically unclear, and hence they have not in fact delievered it to you, but someone they did not have a contract with.
Did you fund paypal via cash(debit/transfer) or c.card, if ccard then talk to card provider about doing a chargeback
If it was a cash based transaction then advise them both you will have no choice but to issue court proceedings to recover your money. They wont have a good chance as you can demonstrate (assuming you can) they delivered to a place with multiple people there with no name on the package. So the recipient was basically unclear, and hence they have not in fact delievered it to you, but someone they did not have a contract with.
Soldato
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Anybody could sign for the parcel? Signing is no more secure than tracked.
You would be surprised how many people order things without a name on the order...
Soldato
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if you order that way then thats the buyers fault, assuming there is a way to do so, but if the sender chooses to send it without then thats their issue, which i assume is the case here from what greebo says
Soldato
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I guess it depends on what PayPal say now.
The seller has sent the item to the buyers address and had confirmation it was delivered.
I think you might get a refund from PayPal but not the Seller. The seller will have seller protection.
Signing would mean a person at least took it.
A. I could go ask them where my parcel is
B. Shows that it was just left on the doorstep with nobody.
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In my experience tracking only ever shows building number and postcode, or building name/business in lieu of a number. As long as it's enough to identify the correct building that's all PayPal/eBay/Royal Mail care about.
Soldato
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A) You can ask them where a tracked delivery is you will get the same answer.
B) There is a different tracking status for items not posted through the door or left with a person.
Please don't think of this as me arguing with you. We have the issue all the time in work with deliveries and the couriers do not seem to care to come up with a solution.
A. What i meant was, with the old way, and I have done this, you could contact the courier and ask who signed for it and they would give you a name.
In this case they could say "joe bloggs" and I would know who to go and ask nicely if they have my parcel and then why havent they handed it into reception.
Of course the person signing could lie if they were going to do a runner with it.
B. I take this means the delivery drivers chooses whether he has left it with a person or just by itself? Again isn't this open to abuse that you could get a dodgy/lazy delivery driver scan the item and select handed to a person when they just dumped it in the front garden or doorstep and gone off? What comeback does the houseowner have when they come home to find the item nicked? The courier can say their scanner says it was received by a person?
Yeah we shall wait and see. Hopefully paypal will come through.
No I put my name on it, its on the order and delivery address paperwork and invoice.
The supplier either didn't put it on the parcel or Royal mail didn't as their tracking doesn't have it on.
Supplier never informed me it had been dispatched or sent me the tracking number.
Delivered on a Saturday when our offices are closed but just our trucks or other peoples trucks coming in and out of site (it could even have been received by a driver from another company who would be on our site that day)
Courier company has scanned as delivered so as far as seller goes, its delivered.
To my mind the courier could have handed it over to a person passing in the street and scanned it as delivered bearing in mind our offices are closed on a Saturday!
Soldato
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Ah okay I see what you mean. Issue with signature is that the driver could just sign the name or anybody could sign the name of the person the packet is for.
The issue is there are so many people out there that are dodgy it ruins it for everybody else.
If you sold me something tracked and signed for and I said I had not received it but the tracking you have says it was signed for by Vanquish-Storm where do you go from there?
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I had this once with a tracked deliver from Amazon of a 3ds (the charger was mysteriously sent as signed for by yodel yet the console was just royal mail tracked 
)
Either way I called royal mail and obtained a lost package reference and gave this to Amazon. I got my refund and I can assume Amazon and royal mail argued about it then
)Either way I called royal mail and obtained a lost package reference and gave this to Amazon. I got my refund and I can assume Amazon and royal mail argued about it then
Well the last time this happened the courier had a name of "ivan" signed for at me house. After two hours of arguing with the retailer on the phone that there was no Ivan living with me and "no, I cant go ask Ivan for me new phone" they finally accepted the phone was lost and sent me a new one.
Soldato
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So I spoke to our work solicitor today and he said its quite clear that the contract is for delivery to you not your address.
He says that the fact it lacked a name on it means it was not sent to you in effect.
The proof on the company is to prove that YOU received it, they cant as by very nature of it being a large site with multiple people there they cannot prove you received it. The burden of proof lies with them not you, if they are incapable of sending it via a method that ensures that YOU get it, that's their issue not yours. (such as refusing to deliver to business addresses)
He suggests you very strongly advise that YOU didn't receive it and when will tey a) refund of B) supply YOU the item you ordered.
Did you say how you know it had no name on it? Or did I miss that fact
He says that the fact it lacked a name on it means it was not sent to you in effect.
The proof on the company is to prove that YOU received it, they cant as by very nature of it being a large site with multiple people there they cannot prove you received it. The burden of proof lies with them not you, if they are incapable of sending it via a method that ensures that YOU get it, that's their issue not yours. (such as refusing to deliver to business addresses)
He suggests you very strongly advise that YOU didn't receive it and when will tey a) refund of B) supply YOU the item you ordered.
Did you say how you know it had no name on it? Or did I miss that fact