It pays to complain !

Kidge said:
I'm always too polite/british to complain but next time I think I'll give it a try considering the successful customer service stories in here!
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Very similar to me.

In fact I have only ever complained once, in Superdrug. During the process of returning an unwanted item (still sealed) I was made to feel like a criminal by the assistant manager, and when I challenged her on it, she started to back it up with some half baked quasi-racist claim on the back of my wife's ethnicity (Indian).

I genuinely didn't do it to receive any compensation (I did get a 10 quid gift voucher), it was more to rant to them about a scenario that I felt was unbelievable.
 
Corsair once replaced my dead SP2500 speaker system. It was 8-12 months out of warranty and I was trying to buy a replacement part. They picked up and replaced my system with a brand new one 2 days later.
 
Stayed at Kota Kinabalu Shangri-La (Borneo) for my Honeymoon and had a great time in all but one regard.

There was a huuuuuge indian wedding that had booked roughly half the hotel out and had >400 people attending; they'd placed a stage ~200 yards from our balcony with massive speakers and tables for the big party the night before the wedding. Speeches and music blared out until after midnight and could clearly be heard from inside our room. I made several complaint phone calls throughout the evening/night explaining that it was keeping us from sleeping (we weren't on the balcony with drinks enjoying the music, honest). I made it very clear in every call that I felt it was ruining our honeymoon and that I expected better given how much we had paid to stay there.

The next day I received a call from the 'guest experience manager' who had spotted on their system that we had a table booked for the opening night in their new restaurant. She informed me that the meal (including drinks) would be on the house: only time all honeymoon we had 3 courses and multiple bottles of wine :D

ALSO (and much more triumphantly) I got a £2 voucher from Tesco when some nectarines I'd bought went mouldy before the best-before date. Mega chuffed.
 
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Similar to the Walkers crisps story...

When I was a kid, I remember mum and dad purchased some Carters pop (Lemonade or cola it was, 3l bottle).

The lid was sealed although there something inside the bottle resembling an insect.

My dad rang them/or sent a letter (it was a few years ago) and they sent someone round in a massive lorry.

They inspected the bottle, apologised, said they would inspect as to how it happened.

We went outside, he opened the truck and said take what you want :D

I was off to Wembley Stadium with school a few days later to see an England under 21 game (That was ****, England lost to Germany) so we got loads of big bottles and some little ones to take with me on the trip.
 
Gimpymoo said:
Similar to the Walkers crisps story...

When I was a kid, I remember mum and dad purchased some Carters pop (Lemonade or cola it was, 3l bottle).

The lid was sealed although there something inside the bottle resembling an insect.

My dad rang them/or sent a letter (it was a few years ago) and they sent someone round in a massive lorry.

They inspected the bottle, apologised, said they would inspect as to how it happened.

We went outside, he opened the truck and said take what you want :D

I was off to Wembley Stadium with school a few days later to see an England under 21 game (That was ****, England lost to Germany) so we got loads of big bottles and some little ones to take with me on the trip.
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First bottle has an insect sealed in it, yet you revelled in your new found wealth of drink that originated from the same place?

Riiiiight... :D
 
Dis86 said:
Ironically i once went to the cinema and had the direct opposite experience. The sound quality was crap. As in crackly, echoing and just downright terrible. Went and complained and got told 'come and see us again after the film'. So i did whereby they followed it with 'well you stayed until the end so it couldn't have been that bad'. Pointed out i lived an hours drive away so i certainly wasn't going to drive home and then straight back.
Their idea of compensation for me was a bucket of popcorn...
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social media is your friend.

post your complaint on their page, their social media team will often give you complimentary tickets.

i've complained a few times about the temperature in different cinemas (i swear a menopausal woman sets them to 50-60c) and both times ive had free tickets issued.
 
logitech again. The fuse went in my z5500's, so they sent a new fuse, which blew. Said that's all they could do and left it at that.

So I got another fuse, which blew. Emailed a quite angry response to them giving up so easily, and they basically replied with:

"Ever so sorry etc etc, a new set has been sent next day recorded delivery"

So I bypassed the fuse with a little bit of metal, and had an epicly loud housepartay with 2 sets of z5500's. (Houseparty was at uni halls, stafford, was over the summer so no students and just a few of us there working, made the windows vibrate around the halls of residence :D)
 
I asked Corsair for a replacement latch for the side of my 600t case....just 1 latch. They sent, via courier, an entire new side panel with two latches on it. Well chuffed. That's why I like them as a company
 
This was a long time ago mind, and not really a complaint, more of a compliment.

Ordered & received an Antec P90 case (which is still in use). Removed it from its packaging. Proceeded to move case into living room and build PC, dropped the bloody thing. Hinge on door broken.
Contacted Antec explained how much of a pleb I was and asked if I could buy a new front panel. They just sent me out one free of charge.
 
Adding another one in. As mentioned above, I've found social media a great way of getting some action sorted. Had a few with Jet2 where the first one I had put the wrong surname down for a child travelling with our party (she had father surname rather than mothers as they were separated), rang up the call centre and they refused point blank to change it for free even after escalating it, they demanded £70 I think it was. Went on twitter and tweeted about it a few times, got a DM back and they asked for the booking ref. 10 minutes later I had the issue sorted free of charge. Had the same with luggage a couple of times.
 
To list a few

£100 worth of Centerparcs vouchers as the standard of the "cabin" was rather poor
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£150 out of Nationwide due to a **** up with out mortgage application

Forgot to sign in when using hotels.com, had the hotel booking added to my account to put towards the free night after tweeting them.

I was after some of the other Old Jamaica Ginger Beer flavours and Tesco managed to hunt down my nearest store.
 
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Maybe I should complain more bought a a built to order pc with paid a little extra to get it built quicker. Pc was crashing, turned out the CPU had not be installed correctly and was over heating. No offer of freebees, just got a bag of of haribos chucked in the box.
 
I have had a graphics card and an xbox 360 replaced. Microsoft were great and sent me out a new xbox 360. Overclockers replaxed the gfx card no problem. Didn't get anything free though.
 
JunglistE said:
Corsair once replaced my dead SP2500 speaker system. It was 8-12 months out of warranty and I was trying to buy a replacement part. They picked up and replaced my system with a brand new one 2 days later.
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that's handy to know, I love my SP2500, its not let me down yet,
I had trouble with a K65 keyboard last year, it was replaced and I got a newer model from corsair :)

re amazon as others have said, great customer service, I always push hard if I have had a delivery delayed etc, but im always polite, and they normally reward it with a promo credit,

heres my biggest one I think

NEXT
we moved to our new house last year, and its fittings and fixtures are mostly Ikea and Next
we bought a light for the kitchen, with loads of clear bulbs on it, £150!
some glumsy twit snap one while gorilla tightening it up :rolleyes:
called next to ask if we could get a spare bulb,
they said they didn't do spares especially for lighting
they sent us a completely new light GRATIS!!
 
i didn't complain about this one but i asked "be quiet!" if i could buy some rubber fan mount things from them a few years after i bought the cpu cooler in 2011 as they had gone dry and fell apart, they sent me a load of them for free :D it meant i kept that cooler for a lot longer and i'm still using it today :D
 
wnb said:
£100 does not go far at Centre Parks.
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Yeah it's not cheap there, we originally got £50 off the person at the customer services kiosk.

After we had enjoyed all our dust, my partner emailed the main c/s and they gave us another £50 to spend with them.

Apparently, they cleaners aren't told to clean behind there!?
 
byeo said:
I hate this, they are just exploiting the company's good nature.
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The worst part is, they actually brag about it as though it's an achievement.

We find it cringeworthy, and it's not just companies, it's people around them, and then wonder why they struggle to find friends.
 
AHarvey said:
The worst part is, they actually brag about it as though it's an achievement.

We find it cringeworthy, and it's not just companies, it's people around them, and then wonder why they struggle to find friends.
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It is unfortunate but there are plenty of people like this. They think that by doing this they are being savvy, shrewd and are earning what they are essentially stealing. People with this self entitled mentality feel that they deserve to have/keep whatever they can get.
 
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