Hi guys
About 2 months ago I had my oven "professionally" cleaned. They did a very thorough cleaning job and we were pleased with it. At the time of the clean the guy had a really hard time fitting the door back on (that he'd removed for the clean) and forcefully had to put it back on after about 15 minutes of hard work.
The oven was used for the first time after the clean the following day, and after being on for about 40 minutes we heard a loud crashing/smashing noise from the kitchen. Thankfully no one was in there, but the whole oven door had shattered and the front handle had come off. This was the first use after the clean and the oven had been totally fine beforehand for 4 years when it was brand new.
The door was not shattered on the inside so it seemed to be related to his forceful re-attachment and struggles with the door (as opposed to any chemical related explosion).
The cleaning company were contacted about the issue and the manager there said he would look in to it although clearly seemed to oppose any idea they were to blame when i spoke to him. Photos were sent of the oven door inside and out. Since they do not do repairs or anything like that we agreed that i would arrange a repair through the oven service team/manufacturer and let him know the charge which could then be discussed. That ended up costing about £190 total for a new door and the visit.
The engineer who fitted the new door put in his report (which we got after the visit on email) that the door had shattred due to an "incorrectly inserted locking pin". clearly identifying the re-fitting of the door as the culprit for the damage, which isn't a surprise given the force and effort used by the cleaner to re-fit it. That engineer report was passed back to the manager at the cleaning company as well.
The last i heard from him was over a month ago now when he said he was completing his "investigation" and would also speak to the service engineer. I've chased him 3 times since for an update but heard absolutely nothing. I suspect they are trying their best to dodge all responsibility here even though it's pretty clear that the damage was a result of their work!
Where do i stand here? what should i do as a next step if i continue to hear nothing from them? any advice welcome
About 2 months ago I had my oven "professionally" cleaned. They did a very thorough cleaning job and we were pleased with it. At the time of the clean the guy had a really hard time fitting the door back on (that he'd removed for the clean) and forcefully had to put it back on after about 15 minutes of hard work.
The oven was used for the first time after the clean the following day, and after being on for about 40 minutes we heard a loud crashing/smashing noise from the kitchen. Thankfully no one was in there, but the whole oven door had shattered and the front handle had come off. This was the first use after the clean and the oven had been totally fine beforehand for 4 years when it was brand new.
The door was not shattered on the inside so it seemed to be related to his forceful re-attachment and struggles with the door (as opposed to any chemical related explosion).
The cleaning company were contacted about the issue and the manager there said he would look in to it although clearly seemed to oppose any idea they were to blame when i spoke to him. Photos were sent of the oven door inside and out. Since they do not do repairs or anything like that we agreed that i would arrange a repair through the oven service team/manufacturer and let him know the charge which could then be discussed. That ended up costing about £190 total for a new door and the visit.
The engineer who fitted the new door put in his report (which we got after the visit on email) that the door had shattred due to an "incorrectly inserted locking pin". clearly identifying the re-fitting of the door as the culprit for the damage, which isn't a surprise given the force and effort used by the cleaner to re-fit it. That engineer report was passed back to the manager at the cleaning company as well.
The last i heard from him was over a month ago now when he said he was completing his "investigation" and would also speak to the service engineer. I've chased him 3 times since for an update but heard absolutely nothing. I suspect they are trying their best to dodge all responsibility here even though it's pretty clear that the damage was a result of their work!
Where do i stand here? what should i do as a next step if i continue to hear nothing from them? any advice welcome
!
