My brother in law recently noticed a transaction on his PayPal for £80-something, and knows for a fact he didn't place it. He rang his bank - HSBC - to ask them to cancel his card (which is the only funding source on his PP account) and they said the fraud team don't work weekends. They then refused to cancel his card because the PP transaction hasn't yet shown on his statement so it's "nothing do do with us". He argued that it will soon show, at which point the bank has lost money to fraud. They held fast and said they wouldn't cancel the card. He also contacted PP directly and raised a dispute, reporting the fraud on his account.
Today a new transaction has gone through for several hundred pounds for JD Sports. Both transactions are showing as being delivered to a guy named Joel in London (we live in Liverpool). Once again the bank don't want to know and PP haven't yet replied, so my brother-in-law has phoned JD Sports directly. He informed them of the fraud, and the fact his PP account is being used to pay for an order, and their response was priceless. They won't cancel the order, put a stop on dispatching the goods to the scammer or otherwise flag it up as fraud because... he isn't the person named on the order so they can't talk to him about it.
Isn't that kinda how fraud works? Nobody is interested and he's about to haemorrhage money from his bank account just before Christmas. I've told him to change his PP password to something with a long and random passphrase and to check the access logs, as well as report it to the police. I've also suggested his unlink his bank card from the PP account, though it's probably too late for the first two transactions. However that doesn't stop the already 'spent' money lifting from his bank at a time he can ill afford it.
Does anyone have any ideas for kicking the bank/PP/JD Sports in the nads and getting this sorted properly? I can't believe how little interest they have in nipping this in the bud, especially the bank who stand to lose the money in the long term.
Today a new transaction has gone through for several hundred pounds for JD Sports. Both transactions are showing as being delivered to a guy named Joel in London (we live in Liverpool). Once again the bank don't want to know and PP haven't yet replied, so my brother-in-law has phoned JD Sports directly. He informed them of the fraud, and the fact his PP account is being used to pay for an order, and their response was priceless. They won't cancel the order, put a stop on dispatching the goods to the scammer or otherwise flag it up as fraud because... he isn't the person named on the order so they can't talk to him about it.
Isn't that kinda how fraud works? Nobody is interested and he's about to haemorrhage money from his bank account just before Christmas. I've told him to change his PP password to something with a long and random passphrase and to check the access logs, as well as report it to the police. I've also suggested his unlink his bank card from the PP account, though it's probably too late for the first two transactions. However that doesn't stop the already 'spent' money lifting from his bank at a time he can ill afford it.
Does anyone have any ideas for kicking the bank/PP/JD Sports in the nads and getting this sorted properly? I can't believe how little interest they have in nipping this in the bud, especially the bank who stand to lose the money in the long term.
I agree the bank should have acted better, and the dispute needs to be sorted primarily with PayPal. I was just hoping for some extra ideas I might have missed as I'm about to get in touch with him to help him sort it all out. It was definitely HSBC he rang (the number on the back of his card) and they did tell him the fraud team doesn't work weekends. I thought that was strange too, but tbf they probably just fobbed him off rather than transfer him over when nothing is showing on his account yet (i.e. they tried to save the fraud team a wasted call). Bad form though imho.