Hi all,
Getting married Monday 19th and me, the best man, groomsman and father of the bride all ordered matching suits a few months ago, however I received a voicemail yesterday at 5:10 informing me that only 4 of the 5 suits have arrived as my best man hasn't been measured!
By the time I've driven home, the shop has closed, so rang back first thing this morning to find out what the hell is going on, I tell the manager the best man was measured and we even have a photo! Barely apologies and states they must have not saved his measurements and informs me he needs to be measured by 3pm today and they could order for Saturday, unfortunately, in part because of his job, couldn't contact my best man until 4pm, he also lives in London and I'm in Somerset, the shop are now saying there's nothing they can do, there going to measure tomorrow as his down and it will come Monday before 12, I'm due to get married at 1pm and was due at the venue at 11:30, we also had other things planned for the morning. The manager thinks this is perfectly fine as usually the courier is there by 10:30am and sais he'll knock 50% of the cost of just his suit.
I basically state this is completely unacceptable, how could this of happened, do they not check these things etc, we even went in a week ago to confirm all is ok but nope nothing they can do, they won't taxi the suit or anything like that, basically the manager has and done nothing.
This isn't what we needed a few days before wedding and it looks like were going to be forced to either buy him a new suit tomorrow which will mean he won't match or all of us new suits to match.
This is also a big and popular chain.
Sorry for the rant, but I'm stressed and needed to vent.
Getting married Monday 19th and me, the best man, groomsman and father of the bride all ordered matching suits a few months ago, however I received a voicemail yesterday at 5:10 informing me that only 4 of the 5 suits have arrived as my best man hasn't been measured!
By the time I've driven home, the shop has closed, so rang back first thing this morning to find out what the hell is going on, I tell the manager the best man was measured and we even have a photo! Barely apologies and states they must have not saved his measurements and informs me he needs to be measured by 3pm today and they could order for Saturday, unfortunately, in part because of his job, couldn't contact my best man until 4pm, he also lives in London and I'm in Somerset, the shop are now saying there's nothing they can do, there going to measure tomorrow as his down and it will come Monday before 12, I'm due to get married at 1pm and was due at the venue at 11:30, we also had other things planned for the morning. The manager thinks this is perfectly fine as usually the courier is there by 10:30am and sais he'll knock 50% of the cost of just his suit.
I basically state this is completely unacceptable, how could this of happened, do they not check these things etc, we even went in a week ago to confirm all is ok but nope nothing they can do, they won't taxi the suit or anything like that, basically the manager has and done nothing.
This isn't what we needed a few days before wedding and it looks like were going to be forced to either buy him a new suit tomorrow which will mean he won't match or all of us new suits to match.
This is also a big and popular chain.
Sorry for the rant, but I'm stressed and needed to vent.
