Hi, please advice on the following situation.
Short version:
In a property I recently moved into I cant play DOTA because I get frequent short outages of broadband. It also affects other internet activities, but less severely. I recently signed a new contract (just over a month ago). I had 2 engineer visits, who didn't find anything to fix. As my broadband speeds are ok, but I get those disconnects every day, and they ruin my gaming. I called and virgin wouldn't let me go. What can I do?
Long version:
I've been using virgin fibre broadband for several years.I recently moved homes and live just across the street from my previous flat. I switched over the broadband from the previous address and also signed up for a new deal.
Before they did the home moving thing properly, they first made some ridiculous thing kind of by mistake. In the new property they activated broadband account of a previous tenant which I was using for a month or so, while paying equivalent monthly payment for the same broadband at my old address.
Already then I noticed that there were problems with the broadband, which otherwise works OK. I would get disconnects while playing DOTA (online game) and ping was not coming through to any server for several seconds at a time (up to a minute) multiple times a day. Enough to make me disconnect from the game, sometimes multiple times and lose it. Sometimes it was impossible to reconnect for several minutes.
But when I called them to sign a new contract they said it's temporary, as the broadband is not properly registered to me, that when they properly bring over my old broadband that situation would rectify itself.
It didn't help, still had the ping time outs (i see them in command prompt with ping command) Then I called an engineer, who came some days later, but could not help as there was a network fault in the area, and there was no internet at all. Some more time passed because I don't play day and night and the problem is not so obvious when not playing. I just had another engineer visiting, who found some noise in the broadband and tightened some connectors somewhere and said it's gonna be better. Just after he left I played a game of DOTA and immediately had those disconnects again (although sometimes you can play a game, that last up to an hour and not get them.) This situation is completely unacceptable so I called Virgin media and insisted I want to cancel, but they wouldn't let me. unless I pay full remaining credit some short of £300.
The gaming part is the most important for me and it is ruined.
What can I do here? Thanks.
Short version:
In a property I recently moved into I cant play DOTA because I get frequent short outages of broadband. It also affects other internet activities, but less severely. I recently signed a new contract (just over a month ago). I had 2 engineer visits, who didn't find anything to fix. As my broadband speeds are ok, but I get those disconnects every day, and they ruin my gaming. I called and virgin wouldn't let me go. What can I do?
Long version:
I've been using virgin fibre broadband for several years.I recently moved homes and live just across the street from my previous flat. I switched over the broadband from the previous address and also signed up for a new deal.
Before they did the home moving thing properly, they first made some ridiculous thing kind of by mistake. In the new property they activated broadband account of a previous tenant which I was using for a month or so, while paying equivalent monthly payment for the same broadband at my old address.
Already then I noticed that there were problems with the broadband, which otherwise works OK. I would get disconnects while playing DOTA (online game) and ping was not coming through to any server for several seconds at a time (up to a minute) multiple times a day. Enough to make me disconnect from the game, sometimes multiple times and lose it. Sometimes it was impossible to reconnect for several minutes.
But when I called them to sign a new contract they said it's temporary, as the broadband is not properly registered to me, that when they properly bring over my old broadband that situation would rectify itself.
It didn't help, still had the ping time outs (i see them in command prompt with ping command) Then I called an engineer, who came some days later, but could not help as there was a network fault in the area, and there was no internet at all. Some more time passed because I don't play day and night and the problem is not so obvious when not playing. I just had another engineer visiting, who found some noise in the broadband and tightened some connectors somewhere and said it's gonna be better. Just after he left I played a game of DOTA and immediately had those disconnects again (although sometimes you can play a game, that last up to an hour and not get them.) This situation is completely unacceptable so I called Virgin media and insisted I want to cancel, but they wouldn't let me. unless I pay full remaining credit some short of £300.
The gaming part is the most important for me and it is ruined.
What can I do here? Thanks.
