GT72S not charging and now dead

honvik · 7 Jan 2017 at 20:53

Evening,

I purchased this kit just over a year ago and this evening I noticed utmost charging at all and suddenly died. There is power going to charger with the green light showing. Just seems nothing is going through to the laptop or the laptop just decided to flip out. So I left it plugged in and no nothing has changed. Things the second msi laptop in 2 years that have died now through overclockers

Any suggestions ?

Very gutted contains so many photos of family as well as gaming.

Thanks

honvik · 7 Jan 2017 at 20:57

MSI GT72S 6QE Dominator Pro G-044UK 17.3" FHD G-SYNC, Intel Core i7 OC, Nvidia GTX 980M 8GB GDDR5, 16GB DDR4 2133Mhz, 2 x 128GB M.2 PCI-E SSD, 1TB HDD 7200RPM, BD Writer, Win10
LT-217-MS

MiSJAH · 7 Jan 2017 at 21:16

honvik said:
Evening,

I purchased this kit just over a year ago and this evening I noticed utmost charging at all and suddenly died. There is power going to charger with the green light showing. Just seems nothing is going through to the laptop or the laptop just decided to flip out. So I left it plugged in and no nothing has changed. Things the second msi laptop in 2 years that have died now through overclockers

Any suggestions ?

Very gutted contains so many photos of family as well as gaming.

Thanks

Remove all drives and RMA that mutha.

honvik · 7 Jan 2017 at 22:18

MiSJAH said:
Remove all drives and RMA that mutha.

Dam. Tiny problem to remove drives seems to invalidate warranty ! I'd have to remove the stickers to do it.

tropicola · 9 Jan 2017 at 18:52

honvik said:
Dam. Tiny problem to remove drives seems to invalidate warranty ! I'd have to remove the stickers to do it.

i spoke to msi support about adding ram when I saw that sticker, they told me not to worry.

check with them though just to make sure

honvik · 11 Jan 2017 at 12:34

Thanks bud.

I did wonder. Now they have asked me to send it back but back up my drives. How easy is that to do? Obviously I'd need to open it up now to do that.

MiSJAH · 11 Jan 2017 at 12:46

honvik said:
Thanks bud.

I did wonder. Now they have asked me to send it back but back up my drives. How easy is that to do? Obviously I'd need to open it up now to do that.

Use Acronis True Image (software) to make a backup to an external drive.

Loki · 12 Jan 2017 at 13:00

MiSJAH said:
Use Acronis True Image (software) to make a backup to an external drive.

That is the best way. If you remove the drives then the RMA maybe rejected as its not been returned in at least the original spec it was built with.

Regards