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JBuk said:
Your contact is with the seller, not Logitech

Manufacturers warranties are usually void on grey stock
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This. Although logitech are amazing with their support, almost all manufacturers have issues with grey imports.

Thats the risk you take by buying them. If the savings are enough to not a have a warranty then fine. If not then pay more and buy uk or eu stock.
 
ph0 said:
Same.

I still recall the time the control unit on my Z5500 system was playing up, rather than send it back they sent me a whole new system! All the asked was that I recycle the old unit.
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Same here. Plus many new mice with only the request to snip off the lead on the old mouse.
 
Jano said:
Didn't they have issues a while back with people abusing support, so they clamped down on it and are playing hard ball a little now. I definitely remember them being excellent for a very long time, but then reports of people taking the mick popped up, swapping old for new, being told not to bother sending in or destroying the old, and then the new items being sold on? Something like that anyway.
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Yeah, people were advertising brand new Logitech products on eBay, forums etc cheap, then filing RMA claims with Logitech and having the replacement product sent straight to the buyer's address.
 
when my headset broke i contacted them about warranty and basically through the normal email contacts and actually phoning them it was a joke.

then i decided to do it by twitter and applying the # and the very next day the top guy contacted me and a new product was sorted within 24 hrs.

twitter is very powerful. use it right and the best hastags possible no company will ignore you.also cant be silenced.
 
~>Dg<~ said:
when my headset broke i contacted them about warranty and basically through the normal email contacts and actually phoning them it was a joke.

then i decided to do it by twitter and applying the # and the very next day the top guy contacted me and a new product was sorted within 24 hrs.

twitter is very powerful. use it right and the best hastags possible no company will ignore you.also cant be silenced.
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It depends on the reason for the issue.

Putting on Twitter 'I bought a grey import mouse from the far east with no warranty but Logitech UK won't replace it when it broke' isn't a particularly strong stance to take.

Personally my view is the OP took the risk when buying it to save a few quid and can't have it both ways. I don't see Logitech as being the slightest bit in the wrong here.

As a similar example I bought the wife a new laptop when in the USA as it was half the price. I'd fully expect to not be able to claim on a warranty of it went wrong. It wouldn't stop me trying but I'd fully understand if the answer was no.

Also using this personal experience as a justification to change the procurement strategy of his companies IT is extremely harsh, particularly given Logitech are one of the best companies for customer services.
 
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Abyss said:
Personally my view is the OP took the risk when buying it to save a few quid and can't have it both ways. I don't see Logitech as being the slightest bit in the wrong here.
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Absolutely this, thought he was 'socking' it to them by buying cheaper and then gets all bent out of shape when they refuse his RMA.

Hopefully they continue to refuse to replace the item and you are left out of pocket, then you can start a "How much compensation do you think I'm entitled to?" thread.
 
I've dealt with Logitech once and got completely stonewalled by their operator. I guess you have to get the right person sometimes.
 
Maundie said:
Absolutely this, thought he was 'socking' it to them by buying cheaper and then gets all bent out of shape when they refuse his RMA.

Hopefully they continue to refuse to replace the item and you are left out of pocket, then you can start a "How much compensation do you think I'm entitled to?" thread.
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I tend to agree. "I don't want to pay your prices or give you my money but I do expect your customer support" is a strange expectation to have.
 
Logitech used to have some of the best customer service going, I've had replacement £400 surround sound systems and expensive mice out of them in the past and they never wanted to see the old items in return.

Then some idiots started to take advantage of the system and at a guess spoilt it for everyone else.
 
Firestar_3x said:
Logitech used to have some of the best customer service going, I've had replacement £400 surround sound systems and expensive mice out of them in the past and they never wanted to see the old items in return.

Then some idiots started to take advantage of the system and at a guess spoilt it for everyone else.
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Yeah, there was an entire community dedicated to abusing companies with lenient return policies.
 
Kermit said:
How have I 'socked' it to Logitech exactly considering its their product, made probably in same place, same cost as all other G700's and they'll have received at least the reseller price for it irrispective if a far east seller or a UK shop like OCUK?
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Well why didn't you buy it from the UK then if it was same cost, at least you would have got UK warranty?

You tried to buy a 'grey import' cheaper than UK retail and it back fired because it broke, why not send it back to the re-seller you bought it from, that's right they don't want to know!
 
No, it's your fault for using a reseller because you wanted to save 10 pounds or whatever. You have no gripe and no recourse from Logitech and it's getting a bit embarrassing that you can't or won't see this.
 
Had 2x mice and 2xheadsets break on me in the last few years each time I would email them with all the info requested ... each time I was told tough luck ect ect
gave up on Logitech now
 
I don't have an issue with manufacturers not honoring a warranty if the product hasn't been sourced from an authorised distributor/reseller. Your contract is with the person you made the purchase from, being able to go direct to some manufacturers is a nice extra but not a requirement.

For all you know the batch might have been identified as faulty and was never supposed to enter the retail channel.
 
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