Ebay money back guarantee

matthewwhitton · 13 Apr 2017 at 13:15

Hi, I bought some trainers on eBay that were advertised as new condition, I requested some pictures of them because there wasn't any on his listing, he sent some and I said they look like they have been worn... he said only to try them on. I believed him, paid him less because of them not being in new condition(all done through eBay) they have turned up today and look very used, the toe is coming away, he cleverly took the pics disguising that. I have requested a refund through eBay, he contacts me still saying he only tried them on and are in perfect condition. He has offered me a partial refund of £13.95, I paid £40 for them. Will I get my full money back if I decline his offer?

Diddums · 13 Apr 2017 at 13:18

edscdk · 13 Apr 2017 at 13:18

start a return via ebay and you will get refunded... "not as advertised"

matthewwhitton · 13 Apr 2017 at 13:23

I started one saying that they were damaged. That's why he offered me a partial refund, he also is trying to say that I don't like them and I am trying to get my money back which isn't true at all.

Avenged7Fold · 13 Apr 2017 at 13:44

Add pictures on the return process and he wont get anywhere

Big Spender · 13 Apr 2017 at 13:49

as above. open returns case saying they are damaged/not as advertised. add pictures of the damage, decline his partial refund, he'll have no choice but to accept the return (ebay should provide the return postage label), or just give you a full refund. Or he can be a pain and drag it out so ebay have to deal with it but that can take a while for ebay to get involved.

matthewwhitton · 13 Apr 2017 at 13:55

I have done that also, thanks for the replies. I will update on my progress with eBay

matthewwhitton · 13 Apr 2017 at 13:57

He is being a pain, so he will drag it out as much as possible, he is trying to be really clever about the situation.

Diddums · 13 Apr 2017 at 13:59

Of course he's being a pain. It's ebay.

Glanza · 13 Apr 2017 at 14:17

If he does drag it out Ebay should auto rule in your favour.

Avenged7Fold · 13 Apr 2017 at 14:24

So you have the return address where their letterbox resides, eh?

An unfortunate piece of information to give an OCuker you are trying to screw over..

matthewwhitton · 13 Apr 2017 at 14:58

Indeed I do, what do you suggest?

TheMightyTen · 13 Apr 2017 at 15:01

matthewwhitton said:
Indeed I do, what do you suggest?

Posting a picture of yourself with a Quarterstaff through it.

matthewwhitton · 13 Apr 2017 at 15:56

What a great idea mightyten

muon · 13 Apr 2017 at 16:16

Just follow the standard ebay process. It isn't actually possible to drag it out. Everything has timelines for responses. If the seller is being a tool, then stop getting stressed and just speak to ebay from now on.

You'll get your £40 back.

Remember to leave negative feedback afterwards.