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Zotac GTX 1080 AMP faulty?

JoshR1989

JoshR1989

JoshR1989

Associate
Joined
30 Dec 2015
Posts
183
I bought a Zotac GTX 1080 in January but have only just got round to using it due to work commitments. Now upon playing Battlefield 1 last night I noticed on the stats displayed by RSS that the core temperature was 92°c. I had a mild overclock of 75mhz on the core and nothing on the memory with the power limit and temperature limit cranked up.

So tonight I have run some tests, I've removed the overclock and set the temperature/power limits back to standard. After that I've run firestrike ultra where it is dropping to below the advertised boost clocks after throttling when hitting the 82°c temperature limit. After re-applying the temperature/power limits but leaving the overclock alone it's hitting 90°c!

I am assuming that it is due to poor thermal paste application, is this grounds for an RMA? As I believe the card was like this from the factory and has seen little/no use can I push for a refund, looking at my rights I think I can but if anyone else could offer insight it would be appreciated.

I've spoken to Zotac this morning who advised that the card even when clocked shouldn't exceed 83-85°c but that as the card is less than 1 year old the re-seller has to honor the warranty. They also advised that should I remove the cooler to inspect and/or replace the paste that the 5 year warranty that swayed me to buy the card will be void.

Finally the card was bought from another re-seller other than overclockers, hopefully I won't have too hard a time getting this sorted and enjoying games again while work is quiet. If I can push for a refund I think I will get another MSI card as my last never few have never given me any issues despite the lower length of warranty on offer.
 
Personally if I had owned the thing for 6 months, finally turned it on in the height of summer, played some games and found high temperatures I'd just shrug my shoulders and avoid the hassle of trying to rma it.

But if it's gonna bother you and you can be handle annoying email conversations and time without a gpu then go ahead.

Otherwise turn off your monitoring software and enjoy the games you bought it for in January :)
 
92c is high from a quick google it seems quite common with zotac cards to run a little hotter.. some people have changed the thermal paste and temps have dropped by 10c in some cases but then you void warranty.

What temps do you get with the fan on 100% ?
 
peahead said:
92c is high from a quick google it seems quite common with zotac cards to run a little hotter.. some people have changed the thermal paste and temps have dropped by 10c in some cases but then you void warranty.

What temps do you get with the fan on 100% ?
Click to expand...
When the temps are up that high the fans are running over 95% anyway, if I set them to 100% it doesn't make any difference.
 
JoshR1989 said:
When the temps are up that high the fans are running over 95% anyway, if I set them to 100% it doesn't make any difference.
Click to expand...

Well that is really poor imo try and get it replaced with another model if not then some new thermal paste should do the trick if your up for that :)
 
Hedge said:
Personally if I had owned the thing for 6 months, finally turned it on in the height of summer, played some games and found high temperatures I'd just shrug my shoulders and avoid the hassle of trying to rma it.

But if it's gonna bother you and you can be handle annoying email conversations and time without a gpu then go ahead.

Otherwise turn off your monitoring software and enjoy the games you bought it for in January :)
Click to expand...
Surely it shouldn't get that hot though even with the warmer last couple of days? It was 10:30pm when I noticed it at 92c the other night so ambient temperature won't have been more than 15c in my office. My case has good ventilation also and the CPU is cooled by an AIO, so that's not dumping red hot air in to the case.
 
Those temps are obviously way too high and even FE cooler would keep that card in the seventies if not lower at 95% fan speed.. Its either bad cooler mount or bad thermal compound application or.... your case which no one asked about yet. So what case have you got.?
Also try moving the cooler to see if it's loose.
 
z10m said:
Those temps are obviously way too high and even FE cooler would keep that card in the seventies if not lower at 95% fan speed.. Its either bad cooler mount or bad thermal compound application or.... your case which no one asked about yet. So what case have you got.?
Also try moving the cooler to see if it's loose.
Click to expand...
Case is a Corsair 330r with 2x 140mm fans pushing air in at the front, corsair H105 with 2x 120mm fans pushing air out of the top and 1x 120mm exhaust fan at the rear all controlled by the case fan controller. While gaming I remove the top dust cover and set the fans to their highest setting so I doubt that is the issue. Also previous MSI GTX 980 never really went above 75c.
 
If the card has no stickers on the heatsink screws you could remove the cooler carefully using the correct size screwdriver so you don't mark or round the screw heads off, clean it and apply new thermal paste and try again. If it has stickers or you don't want to do this then just RMA it to wherever you bought it because those temps are not acceptable. If you bought it from scam (Bolton lot) you may have a fight on your hands.

Always test parts when they arrive as you have more protection in the first couple of weeks.
 
I had one of those Zotac Amp 1080 cards , and I was getting over 80c , so sent the card back and got myself a 1080 G1 and temps go to about 68-73c tops in a warm room...other than that the card gets to about 62c at most.
 
Right done some more tests tonight and took excel logs so I can create graphs etc using HWINFO. Run kombuster with everything at stock and after around 1 minute the clocks are at 1683 where they stay, advertised boost clock is 1822.
With the temp/power limit cranked up it sits at 91c with the clocks dropping from 1833 to 1797 every few seconds. This is no OC applied, with 50 added to the core it does hold stock clocks but can't be doing the card any good sat at 91c constantly.
I've started the RMA process and requested credit to the purchase value against another card, as the card is less than 6 months old and this fault had to be present at purchase I believe I am entitled to this. The retailer disagrees but I will be pushing back all the way.
Thanks.
 
Sent the card back to the re-seller and it has been confirmed as faulty, they have now said they have to send it back to the manufacturer and it will take up to 30 days. I'm due to start a new contract in around the same time and will be away from home for at least 3 weeks. They will not entertain my request for a refund and the customer service department are ignoring my emails over the last 2 days.
Safe to say I won't be buying anything from them again!
I may just get a GTX 1080 ti now and sell the 1080 when it comes back, I'm going to try the director tomorrow morning and if that doesn't prove beneficial then it may be my only option to do some gaming before I'm back on the road.
 
Further update and a great result.
Finally managed to get hold of someone with abut of compassion and sympathy, long and short is I will have a GTX1080ti strix OC here on Monday to replace my card for an extra £150!
Just goes to show you should never take no for an answer if you think you are being treated unfairly.
Josh.
 
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