I won't quote it, but SPW has explained it very well ^.
Essentially, we are human and do actively discuss decisions before we take action. Sometimes we get called bias by BOTH sides of an argument, so it'll be a no-win situation whatever action is taken.
The new forum allows us to take more flexible action such as banning individuals from a single thread without dropping the hammer on them altogether, however many of the
usual suspects with 20+ usernotes have used up their lives so to speak, which often means we're forced to be a bit stricter. Otherwise people start crying foul and saying we protect certain members, which isn't the case.
I think the problem is that we used to have a smaller mod team which meant the 1am lolthreads often gained traction until it got noticed, whereas now we have decidedly more coverage and we can close or hide the thread whilst it's cleaned. That's not to say we close any thread that doesn't fit our agenda but you'll see a pattern between a busy thread and a thread with lots of moderation.
You may think a single post which requires removal is a 2 second job, but in a busy thread that means:
- Editing the post to leave an advisory
- Removing or editing everyone's quotes
- Leaving a usernote for the offender
- Raising a discussion in the mod area about possible rule breaks
- Taking action to apply the ban/warning etc
- Responding to the FCD thread calling us unfair
This is just one example but you get the point. We've also had more spam accounts lately which flood the forum with threads... keeping on top of those is a task unto itself. I've moved literally 20 threads from whole sub forums where the bot has run riot.
I could go on... we do try to remain out of sight but if you knew the extent at which we get involved, you'd realise we do much more than is noticeable.