You had one Job Jonathan from DPD!

Rilot · 31 Jul 2017 at 07:29

I had a great argument with DPD over the last school half-term:

Me: "DPD, why didn't you deliver my parcel?"
DPD: "The premises was closed because it's school holidays"
Me: "Is isn't closed. There are people on site at all times including me. Please deliver tomorrow"
DPD: "No, the premises is closed"
Me: "It is not closed. There just aren't any children there"
DPD: "We can't deliver because the item requires a signature and the premises is closed"
Me: "THE PREMISES IS NOT CLOSED. I AM THERE ALL DAY"
DPD: "OK, we will try to deliver tomorrow"

Tomorrow:

"Unable to deliver, premises closed"

So, I had to slog over to the other side of Reading to collect the item. I challenged them on it in person and they said that they WILL NOT deliver to schools during the school holidays at all, no matter whether there is someone on site or not. They won't even attempt delivery and will just keep the item in their warehouse until the customer collects.

Also had another one where a DPD driver obtained entry to the school through the service entrance and was just walking around looking for someone. As is policy the first thing I did was eject him from the site and get him to go around to the main reception. He threw the package on the floor and said "You ****ing **** throwing me out of here. **** off. **** you and your ****ing package". Nice guy I thought. I lodged a complaint with DPD but have seen the same driver delivering to the school since then. At least he goes to reception now though.

Clearcut · 31 Jul 2017 at 07:57

Siliconslave said:
now i know where you live i'm coming over for a cuppa next time i'm in ipswitch

You will struggle as there is no 't' in Ipswich.

diamount · 31 Jul 2017 at 09:36

Rilot said:
snip

Strange corporate policy trumps common sense sometimes, I suppose there was no DPD pickup spots near you?

V F · 31 Jul 2017 at 11:51

diamount said:
trumps common sense sometimes

What is that?

Rroff · 31 Jul 2017 at 11:57

Rilot said:
Also had another one where a DPD driver obtained entry to the school through the service entrance and was just walking around looking for someone.

Not a school but we have this with all couriers despite signs up saying they should report to reception they still try and go via the quicker to access service entrance.

tom_e · 31 Jul 2017 at 11:58

Rroff said:
Not a school but we have this with all couriers despite signs up saying they should report to reception they still try and go via the quicker to access service entrance.

That'll be a side effect of having 0.3 seconds to do a drop. Can't really blame them for looking for the shortcut.

Rroff · 31 Jul 2017 at 12:07

tom_e said:
That'll be a side effect of having 0.3 seconds to do a drop. Can't really blame them for looking for the shortcut.

There are genuine security but more importantly obvious health and safety reasons that they just ignore.

Strangely Royal Mail drivers have started doing it properly - they've seemed to be making much more of an effort so far this year for some reason in general.

diamount · 31 Jul 2017 at 12:54

V F said:
What is that?

Indeed

V F · 31 Jul 2017 at 13:03

tom_e said:
That'll be a side effect of having 0.3 seconds to do a drop. Can't really blame them for looking for the shortcut.

Vonhelmet · 31 Jul 2017 at 13:10

I swear Royal Mail don't even bring the parcels with them any more, they just leave them at the depot and stick a card through saying you weren't in.

I wish I could find the photos, but a friend of my wife posted on Facebook a while ago with a picture of one of their red cards saying "Sorry, I think I dropped your parcel in the toilet" and then a second picture of their downstairs toilet below an open window with a parcel sat in the toilet bowl. Great work.

V F · 31 Jul 2017 at 13:21

Our postie delivers the letters first then an hour later, mostly comes back and delivers the parcels. However if the regular postie is off, the parcels pile up. So many others wont deliver them until he is back which seems crazy. I remember a week and a few days passed and he was astonished the backlog he had.

Skiddley · 31 Jul 2017 at 13:30

I have a similar shot, except they are literally 1 minute from the house, around the corner, but I'm 3hours further on in the queue. Not sure their traveling salesmen algorithm is up to scratch...

KautoStar · 31 Jul 2017 at 18:48

Rilot said:
I had a great argument with DPD over the last school half-term:

Me: "DPD, why didn't you deliver my parcel?"
DPD: "The premises was closed because it's school holidays"
Me: "Is isn't closed. There are people on site at all times including me. Please deliver tomorrow"
DPD: "No, the premises is closed"
Me: "It is not closed. There just aren't any children there"
DPD: "We can't deliver because the item requires a signature and the premises is closed"
Me: "THE PREMISES IS NOT CLOSED. I AM THERE ALL DAY"
DPD: "OK, we will try to deliver tomorrow"

Tomorrow:

"Unable to deliver, premises closed"

So, I had to slog over to the other side of Reading to collect the item. I challenged them on it in person and they said that they WILL NOT deliver to schools during the school holidays at all, no matter whether there is someone on site or not. They won't even attempt delivery and will just keep the item in their warehouse until the customer collects.

Also had another one where a DPD driver obtained entry to the school through the service entrance and was just walking around looking for someone. As is policy the first thing I did was eject him from the site and get him to go around to the main reception. He threw the package on the floor and said "You ****ing **** throwing me out of here. **** off. **** you and your ****ing package". Nice guy I thought. I lodged a complaint with DPD but have seen the same driver delivering to the school since then. At least he goes to reception now though.

You should have just explained he can't come in through that area and it not allowed to wander around and signed for the package and explained to come through reception next time.

Instead you acted like a jobsworth and tried be the big man. I don't blame him for his outburst.

If it was me I wouldn't have even let you have the package haha.

Rilot · 31 Jul 2017 at 19:11

KautoStar said:
You should have just explained he can't come in through that area and it not allowed to wander around and signed for the package and explained to come through reception next time.

Instead you acted like a jobsworth and tried be the big man. I don't blame him for his outburst.

If it was me I wouldn't have even let you have the package haha.

Right. You have no idea what I said to him or how I acted. I said I ejected him from the site. This in no way says the manner of ejection. The manner was for me to ask him who he was and when he shoved the parcel in my face and said "sign" I said, "This is a school. You can't just walk in here. I will have to ask you to leave and we will talk off-site". We take un-badged individuals on site very seriously.
Tried to be the big man? Yeah, making sure the kids are safe from a potential threat? I aint losing any sleep over that.

Stanners · 31 Jul 2017 at 22:09

Rilot said:
Right. You have no idea what I said to him or how I acted. I said I ejected him from the site. This in no way says the manner of ejection. The manner was for me to ask him who he was and when he shoved the parcel in my face and said "sign" I said, "This is a school. You can't just walk in here. I will have to ask you to leave and we will talk off-site". We take un-badged individuals on site very seriously.
Tried to be the big man? Yeah, making sure the kids are safe from a potential threat? I aint losing any sleep over that.

He has got you worked out Rilot

LeMson · 31 Jul 2017 at 22:18

KautoStar said:
You should have just explained he can't come in through that area and it not allowed to wander around and signed for the package and explained to come through reception next time.

Instead you acted like a jobsworth and tried be the big man. I don't blame him for his outburst.

If it was me I wouldn't have even let you have the package haha.

You joking? Wandering round a school when you shouldn't be, likely 999 responce

FoxEye · 31 Jul 2017 at 23:59

LeMson said:
You joking? Wandering round a school when you shouldn't be, likely 999 responce

You'd call 999 if a DPD driver with a parcel came in the wrong school entrance? Hell's bells

Tefal · 1 Aug 2017 at 00:01

KautoStar said:
You should have just explained he can't come in through that area and it not allowed to wander around and signed for the package and explained to come through reception next time.

Instead you acted like a jobsworth and tried be the big man. I don't blame him for his outburst.

If it was me I wouldn't have even let you have the package haha.

But how do you think patents would have reacted to that?

it's a school you can't take the chance its an innocent delivery guy and not a nutter with a box and a fake story.

LeMson · 1 Aug 2017 at 00:04

FoxEye said:
You'd call 999 if a DPD driver with a parcel came in the wrong school entrance? Hell's bells

No, if someone was wandering around and when challenged didn't comply. Schools don't mess around these days, local ones round here are like fort knox, not like in my day where everyone went out for chips at lunch lolz

Tefal · 1 Aug 2017 at 00:07

FoxEye said:
You'd call 999 if a DPD driver with a parcel came in the wrong school entrance? Hell's bells

"unknown male reported being seen sneaking into the back door of a school with some kind of package"

that sounds like youd be getting every officer in town coming over if you called that in