MSI GT73VR 7RF TITAN PRO - Not Charging or recognising power cable

tropicola · 6 Aug 2017 at 12:04

Any ideas before I RMA or get my money back?

I turn the laptop on and it's not charging, I looked at the MSI battery calibration and it doesn't even recognise the power cable is plugged in.

Any thing I can try first? Tried wiggling the cable, connecting everything again, different plug socket and restarting etc....

@Loki @natarie @MiSJAH

tropicola · 6 Aug 2017 at 13:19

hrm ok so could be a software issue....

laptop was about to die went into low power mode on battery with it's final bit of juice then the laptop starts charging again

SMH!

any ideas or anyone else had this problem?

edit: few hours later after using, ac adapter is now not recognised again......

tropicola · 7 Aug 2017 at 19:29

Support told me to reset ec. Pushed button turned on and nothing....

So thats...

Failed 980m to 1080 promise
A broken doa gt73 with 1070
And now a dead GT73VR 1080 that wont charge or use power.

Dont buy msi products boys and girls is morale of the story....

darket · 7 Aug 2017 at 21:07

To be fair I've owned loads of Msi products , motherboards , gpu's all have been faultless, that is until i bought an Msi laptop, garbage, utter garbage, I've owned it since 2015 and probably had less than a weeks use out of it, it over heats , the battery is dead, one of the speakers pops and crackles, the screen ghosts like mad. I just cant face Msi's useless support, they can't seem to supply me a battery, i asked for a speaker and they refused. Never again.

tropicola · 7 Aug 2017 at 21:41

Same ive owned msi motherboards and gpus in desktops never any issues. I did have a friend with a msi doa motherboard but he just swapped it out as its a part not rma process and boom it worked fine and had done since.

The upgradeable graphics persuaded me to buy a laptop wish I didnt know.

Anyway to be fair to @Loki Neil he emailed me back quickly and told me he would try and get a psu out tomorrow to test otherwise its rma...

Im hoping its a dodgy psu cant be going through rma again..... Strange though as the psu never really moves from the desk so it shouldnt fail and its connected to a surge protector...

Rroff · 7 Aug 2017 at 21:45

This might be a Windows problem - google "windows battery not charging" for solutions - it involves uninstalling the ACPI device and restarting.

http://jeffreypalermo.com/blog/plugged-in-not-charging-windows-7-solution/

There is a second longer procedure that is sometimes required but I can't remember details off the top of my head.

EDIT: Though if its not booting and not charging while off then there isn't much you can do :s

tropicola · 7 Aug 2017 at 21:49

Rroff said:
This might be a Windows problem - google "windows battery not charging" for solutions - it involves uninstalling the ACPI device and restarting.

http://jeffreypalermo.com/blog/plugged-in-not-charging-windows-7-solution/

There is a second longer procedure that is sometimes required but I can't remember details off the top of my head.

EDIT: Though if its not booting and not charging while off then there isn't much you can do :s

Dont think its that as it wont even power up on the AC only even if I remove the battery etc

Has to be either a dodgy motherboard connection but I opened it up to check and cant see any visible broken soldering and the socket doesn't wobble or anything leading me to think its got to be the psu that has broken

Rroff · 7 Aug 2017 at 21:53

Some tablets/laptops have some retarded circuitry where it won't power on with a depleted or missing battery even with AC connected

to be sure you'd have to stick a multimeter or something on the PSU to check.

tropicola · 7 Aug 2017 at 22:04

Rroff said:
Some tablets/laptops have some retarded circuitry where it won't power on with a depleted or missing battery even with AC connected to be sure you'd have to stick a multimeter or something on the PSU to check.

Yea I dont have a multimeter handy

The laptop was working though but it then stopped charging and recognising the AC adapter was connected

The battery then drained whilst I was trying to figure out any software issue or find help on the issue I was having

Then it obviously wouldnt charge so I cant turn it back on to check anything lol

Anyway to test the psu withour a multimeter or risking frying myself?

Edit the psu light is green but it increases in brightness then goes a bit dull and then bright again. If I unconnect it but leave the psu on it just stays a constantl green

tropicola · 11 Aug 2017 at 17:49

ok turns out dodgy power pack

not sure how, it never moves so can't be broken cable from unplugging and moving around, surge protector etc also, i went on holiday for a week (turned it off) came back and it didn't work.... so unsure of the problem here

anyway they sent me a new power pack (free of charge obviously) and working again

thanks MSI for quick resolution and avoiding RMA by sending out the power pack for me to test!

@Loki @natarie