Soldato
- Joined
- 2 Oct 2007
- Posts
- 4,290
- Location
- Oxfordshire
Right, OCUK, I need some warranty help. Never been here before when it comes to brand new cars. Brace yourselves, this is gonna be a long one!
Back early in the year I decided to try and park my 208 in a bollard. It didn't end well. Having the textured "Icy Silver" which can't be blended, I got the bumper and entire passenger side (including door so it matched) redone. Alls well. While at the Peugeot approved bodyshop, the painter discovered a seemingly known issue he had heard of; the spoiler not aligned properly causing the paint to be chipped away when shutting the boot. Photos in spoiler (ber dum tish).
I was informed this will be covered under warranty and will require a respray of the drivers side (as mentioned, it can't be blended)
This claim was originally put in since April. Since then, the same has started occurring very slowly on the passenger side too:
With this paint, it's quite hard to match the texture, and the bit I got done isn't as rough as the rest of the car, hence why not as much paint has been chipped. At this point I have complained and stated that if both sides of the car need doing, they might as well do the entire thing so it has the same texture.
Now nearly 4 months later of Peugeot warranty and the body shop arguing between each other, I get cc'd in an email to the service manager at the dealership (who deals with the warranty claim) from the bodyshop:
Having discussed with the bodyshop further, it sounds like Peugeot have approved respraying the drivers side, BUT NOT the door, so it will look silly and won't match (which bodyshop have told them). Furthermore, they won't cover the passengers side, saying as this has been repainted by the bodyshop, they have to do that under their warranty, even though it's quite honestly a Peugeot part (the spoiler not being on properly) causing the damage. Obviously the bodyshop are quite happy to wash their hands and just walk away.
Where do I stand on this? The car turns a year old next month and I'm not particularly happy. It was bought with cash. It seems Peugeot will not pay extra for it's own specialist paint. Am I being picky asking for a full respray? Where can I go next if I get nowhere?
Back early in the year I decided to try and park my 208 in a bollard. It didn't end well. Having the textured "Icy Silver" which can't be blended, I got the bumper and entire passenger side (including door so it matched) redone. Alls well. While at the Peugeot approved bodyshop, the painter discovered a seemingly known issue he had heard of; the spoiler not aligned properly causing the paint to be chipped away when shutting the boot. Photos in spoiler (ber dum tish).
I was informed this will be covered under warranty and will require a respray of the drivers side (as mentioned, it can't be blended)
This claim was originally put in since April. Since then, the same has started occurring very slowly on the passenger side too:
With this paint, it's quite hard to match the texture, and the bit I got done isn't as rough as the rest of the car, hence why not as much paint has been chipped. At this point I have complained and stated that if both sides of the car need doing, they might as well do the entire thing so it has the same texture.
Now nearly 4 months later of Peugeot warranty and the body shop arguing between each other, I get cc'd in an email to the service manager at the dealership (who deals with the warranty claim) from the bodyshop:
Having discussed with the bodyshop further, it sounds like Peugeot have approved respraying the drivers side, BUT NOT the door, so it will look silly and won't match (which bodyshop have told them). Furthermore, they won't cover the passengers side, saying as this has been repainted by the bodyshop, they have to do that under their warranty, even though it's quite honestly a Peugeot part (the spoiler not being on properly) causing the damage. Obviously the bodyshop are quite happy to wash their hands and just walk away.
Where do I stand on this? The car turns a year old next month and I'm not particularly happy. It was bought with cash. It seems Peugeot will not pay extra for it's own specialist paint. Am I being picky asking for a full respray? Where can I go next if I get nowhere?
