Best shop for price and customer help and service?

[tez]

Hi there.

Iv run into some issue with my block, pump , and radiator which I wont go into unless you want to know, but Im after some advice on what is the best online UK shop to get all my water cooling parts at the best price but more important good customer service? It seems I email shops and wait for a week to get a reply, and at times a one line answer to part of my question, as if my purchase decisions wont be effected by their poor or slow response?

Edit: It seems this forum is linked to its own shop which I didnt realise. I started water cooling many years ago and my system has been fine for like 7 years so have had no need to be in the loop on forums. Here is my problem.

I have a Aquacomputer Kyros Cluplex, and notice my temps where very high 101c. When looking I found my block to be blocked up with grey stuff. I also noticed that being the first time I ever opened it up that loads of pins where bent? I tried to bend many back but it seems there is quite a bit of resistance when blowing a little less than blowing a baloon, not sure what pressure it should be? May need a new back plate, what options do I have, buy a cheaper version of my block to get the same back plate, or get just a back plate by itself?

When I take the block out the loop the D5 pump seems fine, (its 8 years old) and squeezing the tube I can feel pressure, but with block in the loop I feel nothing (Pins bent?), and it takes ages to get the water to go around system. Has my pump had its day.

After cleaning out the radiator, spend hours on this, Vinigar, hot water, high presure, again today 3 days later pc over heated and found more grey stuff blocking up block. So maybe pump is on its way out, but do I also need a new radiator, and a new back plate for block.

It looks like I may need a new Radiator, block back, and pump, but id like to fix what I have if I can.




Thanks, Dan

 

[NoNameNoNumber]

OCUK ofc

 

[x-st]

You're not going to get anyone promoting another retailer on the OCUK forums, so that leaves the obvious answer.

 

[tez]

You're not going to get anyone promoting another retailer on the OCUK forums, so that leaves the obvious answer.

Yea I have edited my main post after realising this is not just a forum, but a shop, sorry about that. I posted my problem in either case as I will purchase what I need given good advice.

Thanks, Dan

 

[Uncle Petey]

Not sure what you mean by bent pins. Can you post a pic?
Sounds like the gunk is caused by plasticiser leeching from your tubing, which is to be expected if you've been using the original stuff for 7 years.
You need to get new tubing, new fluid, clean out your block as best you can with a toothbrush and perhaps use this on your radiator if it's not too badly clogged: https://www.overclockers.co.uk/mayhems-blitz-cleaning-system-wc-103-mh.html

 

[Glanza]

If you've never done any maintenance and the loop has ran for 7 years, it'll no doubt have some significant build up through all your parts to the point where even running a Mayhems blitz kit through it might not clear it out.

You could try getting one first and run that through your loop and see if it helps before going down the route of all new parts.

 

[tez]

Hi.

When you open the kyros block there are cross section cuts which leave pin like blocks of copper. The inlet of the block has a washer which only lets water go into the centre of the block and pushes the water between these pin like blocks. the pins here are bent not allowing the water to go into at its designed flow.

Iv cleaned the tubing out so there is no white mist in them, to be honest they where 97% clean already but maybe the age of the tubing is what produces this plastciser, and its not somthing thats visibly seen happening. When I cleaned the radiator no matter how much I flushed it, still there is small white particals in the water. I cleaned everything, but only 3 days later my block is jammed with grey stuff.

Thanks, Dan

 

[tez]

If you've never done any maintenance and the loop has ran for 7 years, it'll no doubt have some significant build up through all your parts to the point where even running a Mayhems blitz kit through it might not clear it out.

You could try getting one first and run that through your loop and see if it helps before going down the route of all new parts.

I would never leave my water cooling for 7 years without a clean out or maintenance. It gets done every 5 months. a strip down of tubing, and clean it all out. Iv tried Bicarbonate soda, Vinegar, hot water, high presure water.

Im running a 5930k @ 4.5ghz, idle temps 45c, Load 85c, and when the block got clogged up it hit 101c.

Dan

 

[Uncle Petey]

Yeah, you need new tubing (and fluid) at the very minimum. It's well past it's day and cleaning it won't sort things out.
That grey plastic is also hardened and bunging up your rad, which is why you're seeing bits coming out when you flush it. I agree with Glanza, it might be too late for even Blitz to save it tbh.

 

[pastymuncher]

That looks like plasticiser that has leeched from the tubing. Bin the tubing and coolant and buy some new stuff. I highly recommend the excellent and very reasonably priced Mayhems tubing which when paired with one of their coolants you can't really go wrong. If a D5 is able to be stripped down then do it and thoroughly clean it. If your loop clogs up only 3 days after a strip down then the radiator may be full of the stuff and rather than pay a steep price for a Mayhems Blitz pro kit and hope that it does the job I would probably bite the bullet and buy a Mayhems Havoc radiator directly from Mayhems. As for the block, I am not sure about the cold plate as your picture is quite blurry but going by reviews from back in 2010 the cold plate was made from a solid piece of copper that had micro channels cut into it which left small blocks (pins). There were also several versions of the block, Cuplex, Cuplex Kryos, Cuplex Pro, Cuplex HF which may or may not have the same design of coldplate. Anyway, this is a old design now and I believe has been replaced by the Kryos Next which is a completely different design altogether so it may be easier just to buy a new up to date block.

 

[VKleita]

It depends how much elbow grease you want to put in.

Tends to agree with Pasty (What again ? surely not!)

The big issue with rads is its impossible to see inside if /how clean you got it etc so might be worth a cheap rad replacement and the mayhems rad is certainly cheap.

new tubing no matter, new coolant.

If you are certain the CPU block has been damaged/bent with it being so old I dont think you will get a replacement might be time for a new one

I have heard of D5 pumps being used for 12 years + so if your happy just give it a damn good clean and keep going

 

[tez]

It depends how much elbow grease you want to put in.

Tends to agree with Pasty (What again ? surely not!)

The big issue with rads is its impossible to see inside if /how clean you got it etc so might be worth a cheap rad replacement and the mayhems rad is certainly cheap.

new tubing no matter, new coolant.

If you are certain the CPU block has been damaged/bent with it being so old I dont think you will get a replacement might be time for a new one

I have heard of D5 pumps being used for 12 years + so if your happy just give it a damn good clean and keep going

Im going to get a new rad, make it a upgrade while Im at it. Iv been using a cheap XSPC 240mm thin rad, was looking at Alphacool NexXxoS XT45 Full Copper X-Flow 240mm. Primochill PrimoFlex LRT tubing.

The CPU cooling plate, I contacted Aquacomputers and they can do a new plate for £22.

 

[pastymuncher]

The Primochill LRT tubing doesn't go well with certain coolants plus it's way overpriced for what it is anyway. I used to use it but switched to the Mayhems tubing which is a fraction of the price and won't be changing to anything else. The block is a tricky one, £22 for a old design replacement coldplate or £50+ for a new modern block that will cool better. I think I would just go for the new up to date block.

 

[tez]

The Primochill LRT tubing doesn't go well with certain coolants plus it's way overpriced for what it is anyway. I used to use it but switched to the Mayhems tubing which is a fraction of the price and won't be changing to anything else. The block is a tricky one, £22 for a old design replacement coldplate or £50+ for a new modern block that will cool better. I think I would just go for the new up to date block.

The tubing iv had for some time is very rubber like, cant remember what it was called but its been great and not expensive. The block cost me way over £100 when I got it, and the New Kyros from Aquacomputers are crazy expensive. The Kyros Cuplex one I have, Silver version is a very good block when its working, so for £22 its cheap to keep this block.

Dan

 

[Glanza]

I would probably bite the bullet and buy a Mayhems Havoc radiator directly from Mayhems.

The 360mm is now a discontinued item that's out of stock on their site fyi, Not sure if this means a new radiator will be coming along with the new fluid launch.

 

[pastymuncher]

The 240mm is in stock though and would be a direct replacement for the 240mm rad he has now.

Over £100 for a cpu block is crazy money. I have never paid more than half that and have always had some of the best performing blocks.