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1080ti Bad luck? ASUS warranty?

dazzlaa

dazzlaa

dazzlaa

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On my second Ti now and both cards have had terrible coil whine. Something I really dont want to live with when spending £800.
It seems the Ti is plagued with coil whine issues but what is more annoying is ASUS completely washing their hands of any responsibility.
My retailer gave me the support number for ASUS when th card was a few days old and I have since received an email stating that ASUS have no responsibility when it comes to components in warranty. This just feels like I have stepped on a merry go round and I am obviously pretty cheesed off here. I always thought ASUS would be really good with warranty?

Anyone else had dealings with them?
 
Had one of their 4K GSync monitors. It took 6 replacements before there wasn’t a significant amount of black light bleed (I’m talking to the point where you could see it on grey backgrounds, and on the windows taskbar. I later sold it as I wasn’t prepared to go through that hassle again.

They were sending me ones with broken stands, broken lighting on the logo. So much for a 700 pound monitor!

Personally wouldn’t deal with asus ever again
 
It's not always the card that's responsible for coil whine. Often it's the PSU not delivering clean current to the card that can set it off, you might want to read this thread.

I've not had to deal with Asus support before and after reading what a lot of people have said about them I thankfully for small mercies!
 
I have tried 3 separate power supplies and the results are the same.
I upgraded from a 1080 and had no noise so I'd like to think my power supplies are ok.
I have been dealing with EVGA for a separate issue and the difference is night and day. I think I will buy EVGA for components from now on.
 
Wow, sorry to hear that, no one should have to tolerate with coil whine. You do know if your card is within 14 days of delivery you can return it for a full refund.

Was going to get the Asus Strix 1080Ti, not anymore!
 
dazzlaa said:
On my second Ti now and both cards have had terrible coil whine. Something I really dont want to live with when spending £800.
It seems the Ti is plagued with coil whine issues but what is more annoying is ASUS completely washing their hands of any responsibility.
My retailer gave me the support number for ASUS when th card was a few days old and I have since received an email stating that ASUS have no responsibility when it comes to components in warranty. This just feels like I have stepped on a merry go round and I am obviously pretty cheesed off here. I always thought ASUS would be really good with warranty?

Anyone else had dealings with them?
Click to expand...

In the UK for ASUS AFAIK the warranties are dealt with through the retailers.
 
Try and deal with the retailer and not Asus.

I can only go off my experience but my Gigabyte 1080Ti Xtreme GPU has zero coil whine, used with a Corsair HX850 PSU.

Coil whine isn't a given but can be influenced by the PSU, I know that you have tried three already.

Not sure if the demands of the Ti, over that of the 1080, has pushed your PSU(s) to their limit of providing stable power.?

What brand and model version is your PSU..?
 
dazzlaa said:
On my second Ti now and both cards have had terrible coil whine. Something I really dont want to live with when spending £800.
It seems the Ti is plagued with coil whine issues but what is more annoying is ASUS completely washing their hands of any responsibility.
My retailer gave me the support number for ASUS when th card was a few days old and I have since received an email stating that ASUS have no responsibility when it comes to components in warranty. This just feels like I have stepped on a merry go round and I am obviously pretty cheesed off here. I always thought ASUS would be really good with warranty?

Anyone else had dealings with them?
Click to expand...

as Jim mentions above, ASUS warranty is dealt with through the retailer - and in any case in the first 14 days you have the right to reject goods, so you should have gone to the retailer, not to asus, the retailer that told you to go direct has been very naughty imo
 
funny how trade is different with them, but also depends and what level of membership the retailer has with ASUS. Believe OCUK has Gold status or 48 hour turn around - some distributors has 24 hour turn around were they test them and replace them on the spot .

Silly that they cant look at it due to Gigabyte reps on here helping members and getting them to send directly .

another thing you can try is "burning/running" it in- Load up unigine Valley for 2+ hours and get that card singing for a long time - then run Firestrike (if you have the stress test- if not run it multiple times)- should help the caps/vrms as gaming doesn't load them as much as the benchmarks do. It never gets rid of it, but will help dial it down - again RMA procedures are some places do this if they get cards with coil whine on multiple PSUs
 
Thanks for the advice everyone, tried 2 corsair power suppkies and an evga g2 850. I could live with it but the coil whine is travellonh through my motherboard, out the USB cable to my focisrite audio interface and I can hear it in my studio monitors. It's driving me mad and I'm seriously considering just going back to my 1080
 
My Strix z270 caused my very expensive Corsair AX to get coil whine but bequiet one didn't have it. Never got it with other boards. As suggested try the card in another pic if you can . Even by going as far as using your PSU on the side

What board do you have ?
 
It is a bizarre problem to have being at the very top end of hardware now.
Will hopefully get to try a different PSU this weekend as well. My board is a Gigabyte GA-Z87-dsh3 (think that is right).

Funny you mention the PsU on the side as that is exactly what I had set up the other day. There was stuff everywhere!
 
Not to sound disheartening but the Ti's are known for being noisy in the coil department.

I've gone through every top tier card Ti wise and they all had coil whine with multiple boards and multiple PSU's. Even in different systems to no change.

Several cards in total. Strix, Aorus(x2) amp extreme(x2), ftw 3, gaming x(x2).

The main reason is the hz I've found. 60hz even maxed on the card and they are silent. 100-120-144 and they sound like bumble bees at full load.

with regards to the USB issue. Just power that USB via the front ports.
 
tyler_jrb said:
Not to sound disheartening but the Ti's are known for being noisy in the coil department.

I've gone through every top tier card Ti wise and they all had coil whine with multiple boards and multiple PSU's. Even in different systems to no change.

Several cards in total. Strix, Aorus(x2) amp extreme(x2), ftw 3, gaming x(x2).

The main reason is the hz I've found. 60hz even maxed on the card and they are silent. 100-120-144 and they sound like bumble bees at full load.

with regards to the USB issue. Just power that USB via the front ports.
Click to expand...

My experience is very similar - my standard test for coil whine on various 1080ti cards has been to run doom with the fps limit turned off - at the 200fps limit (which these cards easily reach) the coil whine has been pretty bad. This, again, is across numerous power supplies that are gold or platinum (Seasonic, BeQuiet and Corsair) rated and 3 different motherboards. With vsync on (on a 60hz screen) there is no noise at all. I can't say I've run tests in-between to see at what FPS the coil whine kicks in at. However, my overclocked 980 hits 120-144 fps on the same settings without making a noise.
 
Asus strix 1080ti sounds like a chopper taking of when the fans rev. And mine has coil whine too. The evga 1080ti ftw is a lot quieter but they dropped the ball in the looks department.
 
MrRockliffe said:
Had one of their 4K GSync monitors. It took 6 replacements before there wasn’t a significant amount of black light bleed (I’m talking to the point where you could see it on grey backgrounds, and on the windows taskbar. I later sold it as I wasn’t prepared to go through that hassle again.

They were sending me ones with broken stands, broken lighting on the logo. So much for a 700 pound monitor!

Personally wouldn’t deal with asus ever again
Click to expand...

The Monitor business has become a complete rip off now compared to what it used to be, it is very much a lottery now and if you think ASUS is bad do not even look at ACER the components used will just get you past the guarantee period and that's assuming you get a reasonably good one at purchase.
 
tyler_jrb said:
Not to sound disheartening but the Ti's are known for being noisy in the coil department.

I've gone through every top tier card Ti wise and they all had coil whine with multiple boards and multiple PSU's. Even in different systems to no change.

Several cards in total. Strix, Aorus(x2) amp extreme(x2), ftw 3, gaming x(x2).

The main reason is the hz I've found. 60hz even maxed on the card and they are silent. 100-120-144 and they sound like bumble bees at full load.

with regards to the USB issue. Just power that USB via the front ports.
Click to expand...

Your not the only one who has noticed this. it seems to becoming a bigger problem on the non Ref cards for 1080Ti`s
 
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