Nationwide Online Banking Glitch

Freakbro · 21 Sep 2017 at 09:46

Just logged on to nationwide this morning to be presented with a popup box saying "Continue with your Mortgage application" with no option but to press continue.

I managed to close the box afterwards and get to the online banking as normal, but thought I had better ring them to check whats going on.

They have had a lot of calls about it this morning (so quite a wait time on the phone to be answered) and it is a glitch in their system.

So if you get the same issue, save yourself the time in ringing them, it is a glitch and not an identity fraud mortgage application!

DAIR · 21 Sep 2017 at 10:05

Was expecting..... No hoping that this would be some sort of free money glitch.

Freakbro · 21 Sep 2017 at 10:07

I'll make sure to title any future glitches like that "FREE MONEY HERE" just so as not to get your hopes up and disappoint you

DAIR · 21 Sep 2017 at 10:16

Whilst we're speaking about nationwide. I believe that there could be a flaw in there retail banking processes.

I popped into my local branch a few days ago. To setup a standing order. At no point was I asked for a form of ID. Or asked to enter pin number.... The member of stuff just set everything up.

I could've been anyone!

muon · 23 Sep 2017 at 13:31

Just a glitch says the fraudster.

Caged · 23 Sep 2017 at 13:44

Did you actually set up a standing order, or did that trip to the branch kick off a process where you get sent a letter informing you about a standing order and requiring you to do something to complete it?

Whitewater · 23 Sep 2017 at 16:57

Thanks for the info. I've been in a few times today but haven't come across the issue yet.

DAIR · 23 Sep 2017 at 22:11

Caged said:
Did you actually set up a standing order, or did that trip to the branch kick off a process where you get sent a letter informing you about a standing order and requiring you to do something to complete it?

It was all setup. No additional questions asked!

johnny6 · 24 Sep 2017 at 11:09

So it's your fault my online App hasn't been working for a few days. THANKS BRO!!!!!

d_brennen · 24 Sep 2017 at 11:11

Down for maintenance until 3pm apparently

ron3003 · 24 Sep 2017 at 11:11

I went on yesterday evening and everything was as normal barring a warning at login that there was maintenance scheduled.

Rannoch · 24 Sep 2017 at 11:15

Banking app down again lol

And I had some hard nosed bitch on the phone last week when I cancelled the FlexPlus account.

Kol · 24 Sep 2017 at 11:28

Vargas said:
Banking app down again lol

And I had some hard nosed bitch on the phone last week when I cancelled the FlexPlus account.

It’s planned maintenance. They’ve advertised it for weeks.

johnny6 · 24 Sep 2017 at 11:32

Kol said:
It’s planned maintenance. They’ve advertised it for weeks.

Poorly planned in my view I mean I'm sure hardly anyone would need to use the App over a weekend. Also planned maintenance is getting ridiculous in it's frequency.

Rannoch · 24 Sep 2017 at 11:39

Kol said:
It’s planned maintenance. They’ve advertised it for weeks.

I’m fine with the maintenance, but not the hard nosed attitude of the staff

Let’s see if it’s back on a 3pm.