Advice Required - Relentless Debt Collector

Email [email protected] - head of customer relations. [email protected] - COO (previous director of customer relations until 3 months ago). Probably go to a PA first but it's worth doing.

Have you contacted Ofgem? I don't see how going to court would be a problem for you giving there is undeniable proof that the debt is not yours.
 
String said:
After me asking what they considered the balance for between 01/02/2013 and 02/04/2013 was, SSE had subsequently agreed to waive that portion of the charge as a "gesture of goodwill", but unfortunately I can't find that email from January 2015.

I'm currently considering my response.
Click to expand...

Bank statements from 2015?
 
Dont worry about not having the email, SSE will have to have kept a copy of the correspondence that they sent you.
 
They're asking what was worked out that you owed them between he period of Feb to April.

Did you clear that balance with SSE?
 
PiKe said:
They're asking what was worked out that you owed them between he period of Feb to April.

Did you clear that balance with SSE?
Click to expand...

Reread the Op, while he lived there which was prior to the period sse debate, he had a contract with a different supplier, never with see, who seems to have eight hundred units charged on a single date.
 
PiKe said:
They're asking what was worked out that you owed them between he period of Feb to April.

Did you clear that balance with SSE?
Click to expand...

After proving the house was sold, they agreed not to pursue the Feb-April period as a gesture of goodwill. I can't for the life of me find that email.
 
PiKe said:
That's a little unfortunate as it would put this to bed once and for all!
Click to expand...

I just found it! Juicy part highlighted yellow...

I write with regard to your email of 9 December 2014 issued in relation to the aforementioned account.

I can confirm we have undertaken substantive investigations into the issues raised in your above referenced letter and have concluded that your complaint has not been upheld. The reasons for this are detailed below.

BCW act in good faith on the information and instructions issued to us by our Clients. We are passed information on the basis that it is true and correct at the time of issue. We were, at no time, advised by Scottish & Southern Energy of any ongoing disputes or unresolved complaint. In this instance, we were passed an account in your name with instructions to attempt to collect the balance outstanding. By passing the account to BCW for recovery our Client was satisfied that the balance is due and collectable.

It is not our intention to harass. Our objective is to act accordingly upon the information provided by our client within the context of the legitimate nature of our business. Fundamentally this will include securing settlement of an outstanding debt on behalf of our client but where a dispute has been brought to our attention and subsequently substantiated; we will look to secure a fair outcome for all parties concerned.

We note from our file that you provided evidence of the property sale to this office on 8 August 2014. We referred this information back to our client and we received a response from them on 8 October 2014 advising that the supply period for the account was 1 February 2013 to 16 December 2013. Our client therefore asked us to obtain a copy of the tenancy agreement for this supply period to allow them to further investigate.

I can confirm that on receipt of your above referenced email of 9 December 2014 we placed our file on hold and referred to Scottish & Southern Energy for further instruction. Our client contacted us on 6 January 2015 and has instructed us to withdraw from this matter as they have confirmed the balance has been adjusted to 0.00. In view of this our file has been closed and returned to them and no further correspondence shall be issued by this office in regards to this matter.
Click to expand...
 
Latest email to them;

Sir,

After extensive searching I have found the response from the previous debt collection agency dated January 2015, after I made an official complaint to them. I would like to draw your attention to the following text contained within:

"Our client contacted us on 6 January 2015 and has instructed us to withdraw from this matter as they have confirmed the balance has been adjusted to 0.00. In view of this our file has been closed and returned to them and no further correspondence shall be issued by this office in regards to this matter".

Please do not harass me any further.
Click to expand...
 
Nice letter :)

I’d draw their attention to the last time their client failed to embellish then with the facts and their subsequent apology and commitment not to harass you as well...
 
You must log in or register to reply here.
Back
Top Bottom