New laptop, painfully slow wifi

Soldato
Joined
2 Jun 2007
Posts
6,839
Location
Mornington Crescent
Hi all, I recently bought a Lenovo Yoga 720 laptop, and the first thing I did, as with any new laptop, was to to a fresh install to clear out the usual vendor stuff on it. However, and I didn't check this before wiping, the wifi speeds on it have been attrocious.

This is strange because it shows a strong connection to the router, speed 300.0Mbps, running a ping through the command prompt to bbc.co.uk gives a constant 16ms return, occasionaly going as high as 50ms. However, loading any websites or attempting to download files is extremely slow with websites often timing out.

Given the pings are working ok, and there are plenty of other devices on the network that are functioning perfectly, I can only assume this is something wrong with the laptop, but I'm not sure what I can check. It has an Intel wireless AC-8265 chip, I've tried with the Lenovo supplied drivers as well as the latest provided by Intel, but neither seem to work.

Even sharing a drive on the laptop and connecting to it on my computer and attempting to copy a file over to it has constant failures.

Is there anything I'm missing/can try changing? I don't want to go through the hassle of swapping it out or getting a new one!
 
Which router / access point do you have? Tried another channel? Do you see many WIFI neighbours?
 
I presume it's fine when using a cable?

Good idea. Just grabbed the usb-c hub I have and tried plugging an ethernet cable into that, still the same problem, so I'm guessing it's not a wifi issue. Might just reinstall windows again, see if that does anything.

Which router / access point do you have? Tried another channel? Do you see many WIFI neighbours?

It's a bog standard BT supplied one, but we're right in the middle of nowhere. No mobile phone signal and only 1 other router showing up, so I'm pretty certain it's not a signal issue.
 
Good idea. Just grabbed the usb-c hub I have and tried plugging an ethernet cable into that, still the same problem, so I'm guessing it's not a wifi issue. Might just reinstall windows again, see if that does anything.
Are you running any non-standard AV or Firewall software? What network location is the connection in (within Windows, ie home, work, public)?
 
Check its not the power options in control panel saving performance or battery or something similiar. The Linx 10" tablets used to have a similiar issue in that power options were reducing the speed of the Wifi.
 
Back
Top Bottom