Caporegime
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- Dormanstown.
I attempted this and arrived at 59 pound with no contract.
I'd take just 350MB Broadband for 35 pound a month.
Virgin Media Discussion Thread
- Thread starter macca40
- Start date
I attempted this and arrived at 59 pound with no contract.
I'd take just 350MB Broadband for 35 pound a month.
Got my broadband, TV and phone installed at last. I chose the basic 100Mbs broadband package which would be more than enough for my needs. However, a speed test showed a download of speed of around 330Mbs which was confirmed when I downloaded Linux Mint as a torrent. Soooo... Nice while it lasts!
Quick question. My upload speed is only 6Mbs which was a bit of an eye opener. Is there any way to improve this speed?
Quick question. My upload speed is only 6Mbs which was a bit of an eye opener. Is there any way to improve this speed?
Not without risking loosing the 300Mbps you're magically getting now.
Or paying much more money as 6Mb is the corresponding upload to the 100Mb download.![[Death]](/styles/overclockers/avatars/4.png){kind=avatar}
400mbps seems to be the profile they give customers for 350mbps, it changed to 400 when they did the 300 to 350 upgrade. I've had it for the past few months
I thought I was the only one, 98mb out of 200mb, good thing ive asked to cancel, for £39 a month for just bb I would want better and with them refusing to offer better pricing I have no choice.
I think you misread him, he means 48 megabytes per second, not 98 megabits per second you are getting.
I am also getting approx 46 megabytes per second out of my vivid 350 tier connection
I thought he was getting slow speed issues with VM so am I, I did not think it needed to be the exact same issue.
Sorry if i misunderstood.
No need to say sorry mate
We are lucky we do not live an an area where the VM network is at its knees. Unfortunately there are others where VM do not seem to care about their customers and hence sell products where you have no chance of achieving the speed you are paying for
I think the problem is they have the market at the moment, fibre is either not available in most areas or the speeds are still slow compared to VM so they feel untouchable.No need to say sorry mate
We are lucky we do not live an an area where the VM network is at its knees. Unfortunately there are others where VM do not seem to care about their customers and hence sell products where you have no chance of achieving the speed you are paying for
example they offered me 200mb for £39 or 100mb for £38 but if went for the basic bundle player tv, 100mb and phone it would be £35 to renew, I thinks thats because they have competition in the TV and phone area.
Finally we are getting VM in our town (Sunny Bangor, co. Down). With us getting all new networking kit locally, will we have fairly accurate speeds to what we are being sold?
Currently on BT infinity 70mb/20mb and I guess apart from having line rental to pay for have no major gripes with this current service. If I go for the 100 or 200mb service, am I going. To regret it though saving £20 per month?
Currently on BT infinity 70mb/20mb and I guess apart from having line rental to pay for have no major gripes with this current service. If I go for the 100 or 200mb service, am I going. To regret it though saving £20 per month?
I think he might be being vague on how he's getting that price. I'm also paying the same for 350Mb, basic TV and basic phone.
But it's a mate's rates package, and as far as I know the only way to actually get that package for that price is via mate's rates.
I feel like the haggling and teeth pulling might refer to actually getting them to honour the price once installed, because I had a nightmare with them suddenly deciding that we had agreed to a different price, installation fees and connection fees.
To the point where they actually cut us off for not paying the bill, because they had some fabricated nonsense on it. They eventually relented, honoured the price and removed the installation and connection fees after I insisted, over 10 times, that they listen to the signing up call so that they can verify for themselves that they never mentioned the connection fee, installation fee and that they'd agreed to £35 a month.
It was a headache even getting them to remove late payment fees for not paying their fabricated charges, and they acted like they were doing me a favour by removing them even though they were because of their incorrect charges.
I really like the service that Virgin offers, but they are absolutely atrocious at getting bills right in my experience. I've had 3 accounts with them, and they messed billing every single time.
My last account (which I canceled and had my partner sign up in her name to get the mate's rates deal) had a similar issue. They said I hadn't been paying my bill (I hadn't been checking my bank account because I had few bills going out of it and enough money to cover them, and I had a few referral credits.)
They couldn't tell me why, and eventually admitted that they even had my direct debit details, they just didn't know why the bills hadn't been taken. They actually eventually waived those whole bills as well out of embarrassment I assume.
What makes it worse is that I wasn't ignoring them, they sent me letters telling me that I owed x amount, and when I called they CS told me to ignore it because my account says otherwise.
So yeah, their billing department is completely incompetent, but their service has been almost flawless for me.
Soldato
- Joined
- 14 Apr 2014
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- 8,390
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- Hampshire
I've been getting north of 300 recently, and I'm paying for 200!
I was wondering what others are getting in terms of deals from virgin.
I have been with virgin for 1 year now and started on their introductory offer of 100mb, TV and phone line with calls for £34 a month and now when i phoned to renew the contract they want to charge me £48 a month for the package, which is ridiculous. They inform me that introductory offers are only for new customers. I am tempted to cancel the contract but that would mean me going back to a normal ADSL line as virgin are the only company that offer fiber internet in my area. But at the same time i refuse to pay these extortion prices specially as BT and sky have much better offers.
The stupid thing about this whole affair is that i can just cancel the internet and then sign on as new customer again and get what i am getting for £37. I told them this but they cant match it. They informed me that if i cancel i wont be able to take a virgin contract for 6 months. Virgin are crazy.
I don't see many staying with virgin if they have a choice from other providers as their prices on their website are just not worth it after the introductory offer. If i knew this was how they treat customers then I would have never joined, specially given the flaky internet connection and slowdowns in the evenings.
I have been with virgin for 1 year now and started on their introductory offer of 100mb, TV and phone line with calls for £34 a month and now when i phoned to renew the contract they want to charge me £48 a month for the package, which is ridiculous. They inform me that introductory offers are only for new customers. I am tempted to cancel the contract but that would mean me going back to a normal ADSL line as virgin are the only company that offer fiber internet in my area. But at the same time i refuse to pay these extortion prices specially as BT and sky have much better offers.
The stupid thing about this whole affair is that i can just cancel the internet and then sign on as new customer again and get what i am getting for £37. I told them this but they cant match it. They informed me that if i cancel i wont be able to take a virgin contract for 6 months. Virgin are crazy.
I don't see many staying with virgin if they have a choice from other providers as their prices on their website are just not worth it after the introductory offer. If i knew this was how they treat customers then I would have never joined, specially given the flaky internet connection and slowdowns in the evenings.
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We pay for 300 but every time we have done a speed check, we’ve topped 380 down and 20 up so far.
Soldato
- Joined
- 14 Apr 2014
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- 8,390
- Location
- Hampshire
My only major complaint from Virgin Media is the poor modem/router. I really struggle with gaming online. Not sure anything can be done about this, however.
Soldato
- Joined
- 22 Sep 2008
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- 10,152
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- Burscough
Weird. My spidey senses are tingling a bit. A usual junk leaflet through the door today from VM. I normally bin them straight away without even opening them as its usually trying to get me to buy a tv deal. This time however, I opened it up and said that they could upgrade my broadband speed from 70 Mbps to 100Mbps for free...no extra charge or anything. All I had to do was go to their speed upgrade site and tell them by clicking one button that I wanted the better deal. You never get 'owt fer nowt and it got me all suspicious but I can't figure out what it is!
