Jewellery Warraties/Guarantees - Faulty Eternity Ring

Gtiracer · 21 Feb 2018 at 18:14

I purchased an eternity ring for my wife 3 years ago for £280.

now although its 3 years old its only had approximately 2 years usage as my wife was pregnant and swelling made her unable to wear it probably has no bearing on return status.

the ring literally snapped the other day when taking it off in 2 places and debenhams want to charge us £25 to repair. I'm not sure i want a faulty ring repaired or to have to pay for it either, am i being reasonable?

do i stand any chance of this going my way and getting a complete replacement or free repair. im desperately trying to find warranty information but not much is coming up

Malevolence · 21 Feb 2018 at 18:29

Tell them that three years isn't an eternity and see what they say. You never know.

Gtiracer · 21 Feb 2018 at 19:00

I wanted to but Debenhams are basically shunning all responsibility, here is a quote from the email they sent:

As the ring is nearly 3 years old, any issues with the product would lay with the brand rather than Debenhams. I have however chased the company on your behalf, in an attempt to get some resolve for you.

They have offered a repair rather than a replacement, but due to the age of the ring have said they will need to charge for this service. The cost will be £25.

Im ringing C.A.B tomorrow and also may consult CC company to see if they can offer support as well

arknor · 21 Feb 2018 at 19:23

what kind of ring snaps when taking it off. what material is it? does gold snap? I thought it bends

Gtiracer · 21 Feb 2018 at 19:52

arknor said:
what kind of ring snaps when taking it off. what material is it? does gold snap? I thought it bends

Exactly my thinking with the manufacturing fault, its ridiculous

Rotty · 21 Feb 2018 at 21:07

Gold rings wear thin and break quite often
Usually at the bottom of the shank

flea.rider · 21 Feb 2018 at 21:08

how long should a ring last for ? that would be my first question to them ..I would also take it to another jeweller and ask his advice .. if the gold had bubbles it would not last long as it's not solid
I only use one jeweller now and when she wants more gold I can sometimes get up to %30 off

Gtiracer · 21 Feb 2018 at 21:21

Rotty said:
Gold rings wear thin and break quite often
Usually at the bottom of the shank

Both breaks are by the jewels around the top. It's 9ct Gold to answer a question earlier

Rotty · 22 Feb 2018 at 01:46

has the size ever been altered?

Gtiracer · 22 Feb 2018 at 01:47

Rotty said:
has the size ever been altered?

none whatsoever

bremen1874 · 22 Feb 2018 at 03:28

Why would you want a replacement eternity ring? By it's very nature the actual item should have significance; it's not like replacing a faulty TV.

Gtiracer · 22 Feb 2018 at 07:24

bremen1874 said:
Why would you want a replacement eternity ring? By it's very nature the actual item should have significance; it's not like replacing a faulty TV.

At the end of the day it's a piece of metal and stone. If it's faulty, I'd like it replaced, the special bond is held between myself and my wife, not a piece of jewellery. It's just a symbolic gesture

peige · 22 Feb 2018 at 08:18

Rings can be repaired and if its done well you won't even know, it will come back shiny and new looking again. I'd take them up on the offer.

wedrum · 22 Feb 2018 at 08:25

All that stress for £25

cyber69 · 22 Feb 2018 at 08:30

wedrum said:
All that stress for £25

I concur, £25 is quite reasonable to get it all fixed. The price of a slap up meal in a Weatherspoons.

dirtychinchilla · 22 Feb 2018 at 09:49

Gtiracer said:
At the end of the day it's a piece of metal and stone. If it's faulty, I'd like it replaced, the special bond is held between myself and my wife, not a piece of jewellery. It's just a symbolic gesture

I like this.