Vodafone Fibre contention problem

elrasho · 8 Mar 2018 at 20:55

Everyday after 5pm until around 11pm my throughput drops dramatically. I sync at 70Mbps DOWN and 20 Mbps UP with around 15ms PING.

After 5pm I get 1.7Mbps DOWN and 10 Mbps UP and PING of 150ms. Logged a ticket with Vodafone who after 2 days say theres something wrong at my local Exchange. Everything points to contention.

My question is what can they do about it?

MrRockliffe · 8 Mar 2018 at 21:08

If it's an exchange issue, you'll have to wait for open reach to do something

elrasho · 8 Mar 2018 at 21:15

MrRockliffe said:
If it's an exchange issue, you'll have to wait for open reach to do something

If its contention can they actually fix it or do Vodafone have to upgrade their kit (which I doubt they will do for 1 customer)

bremen1874 · 8 Mar 2018 at 21:19

Contention can't only affect a single customer. If you're having problems lots of other people will be as well.

elrasho · 8 Mar 2018 at 21:28

Guess I'll just have to wait it out

bremen1874 · 8 Mar 2018 at 21:31

Was it previously okay?

elrasho · 8 Mar 2018 at 21:32

Yes this started two days ago

Caged · 9 Mar 2018 at 00:52

This isn't an Openreach problem - Vodafone need to buy more capacity at wherever the contention point is currently.

bremen1874 · 9 Mar 2018 at 01:13

I wouldn't really expect contention issues to kick in that suddenly.

MissChief · 9 Mar 2018 at 01:13

Caged said:
This isn't an Openreach problem - Vodafone need to buy more capacity at wherever the contention point is currently.

Probably a cable link issue and this needs upgraded. They probably cheaped out to begin with and only ordered a 1GB Cable link and now this needs upgraded to a 10GB link.

elrasho · 9 Mar 2018 at 08:56

I hope its just a cable and the upgrade it quickly

Insomniak · 12 Mar 2018 at 21:07

Mines exactly the same. I've had Vodaphone fibre since August and its been running at 60mb on average (10mb less than previous BT).
Over the last few weeks I've only been getting between 2 & 10mb in the evenings which is woeful. I've been looking at the Vodaphone forums and a lot of people are experiencing the exact same thing

crinkleshoes · 12 Mar 2018 at 21:29

Nothing, standard Vodafone issue - worst provider in the UK.

Switch

elrasho · 12 Mar 2018 at 23:06

Update: last Friday the Internet went down in the afternoon for around 1 hour. Since then its been back to normal, whatever it was they (BT or Vodafone) have fixed it. Not had an official work from Vodafone yet though.