Never buy from Currys or a Sony TV

Due to past purchase issues we have not bought from Currys for a very long time.
The outcome from those previous issues tended to work out favourably, IIRC, but it was just the time spent achieving that along with the hassle that just puts us off from dealing with them again.
Buying TV's from JL or Amazon, some say that RS are pretty good with their typical 6 yr warranty, might not mean you will not have a TV failure, JL have been out about three times to our 50" Panasonic Plasma over the five years warranty, but it is a much less troubled experience getting them to do so.
With JL their warranty is even transferable if you sell the item.

Good luck OP.

At least you know where you will not be buying your next TV from.
 
I'd rather inject pure, concentrated aids straight in to my eyeballs than have to deal with Currys / PC World / Carphone Warehouse / TalkTalk ever again.
 
Oh my god. Consumer Advice Line (trading standards) said Final Right to Reject is up to 6 years. Currys said "their understanding of Consumer Rights Act" is that its only for first 12 months and they aren't part of an ADR scheme or dispute resolution.

So they arent listening to trading standards and I am just stuck in the middle now.
 
I have a 65 Sony bought at similar time and they had 5yr manufacturer warranties
 
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and this is why currys/pc world are still in business. Despite the thousands of posts regarding bad customer service, people STILL buy from them.

OP, why on earth didn't you buy from john lewis? IIRC they give free 5yr warranties.

I know it's too late now, but at least you know not to use them in future.

They really are THAT TERRIBLE!

and they don't give a monkeys about the law. Even though it's LAW, they simply don't care.
 
I approach Curry's in the same way I approach gambling and the stock market... Never gamble with money you can't afford to lose.
 
TheLegendOfMart said:
Oh my god. Consumer Advice Line (trading standards) said Final Right to Reject is up to 6 years. Currys said "their understanding of Consumer Rights Act" is that its only for first 12 months and they aren't part of an ADR scheme or dispute resolution.

So they arent listening to trading standards and I am just stuck in the middle now.
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Hmm, CRA is a bit like a game of chicken. I'd argue that they admitted liability for the fault when they offered a free repair, as such they admit the fault was evident at sale, or is a product of manufacture therefore you shouldn't have to provide any further proof in order to invoke the right to return.

In practice they're going to be right arses about it mainly through ignorance of the law.
 
I was under the impression that anything over 6 months and you as the customer had to prove the fault was there from day 1.
Also:

You have six years to take a claim to the small claims court for faulty goods in England, Wales and Northern Ireland, and five years in Scotland.

This doesn't mean that a product has to last six years - just that you have this length of time in which to make a claim if a retailer refuses to repair or replace a faulty product.
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ubersonic said:
That they did, hell the 42" plasma I paid £500 for in 2010 is still going strong, and comically still looks better than any LCD you can get for £500 XD
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Uh oh, you've gone done it now! I was in exactly the same situation and said exactly the same thing. Then my Plasma died in a blaze of glory. Many tears were shed. RIP Plasma.
 
can i also ask what the ruling is with regards to appliances which stop working? - i bought a microwave and the edges (hard to explain) had burn marks - contacted currys & they said contact the manufacturer - SURELY it is not my job - my contract is with the retailer - if the good is faulty they should return it? and do whatever they want
 
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