Never buy from Currys or a Sony TV

TheLegendOfMart · 4 Apr 2018 at 08:27

This will be a bit of a long winded one.

Bought a 65" Sony Android TV around 30 months ago from Currys. A month after Warranty ended the TV went faulty. I rang to see what my options were and they told me to contact Sony. I contacted Sony who told me to contact the retailer. Contacted Currys again and they said they wanted £95 just to look at the TV and I spent the next 4 days arguing with them sales of goods act blah blah not of satisfactory quality and EU gives you 6 year warranty etc.. and managed to get it booked in for free.

It took them nearly 2 months to repair the TV. 4 months later and its gone again, I ring up and they say they want £95 to look at it as its out of warranty. I explain that I was told I had 12 months part warranty and the guy was adamant they don't do 12 months only 3. 15 mins later finally get through to a manager who coached the guy and gives me an insincere apology.

TV was collected last Monday and was sat waiting for an engineer till yesterday. I got a phonecall saying motherboard was replaced and I would have my TV back today, then I got a text message later in the day saying parts were out of stock so I rang up and they said they would have to order a screen in and they don't know how long it will take, probably a month or more.

I wake up to a text message this morning saying the TV was being delivered between 8 and 12 today, I ring up to find out wtf is going on and was told the TV isn't on the van and just to ignore the message.

I asked them to write the TV off and just give me a replacement but they are adamant they wont do that and they don't have to give me a timeframe they can take as long as they want.

Is there anything I can do to force them to sort his out or am I going to have to wait another month+ for them to fix it?

XeNoN89 · 4 Apr 2018 at 08:30

Agree about Currys, but Sony TV's are good. I've never had problems with them. I find Samsung TVs die quicker than Sony.

TheLegendOfMart · 4 Apr 2018 at 08:32

I've had 2 Sony TVs both that have had similar backlight/power problems. The 65" failed twice for the same problem.

Schizo · 4 Apr 2018 at 08:35

Cough

....https://forums.overclockers.co.uk/threads/team-dont-know.18808824/

jsmoke · 4 Apr 2018 at 08:36

You have probably spent £95 on phone calls already. I can't see you have any options tbh if the warranty is expired.

XeNoN89 · 4 Apr 2018 at 08:36

TheLegendOfMart said:
I've had 2 Sony TVs both that have had similar backlight/power problems. The 65" failed twice for the same problem.

We've had a few Sony TVs which had no issues - one of them is now 10 years old and still working. I gave it to a mate when I upgraded! Our couple of Samsungs ended up with the red light but won't turn on issue that seems to be common with them!

Hades · 4 Apr 2018 at 08:39

I thought it was well known that you never buy anyhing expensive from Curry's because they have poor customer service. Always buy from somewhere like John Lewis.

OP, look into EU regulations. An item must be fit for purpose for two years. That's not saying they must honour a warranty that long but if you look into it those regs may help. Good luck.

xb8browney · 4 Apr 2018 at 08:40

I'd have thought a 65" would have a 5 year warranty as some do with Curry's. Unless it's a lower end model.

TheLegendOfMart · 4 Apr 2018 at 08:41

It was £1300 when I bought it, I wouldn't say a Sony Android TV was low end.

Cold Fusion · 4 Apr 2018 at 08:43

Sony are not the quality they used to be. I have a 40" screen for about 4 years and after 24-30 months it developed a fault where black lines appear across the screen (a common issue) and that it would cost as much to repair as it would to replace.

So ive put up with it for the time being as i think electronics like this should last longer

TheLegendOfMart · 4 Apr 2018 at 08:45

A 32" spare room Sony I bought had black lines out of the box.

Uther · 4 Apr 2018 at 08:46

For £1300 I'd have got an extended warranty. I would want 5 years on that.

TheLegendOfMart · 4 Apr 2018 at 08:47

Yeah its a bit late after the fact though

I have a 40" Hisense that has lasted 6 years so far and it was cheap as chips when I bought it. I don't think its unreasonable to ask a brand like Sony to last more than 2 years.

Eurofighter · 4 Apr 2018 at 08:47

My Sony TV was one of the first 1080p models, it lasted 10 years and has only recently broke.

If it's out of warranty i'm not sure what you can do, just keep complaining. Escalate.

TheLegendOfMart · 4 Apr 2018 at 08:49

Yeah thanks to Schizo I am doing a little bit of research on Consumer Rights Act and Final Right to Reject, it says after a failed repair I can get a partial refund.

Delvis · 4 Apr 2018 at 08:49

I'm not really following, it's out of warranty, unless you paid for extended warranty or a longer parts window you pay.

Obviously if the part they replaced breaks and THAT is under warranty they are obliged to replace it, if however a other component has failed then you pay for the replacement.

Delvis · 4 Apr 2018 at 08:50

TheLegendOfMart said:
Yeah thanks to Schizo I am doing a little bit of research on Consumer Rights Act and Final Right to Reject, it says after a failed repair I can get a refund.

Surely that's whilst it's IN warranty?

Liquid_Entity · 4 Apr 2018 at 08:51

I bought a Sony 55” from Currys in 2014 and it’s still perfect today. You’ve just got a bad egg and with their poor customer service it just causes more issues.

Did you pay by credit card? Can you invoke them to look at it and claim your money back.

jsmoke · 4 Apr 2018 at 08:51

The old crt mammoths used to last decades.

TheLegendOfMart · 4 Apr 2018 at 08:51

It is IN warranty, I have 12 months warranty on the repair they did and its the exact same fault again.