Never buy from Currys or a Sony TV

I've had two Sony's and they've both been great! Ones around 9 years old and the other 3 or 4. The 9 year old one regulary gets man handled and bashed about by my 2 year old son too and still refuses to die. :)

Obviously now i've said this they'll both die. :D However after reading that Sony no longer make their own displays and buy them in from elsewhere i'll probably go LG next.
 
FortuitousFluke said:
Hmm, CRA is a bit like a game of chicken. I'd argue that they admitted liability for the fault when they offered a free repair, as such they admit the fault was evident at sale, or is a product of manufacture therefore you shouldn't have to provide any further proof in order to invoke the right to return.
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but even if they accepted the return they will probably not refund the original purchase prices
(8)If the consumer exercises the final right to reject, any refund to the consumer may be reduced by a deduction for use, to take account of the use the consumer has had of the goods in the period since they were delivered, but this is subject to subsections (9) and (10
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(assuming purchase post oct 2015?)

and they could reject doing any further repairs, and just use the above, if the repairs are disproportionately expensive.


... post up the documentation they gave you when the warranty was extended after first repair ?

( what does the Curry's guarantee mean ? presumably it does not mean they will replace with new , which is part of their £££ repair&support plan ? )
 
jpaul said:
but even if they accepted the return they will probably not refund the original purchase prices

(assuming purchase post oct 2015?)

and they could reject doing any further repairs, and just use the above, if the repairs are disproportionately expensive.


... post up the documentation they gave you when the warranty was extended after first repair ?

( what does the Curry's guarantee mean ? presumably it does not mean they will replace with new , which is part of their £££ repair&support plan ? )
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Of course not, due to the length of time it would be a refund taking into account fair use. Which will be another fun point of negotiation!
 
Went over the guys head to manager. Manager confirmed it is 6 years not 12 months for Final Right of Rejection. He's "coached" the customer services agent and has gone away to come up with a figure.
 
rainbowGuy said:
can i also ask what the ruling is with regards to appliances which stop working? - i bought a microwave and the edges (hard to explain) had burn marks - contacted currys & they said contact the manufacturer - SURELY it is not my job - my contract is with the retailer - if the good is faulty they should return it? and do whatever they want
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You have a contract with the retailer (Curry's) and you do not have a contract with the manufacturer. So Curry's have to deal with it.
 
Hades said:
You have a contract with the retailer (Curry's) and you do not have a contract with the manufacturer. So Curry's have to deal with it.
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hmm.. i want to swear at them - is there an official website that states this - (I bought the microwave last May and immediately around 2 months i noticed the burn marks on the door edge, and they fobbed me off to say i should deal with the manufcaturer)..
 
jsmoke said:
You have probably spent £95 on phone calls already. I can't see you have any options tbh if the warranty is expired.
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What is this "Spent on phone calls" you speak of?
I don't understand this concept...

Here in Canada it has been the case for decades that all businesses have a 1-800 number which is toll free, and all local calls are toll free. Also 99.9% of cell phone plans here have Canada and USA wide long distance which is toll free. In other words, I pay for my monthly cell phone plan and I can make unlimited calls anywhere in the US/Canada whenever I want for as long as I want and this does not affect my bill.

*We call mobile phones cell phones
 
The early Sony Android TVs were abysmal, I went through two or three of them (probably from the same range as your one) before giving up entirely and buying a Samsung instead. The software was slow and unstable, the build quality was naff and the backlight bleed was horrendous.

Annoyingly the one it was meant to replace was one of the first Sony Internet TVs (which had iPlayer and...that's about it) which suffered a backlight failure at 4 months old but was solid after that.
 
My 49" Sony Android TV from 2015 is still going strong, gave it to my parents.

Other than the occasional software update which it still receives it's been great.
 
mistersprinkles said:
What is this "Spent on phone calls" you speak of?
I don't understand this concept...

Here in Canada it has been the case for decades that all businesses have a 1-800 number which is toll free, and all local calls are toll free. Also 99.9% of cell phone plans here have Canada and USA wide long distance which is toll free. In other words, I pay for my monthly cell phone plan and I can make unlimited calls anywhere in the US/Canada whenever I want for as long as I want and this does not affect my bill.

*We call mobile phones cell phones
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Most companies have an 0800 which is free as the sales number to draw you in. Customer Services are usually 0344 or 0345 which are charged at national rate which is anywhere from 3-9p for landlines and up to 55p a minute for mobiles.

Over the past couple of days I've spent 134 minutes talking to them.
 
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