Hi,
So, a long time ago, I bought a copy of full retail Windows 7 home. It was installed onto my parents PC, which has since been upgraded for free to Windows 10.
It's all activated and running just fine, and Activation settings say "Windows is activated with a digital license linked to your Microsoft account".
I now want to ditch that machine, and replace with a new build.
My mother has now said she's thrown out the Windows 7 case with the DVD's and the product key inside it!!
Long shot, but can I transfer that license over to the new one somehow?
I spent about 45 minutes with Microsoft support, and they've basically said:
I explained multiple times that I didn't have the Windows 7 product key, or the receipt, and I couldn't even remember where I bought it all that time ago. And all they could say was "come back when you have proof of purchase".
I assume I've got no option here but to purchase Windows 10 again?
MS remote support installed something called Jellybean Key Finder, or something like that, and I thought they extracted the key, but when I asked if it was the Product Key, they said "no".
Any thoughts/help appreciated!!
So, a long time ago, I bought a copy of full retail Windows 7 home. It was installed onto my parents PC, which has since been upgraded for free to Windows 10.
It's all activated and running just fine, and Activation settings say "Windows is activated with a digital license linked to your Microsoft account".
I now want to ditch that machine, and replace with a new build.
My mother has now said she's thrown out the Windows 7 case with the DVD's and the product key inside it!!
Long shot, but can I transfer that license over to the new one somehow?
I spent about 45 minutes with Microsoft support, and they've basically said:
- Install windows 7 on the new build
- Then install windows 8
- Then install windows 8.1
- Then install windows 10
I explained multiple times that I didn't have the Windows 7 product key, or the receipt, and I couldn't even remember where I bought it all that time ago. And all they could say was "come back when you have proof of purchase".
I assume I've got no option here but to purchase Windows 10 again?
MS remote support installed something called Jellybean Key Finder, or something like that, and I thought they extracted the key, but when I asked if it was the Product Key, they said "no".
Any thoughts/help appreciated!!