New Virgin V6 box -- HDCP 2.2 error

Willvo84 · 6 Mar 2018 at 20:51

Scam said:
I just plugged up my new V6 box only to be greeted with a message from my receiver on screen saying "This content cannot be displayed because your TV does not support HDCP 2.2.

My TV is a Panasonic GT60 plasma and my receiver is a brand new Marantz SR5012. I know the TV won't support 2.2 but surely my receiver can 'fix' it for me? After a quick Google the only workaround seems to be to go direct to the TV and take optical audio out from there? Or use ARC. Neither of which I want to do

Help!

Everything in the chain needs to support HDCP2.2 for it to work. If you don’t want to upgrade the TV, HDFury amongst other people make boxes that strip the HDCP out of the chain.

Will

McMav · 8 Mar 2018 at 09:32

Confused Stu said:
Scam - I had the same issue with my new V6 Box, new Yamaha receiver, and old Samsung TV. Followed the advice of a few on the Virgin Media forum and got this:
https://www.amazon.co.uk/gp/product/B006KZBC92/
plugged him in between the V6 and the receiver, and no more "HDCP 2.2 Error" messages since.

It's annoying that the switch has gone up by £2 since I bought it 6 weeks ago, but I know this particular one works.

I do find the whole setup quite comical, though:
V6 - "What languages do you speak?"
Receiver - "I can speak both Russian and Japanese, but I'm just passing your messages to a friend, and they only speak Russian."
V6 - "OK, well if you can accept both, I'll give you Japanese."
V6 - "Whoa, your friend doesn't understand Japanese! Please change to a different friend who does."

This is the exact same box I use to get rid of the error message.

deshepherd · 12 Mar 2018 at 16:09

McMav said:
This is the exact same box I use to get rid of the error message.

Confirm that this HDMI splitter fixed the HDCP 2.2. issue for me as well ... so now there's one of these splitters to fix HDCP and a pulse-eight dongle + raspberry pi to (attempt to fix) CEC behind by new TiVo ... I wonder if VM/TiVo will ever get HDMI sorted out so that I can ditch them!

somates · 1 May 2018 at 08:43

I am upgrading my Tivo box to a V6 and also use virgintivocec. Did this final configuration fix things? I'd rather stick with the Tivo than go to a V6 if I can't get CEC working...

deshepherd said:
Confirm that this HDMI splitter fixed the HDCP 2.2. issue for me as well ... so now there's one of these splitters to fix HDCP and a pulse-eight dongle + raspberry pi to (attempt to fix) CEC behind by new TiVo ... I wonder if VM/TiVo will ever get HDMI sorted out so that I can ditch them!

BTW What were the issues with virgintivocec? In what ways was it not working?

deshepherd · 1 May 2018 at 15:11

somates said:
I am upgrading my Tivo box to a V6 and also use virgintivocec. Did this final configuration fix things? I'd rather stick with the Tivo than go to a V6 if I can't get CEC working...

Initially seemed that the pulse-eight/raspi/virgintivocec wasn't working ... i.e. when tunring TV on the AVR would switch to "TiVo" input then after 10-15 secs switch audio to the input from the TV (which would be silent) - i.e. the original behaviour. Not sure what I did but after a couple of days I realized it all seemed to be working as expected.
Only remaining problem is the Netflix app on the TiVo V6 doesn't work as that appears to require a HDCP2.2 connection to the TV which isn't supproted by my TV ... though as there's a Netflix app on the TV this isn't a major issue. Also, multiroom from new TiV0 to old TiVo has periodic problems where new TiVo loses sight of old one but as we've now caught up on most of the (importanmt) programs left on the old TiVo this appears minor - also, clicking on various options in the network settings seemed to help it rescan the LAN and find the old TiVo.
So overall (subject to addition of a couple of dongles on the HDMI path + using a raspi I had lying around!) its all working ok now.

somates · 2 May 2018 at 12:18

Thanks. My V6 arrived. It worked direct to TV but not via my receiver, which I am guessing is the virgin HCDP issue. The splitter is arriving today, so I will see if that fixes it. If it does I will then work on getting virgintivocec working. What a lot of extra boxes just to get a piece of kit to work!

somates · 3 May 2018 at 00:01

I have got it all working, and can confirm virgintivocec works fine on the V6.

Sabbath · 28 Jun 2018 at 08:27

I had the same problem with a non HDCP 2.2 Sony TV, but My V6 box updated yesterday and now it says HDCP 1.X in the settings, so I put the HDMI cable from the V6 box straight to my AVR and it now works

Mariusz · 28 Jun 2018 at 15:44

@Sabbath thanks for the heads up. I also had the same issue when I had Virgin installed and had to buy a box to strip the signal but if that's no longer needed I may as well remove it, save the clutter and power.