Inspiron 3847 Bios update frozen?

bobbyboy

bobbyboy

bobbyboy

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Joined
17 May 2013
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35
My Dell Support Assistant prompted me into updating my Bios, it started doing what it should be then froze.

I am here.

Reading flash ............... done
- ME Data Size checking . ok
Secure Flash enabled, recalculate ROM size with signature...
- FFS checksums ......... ok
Loading capsule to secure memory buffer ... done
Erasing Boot Block .......... done
Updating Boot Block ......... done
Verifying Boot Block ........ done
Erasing Main Block .......... done
Updating Main Block ......... done
Verifying Main Block ........ done
Checking firmware parameters...

Warning: Do not exit the process or power off the machine before the firmware update process ends.
Sending the update image to FW for verification: [ 1% ]
Click to expand...

It doesnt seem to be going any further and its been like this all night. The PC still seems to work Ok however I fear that rebooting it may not be a good idea. it is updating from A4 to A10, it didn't give me the option to install any other bios updates. It is running Windows 10 fully updated, Is there a problem here? Can it be fixed? has it actually installed anything and would shutting down the process cause an issue, like bricking my mother board? Any help would be greatly appreciated.

U8RMEbw.png
 
This one doesnt have Bios recovery, that's why I am reluctant to reboot it, The problem is probably the jump from A4 to A10, I am wondering if I shut the process down then try to install either A4 again or the next one after it would that be possible? EDIT - The Pc is working fine with no issues at present.
 
The jump from A4 to A10 shouldn't be an issue. There's nothing obvious in the release notes that tells you to install the intervening updates first.

From the screenshot it appears that the actual bios update completed.

You can't leave it on forever.

I'd kill the process and retry the A10 update. With any luck it'll tell you that it's already installed.

It would be worth reading through all of the release notes for the various updates before proceeding.
 
There's still a lot of 32 bit software. 32 bit software works just fine on a 64 bit OS (but not the other way round). That's why you have two different Program Files folders.
 
Ah, thankyou. I had a look at previous bios releases and it would seem A09 might have been needed , all the rest were optional, if I close the process and try and install AO9 that wont properly screw things up would it?

dHakd7Y.png
 
'Sending update image to FW for verification' means it hasn't actually started flashing yet.
 
PiKe said:
'Sending update image to FW for verification' means it hasn't actually started flashing yet.
Click to expand...
So what's all of that erasing, updating, verifying above it?

If you Google 'sending the update image to FW for verification' there are people with the same experience. They all still seem to have working PCs after a reboot.
 
It's only updated the ME (management engine), not the main firmware, typically on Dell's the main firmware flash is done after a reboot.
 
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