EA deleted someone’s origin account with $xxxx worth of games on and won’t fix it.

Problem is we never think it'll happen to us, so we'll keep giving EA money including me, someone should start a Just Giving page for this guy and donate Origin keys to him lol

Just thinking about it, if anything happened to my Steam games i'd go mad, years of collecting / spending. many £££ down the drain.

And on that note I'm off to purchase Prey while it;s cheap on Steam lol
 
Its a massive concern.

My origin account is worth a few hundred quid for sure, but my steam account with over 800 games is worth thousands.

Random password, two step authentication, but if a valve employee accidently presses the hypothetical 'delete account and all knowledge of it key' ....what then?

Well :

giphy.gif
 
Valve have the advantage of getting there first with Steam and therefore have the lion's share of available games, but other than that they are no better than any other publisher store. Want to play a recent-ish Valve game? The only way to do it is via Steam. You can't play it via any other launcher.
 
To be fair the difference is if valve deleted your steam account they wouldn’t be arrogant and argumentative towards you. They just wouldn’t respond.
 
harry5522 said:
To be fair the difference is if valve deleted your steam account they wouldn’t be arrogant and argumentative towards you. They just wouldn’t respond.
Click to expand...

So true.

When I relocated from the UK to India I informed Valve that I was moving and taking my account with me.

I did not want any VPN allegations coming my way on the basis of a completely different IP.

4 months it took them to acknowledge it with a cut and paste response.
 
I do find if slightly funny that people are saying they are sticking to steam in response to a story about customer service, steam notoriously has crap customer service.
 
There aren't any viable alternatives which is why gamer's 'steam or nothing else' mindset is really bad for them in the long run. But sadly too many don't seem to see it.
 
GOG has better customer service, but it's not a direct alternative. It's no longer only old games (which is why they're no longer called Good Old Games), but they don't have as many new games and few if any big names other than the Witcher series. Also, their client is crap. I use Steam and GOG and the difference in the quality and functionality of clients is startling. GOG's client isn't required, though. You actually own the games you buy from GOG - it's all on your PC and you can control it as you please. No DRM and no online requirement (except for online multiplayer, obviously). I'll buy from GOG for preference, Steam if it's not available on GOG and not at all from anywhere else because I have no trust in them. Another reason why I haven't preordered Fallout 76 and probably won't buy it.
 
Marine-RX179 said:
Problem is big developers are all trying to pull publishing of the new games from Steam and launch with their own platform.

There's a rumor going on about Bethesda not going to launch Fallout 76 on Steam but on their own launcher like EA.

Guess they want to be like EA and be anti-consumer for the sake of getting bigger cut of the pie...
Click to expand...

Dont blame Bethesda. 30% cut to list a game is a lot of monies to loose out on. As long as its done properly I have no issues tbh. EA and it's Origin platform is just awful though.

No need to tarnish every company for wanting to keep things in house just because EA are idiots.
 
Curlyriff said:
Dont blame Bethesda. 30% cut to list a game is a lot of monies to loose out on. As long as its done properly I have no issues tbh. EA and it's Origin platform is just awful though.
Click to expand...

I wonder is this is better off in the long run? I imagine that many people won't purchase simply because it isn't on Steam, so would taking that cut and the extra sales actually work out better financially?
 
harry5522 said:
Edit : also the guy he was talking too could have quite easily escalated it instead of dismissing it. In fact, all of the people he spoke to could have.
Click to expand...

That depends on the work environment of the contact center. If it's all SLA based for chat time, afk time, admin time etc then you don't get good service. They are so worried that getting up from their desk, finding a manager to escalate this too and pushing for something to be done will drop their stats and get them a little performance meeting about it and a blot on their record.

I scrapped all SLA/KPI's from my contact team, I reviewed calls/chat's on how they were handled, whether the client was listened too and the outcome of that contact. I didn't even consider how long it took which was quite the contrast to the phone guys who had to resolve a call in 7 minutes and say the customers name 3 times within the call.
 
Spacedeck said:
I wonder is this is better off in the long run? I imagine that many people won't purchase simply because it isn't on Steam, so would taking that cut and the extra sales actually work out better financially?
Click to expand...

Nah 30% is massive. To loose 30% of sales is more likely to come from the multiplayer side than moving from Steam to their own. It is not like they have been really bad in previous years and honestly the old model of Steam supporting all games is just not viable unless the cut for using steam is much smaller between publisher and Valve.

EA & Origin seem to be the only ones who really get hammered and really bad press because Origin is just so bad for what should be a basic service from such a large company. Ubi over the last 3 years has stepped up well and putting some decent resources behind their service finally and starting to catch up but there plenty of smaller games that use their own launcher such as Frontier whom although did release on steam still required people to have the Frontier launcher making it kinda redundant other than someone with OCD wanting to keep things listed in Steam but then you can custom link most things to Steam even if it opens up the launcher otherwise.

Steam is hardly a shining light either, people are creature of habits but that doesn't make it the right thing. Steam for years had no refund system, they had to be forced into providing something, they have never had good customer service with awful automated messages. EA is the bane of any of company trying to better themselves because all the services that actually make sense like providing company launcher with better customer support as it would be company specific and thus tailored to help if issue gets tainted because of their inability to ever be consumer friendly.

Look at Fortnite, only available direct and largest game in the world. Casuals don't worry and with how well they have done then people will soon forget that if there is franchise game they really want. It just isn't logical. Although saying that I do also suspect that Bethesda was never paying 30% for utilising Steam. Probably closer to 10-15% as they have always had a tiered system.
 
Steam's customer service is a shambles/non existent.

For a company that turned over more than $4 billion last year its unacceptable.

However the terms ' PC gamer' and 'No steam account' cant properly exist together.

Valve have a monopoly, and unfortunately we are forced to play ball.
 
Rifte said:
Steam's customer service is a shambles/non existent.

For a company that turned over more than $4 billion last year its unacceptable.

However the terms ' PC gamer' and 'No steam account' cant properly exist together.

Valve have a monopoly, and unfortunately we are forced to play ball.
Click to expand...
Lucky for me I don’t remember the last time I even needed steam support. It just works.

But I do agree they should improve their support by the sounds of it.
 
Curlyriff said:
Dont blame Bethesda. 30% cut to list a game is a lot of monies to loose out on.
Click to expand...

Although 30% is a lot, it is not just a cut 'to list a game'. If you were to not go through Steam and instead do it yourself, you will need to plan for things such as the data transfer for everyone trying to download the game. Those costs add up. Large companies like Bethesda will be fine, but I'm just explaining that there is more to it than a fee for being listed.
 
Crazy and terrifying!

I lost my Origin account before, I had used it once and only created it for a freebie. It had no shared password and had never been signed into on anything other than my PC once yet one day I got an email saying my password had been changed and my region had become Russian. I was able to recover the account and set everything back to English. The account was changed back several times in a game of cat and mouse before it stopped (I was saved every time by the fact my recovery email had a different password) but I decided to report this to EA.

Their response was pretty much "pfft, its your fault not ours, you must have been phished" I know for a fact this was rubbish (if my PC was compromised then my Steam and email accounts would have gone too surely?) so since then I believe there are either insiders selling accounts at random (mine was worthless so can't believe it could have been targeted) or their security is breached, so I will never invest much into Origin because I don't trust it or EA's ability to resolve potential issues.
 
You must log in or register to reply here.
Back
Top Bottom